Mon 2 June at The Dragon Café

An Oasis of Calm springs to life this Monday
In June we will be partnering with the Mental Health Foundation’s Anxiety 2014 Festival, and creating a place of calm contemplation away from the often anxious world we live in. Random Acts of Mindfulness between 1 – 4 pm and SoundWorks at 4.30 pm – which will introduce us to singing bowls – are just two of the many activities throughout the day, as we also celebrate the start of Creativity and Wellbeing Week (2-11 June). Regular groups will continue and we shall also engage with the festival’s theme in the first part of our Anxiety Dialogues at 6.30 pm. Take your mind and body to a place of peace.


Peer Support IPTT Flyer

Peer Support IPTT Flyer

PSUIG service user involvement award 2013

TWIG Ops (The Trustwide Involvement Group: Operations) was delighted to be invited for a third year to consider applications for PSUIG’s annual psychology service user involvement award.

Read our report here: PSUIG 2013 report

PSUIG Newsletter Issue 5: Autumn 2013

Welcome to the fifth edition of the Psychology Service User Involvement Group (PSUIG) Newsletter.

PSUIG aims to promote high quality, recovery focused user involvement in psychology services throughout the Trust. This newsletter has been developed to keep you up-to-date with innovative involvement activities and projects taking place within the Trust. In each edition we will showcase a project that represents an inspiring example of service user involvement, in addition to other related activities taking place around the Trust.

If you would like to contribute to future newsletters, please email either:

Jeffy Wong (, Matt Richardson ( or Emma Harding (

PSUIG NewsletterIssue 5 Autumn 2013

PSUIG service user involvement award 2012

TWIG Ops (The Trustwide Involvement Group: Operations) was delighted to be invited for a second year to consider applications for PSUIG’s annual psychology service user involvement award.

Read our report here: PSUIG 2012 report

Psychology Service User Involvement Award: call for nominations – deadline extended

A reminder to complete your nomination forms for the PSUIG award. The deadline for nominations has been extended to Monday, 5th November. Details below and nomination form attached.

The Psychology Service User Involvement Group (PSUIG) is pleased to announce that nominations for the 2012 PSUIG award are now open. The award was set up to recognise and reward examples of best practice related to service user involvement within psychology services in the Trust.

The winner of the award will receive a £200 prize to spend on improving their service, in addition to a framed certificate. The award will be presented at the Trust Psychology Conference on Monday the 26th of November, 2012.

If you know of a psychologist (or psychology service) who has contributed to service user involvement that deserves recognition, fill in and return the attached (brief) nomination form (we also accept self nominations).

Best wishes,

Joe Oliver (PSUIG Chair)
PSUIG Award Nomination Form 2012

PSUIG Newsletter Issue 3

In this Edition: What and Why? The Work of the MAP CAG Advisory Group – p2 (by Claire Barracliffe)
Interview with Adrian Webster – p5 (by Carmine De Rosa)
A Cartoon – p7 (by Anthony Merrett)
PSUIG Consultation – p8 (by Jo Allen)


REPORT ON STAKEHOLDER INVOLVEMENT in the proposed changes to psychological therapy services in Lambeth Southwark & Lewisham

During the development of the new integrated psychological therapy services in Lambeth, Southwark & Lewisham, stakeholders have been involved in a number of ways as outlined in the following reports:

· ‘Report on Stakeholder Involvement in the proposed changes to psychological therapy services in Lambeth, Southwark & Lewisham April/May 2012’ June 2012
· ‘Involving stakeholders in the development of the proposed changes to psychological therapies services’ April 2012
· ‘Find Out/Talk About – Involvement Report following stakeholder meeting’ – November 2011


1) the report of the stakeholder engagement around psychological therapies is here: report june 2012

2) an update giving some examples of how feedback has influenced the plans is here: july 2012 feedback influencing plans update

Make Brixton Mindful

Launching at the Mind Body  & Soul event at Brixton Market (Station Rd) on the 28th of July 2012 the “Make Brixton Mindful“  campaign has three aims:

1) provide information about mindfulness and it’s benefits

2) provide information to the local community about where they can access mindfulness activities and most importantly….

3) plant the seeds of mindfulness in Brixton by supporting local people to complete one mindful activity as they go about their day.

