Just a reminder that the TWIG Ops blog, Facebook and Twitter accounts are closing at the end of the month. You will still be able to see the blog, but it won’t be updated from this date.
From 3/11 you will be able to find out what’s happening in mental health across Lambeth, Southwark, Lewisham and Croydon through a new website portal: www.slam.nhs.uk/getinvolved.
Please follow them and send them your news and views to share with others. Why not follow South London and Maudsley on Facebook? Visit https://www.facebook.com/slamnhs.
You can also follow SLaM on Twitter @MaudsleyNHS and Google Circles https://plus.google.com/+MaudsleyNHS’
SLaM are pleased to advise that Sue Folan will be retiring from the Trust on 2 October and will be replaced by Gemma McDonald who will be taking over the role of Involvement Register Co-ordinator for a period of 6 months. Gemma will be working from 10.00am until 2.00pm from Tuesday to Friday and her email address will be email@example.com and her telephone number will be 020 3228 1592.
To ensure a smooth handover, we have put in place certain contingency plans to manage the Involvement Register, as follows. We would ask for your full co-operation in complying with these measures to ensure that it is ‘business as usual’.
- We will be creating a dedicated Involvement Register email address for you to email your timesheets; travel claim forms (where no original tickets are attached); requests for further supplies of timesheets and travel claim forms; notification of change of address or bank details; payroll queries; requests for a reference, etc. to this email address. We will notify you as soon as this email address is activated.
- You can also hand-deliver timesheets and travel claim forms, together with any other written requests to the Main Reception of the Maudsley Hospital. The Reception staff will be holding an ‘Involvement Register’ envelope in which you can place your documents. The envelope will be collected daily.
- You can post your timesheets and travel claim forms, together with any other written requests to ‘The Involvement Register, c/o the Post Room, Maudsley Hospital, Denmark Hill, London SE5 8AZ’.
- Regrettably, timesheets can no longer be faxed through.
- Should you wish to make an appointment to meet with Gemma for any reason, eg. to present your DBS Declaration so that we may capture the details for our records, please do so by emailing her or by calling her on 020 3228 1592. As the Involvement Register will no longer be based in the HR Department, please do not call into the HR