Click here for info about an exciting (and semi SECRET) community activity planned for 17.05 on July 28th 2012…..

And here to join the Make Brixton Mindful Facebook Community.

Help SLaM shape psychological therapy services in Lambeth, Southwark & Lewisham

Hello Everyone.

South London & Maudsley Mental Health Foundation Trust are doing some work on the psychological therapy services provided to residents of Lambeth, Southwark & Lewisham.

By psychological therapies’ we mean talking therapies such as psychotherapy or clinical psychology provided one to one or in a group. (We are not working on changes to talking therapies and self help provided through GPs and self referrals, sometimes called Improving Access to Psychological Therapies (IAPT) services.)

We have developed a proposal, and had some feedback from people who use services, staff working in SLaM and some other interested parties.  As a result we amended the proposal.

The feedback has helped us identify areas where we need to do more work, and we would like to involve more people at this stage.

I have attached a document here: AG PT overview doc for May which outlines:

  • the changes that we are proposing,
  • the reasons behind the proposed changes,
  • the feedback that we have had to date
  • details of how people can give their ideas and views.

On 16th May, (1.30 – 4.30) we will be holding an event where we hope that people with an interest in the services can work together to shape them.  Please see attached poster here: AG may 16th 2012 poster.  Booking essential.

I hope that the attached document & links to available supplementary documents

will give you the background information that you need to feel informed enough to contribute either at the event or through the other methods identified in the document.

However, I would be very happy to talk to people about the proposed changes either individually or in groups, as I realise that written information isn’t always the best way to gain an understanding.  Please let me know what would help. Also, please let me know if you would like paper copies of the poster, or any of the documents.

Please feel free to circulate this information

With best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email:  tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

Newsletter – Psychology Service User Involvement Group

A must read for active service users wanting to find out more about involvement opportunities

This is the second edition of Psychology Service User Involvement Group (PSUIG) Newsletter. The PSUIG aims to promote high quality, recovery focused user involvement in psychology services throughout the Trust.

This newsletter has been developed to keep you up-to-date on interesting involvement activities and projects taking place within the Trust.

View the graphical newsletter as a PDF now! CLICK HERE: PSUIG Newsletter Spring 2012 April.

In this Edition

  • Page 2) PSUIG award 2011
    (by Graham Hadley)
  • Page 4) Heartsounds Uganda
    (by Rashid Male)
  • Page 6) Service User Event – Report
    (by Jean Cozens)
  • Page 7) PSUIG “Promoting Involvement Training”
    (by Carmine De Rosa)

Qualitative Evaluation of Service User Perspectives on a Service-User Involvement Register


The aim was to explore service users’ perspectives of being involved in mental health services through the SLAM Service User Involvement Register (IR).


Service user involvement is a valued part of the planning, provision and evaluation of mental health services and the Department of Health (2000; 2001) has made user involvement a requirement at a national and local level. Systematic reviews of user involvement suggest that it can reduce hospital admissions, increase face time with clients, change staff perceptions, and enhance the validity of research outcomes (e.g. Simpson & House, 2003). Service user involvement is particularly important in mental health settings, where stigma can contribute to “them and us” power dynamics between professionals and clients (Richards, 2010) and where involvement can serve two purposes in improving services as well as benefiting service users.  The current evaluation takes place within the SLAM Service User IR, which provides payment, training and administrative support to services users working in the Trust. The purpose of this evaluation is to explore service users’ perspectives on involvement, why they become involved and what aspects of being involved are most important and/or of personal value to them.

Read the report here: IR Review Short

Changes to Community Psychological Therapies – Important Info

Hello everyone,

There will be some changes to the way that we provide psychological therapies services in Lambeth, Southwark & Lewisham.   

Why are changes being made?

  • There are several different services providing psychological therapies in Lambeth Southwark & Lewisham.  At the moment the way people are referred to particular services can be confusing for service users and for staff who make the referrals.
  • Service users have given us feedback to say that they do not like having repeated assessments, and going through a lengthy process to get the therapy that they need.
  • In Lambeth & Southwark a lot of money has gone into the development of new services providing psychological therapies which are available through GP’s (the Improving Access to Psychological Therapies (IAPT) services). This means that there is less money available for the more specialised psychological treatments.
  • In Lewisham the services have historically been less well developed so the amount of money available for specialised psychological treatments is being maintained. However, as with all NHS organisations, we need to provide services for less money by being more efficient.

What are the changes?

  • We are proposing that each borough will have one psychological therapy service.  For example, this would mean that all psychological therapy services in Lambeth will be delivered in one place rather than at both St. Thomas’s & Maudsley Hospital as happens at the moment.
  • In Lambeth & Southwark there will be 22% less money available. This will mean there will be some reduction in staff and in the number of sessions of therapy available. In Lewisham the amount of money available will reduce by 11.2% however, this will not  result in a reduction in therapy sessions. We do not expect waiting lists to rise, but if they do we will ensure more therapy is provided.
  • All referrals will go through the same system meaning that people should be referred to the right service more straightforwardly than they are now.
  • A range of both individual and group therapies will still be available in all the boroughs.
  • We plan to start changing the services from June this year.

How can I find out more & give my views about the plans?  please see attached flyers and information sheet for details.  There is a more detailed document available for anyone who is interested.

 best wishes,


 Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG

Southwark LINk Advert – Pscychological therapies March 2012

Lambeth LINk flyer changes to community psychological therapies Meeting A5 flyer

Changes to Psychological Therapies Service User Info Sheet Feb & Mar 2012

Changes to Psychological Therapies Document Feb & Mar 2012

Documents recently updated with detail added – take a look!

PSUIG Service User involvement award 2011

TWIG Ops was delighted to be invited to consider applications for PSUIG’s second annual psychology service user involvement award.

A panel comprising 3 service users, one of whom is also a carer, and one member of SLaM staff, who is also an ex-service user, considered 8 applications.

Despite significant advances in user involvement in SLaM in recent years we found real variance in the quality of applications, and we found that many applications conflated “participation” with “involvement”, in part or in whole.

In our judging, we have tried to remain true to the real ethos of service user involvement, which we believe was our remit.

We marked against 4 prescribed criteria:

  • the extent to which the project contributed to service improvement
  • the degree to which service users were involved in all aspects of the project
  • the method and robustness of methodology by which the project was evaluated, and
  • the degree of innovation of the project and the degree to which service users were involved in a creative way.

We recommend that in future years service users are also involved in drawing up the criteria, as some of the criteria we found confusing, particularly the last one. For this exercise, we referred back to the title of the award, which was about service user involvement.

We marked each application out of 10 against each of these 4 criteria.

We awarded the 8 applications overall marks of between 4 and 39 out of 40. Confidential detailed feedback from the panel to each application is available via Joe Oliver.

For us, two applications stood out, and they scored 37 and 39 marks respectively.

Both demonstrated a real commitment to involvement through a continuous loop of feedback and service changes and improvements, and both demonstrated where feedback had already led to changes in provision. Both included qualitative and quantative feedback and had robust methods for on-going evaluation of, and acting on this on-going feedback.

Both demonstrated a fundamental understanding of and commitment to involving service users in service provision.

What tipped the balance for us was that one project’s starting point was to run a focus group asking their service users what was important to them in its service and the other first developed a pilot project.

We therefore highly commend the National and Specialist CAMHS project “coping with unusual experiences for children study”, which has embedded a high level of service user and carer involvement in the design of feedback and continuous improvement into its therapeutic process, as well as providing a completely new service which could change the lives of many young people, potentially diverting them away from a lifetime of revolving door engagement with secondary services.

The winning application demonstrated an entire involvement pathway which used ex-service users of its services as peer supporters to encourage early engagement of first time users of the service, from initial referral, through treatment, to becoming a peer supporter, supporting new service users through the treatment process and well beyond. The project also demonstrated good use of exploiting new technologies to encourage engagement with their services, and to support other lifestyle changes and engagements, which would significantly benefit this group of service users (and thence the Trust).

We thought that this project involved service users from its inception, and also gave a real legacy that service users, following discharge, could have a meaningful and key role (paid and as volunteers) in supporting others through the process of treatment and well beyond the specific treatments that the Trust offers, for a client group with significant engagement issues.

We see this as real empowerment: the highest form of service user involvement.

We are delighted to award the 2011 Psychology Service User Involvement award to the Beresford project.

Pyschology Service User Involvement Newsletter Autumn 2011S

Please see the first PSUIG newsletter, here: PSUIG Newsletter Autumn 2011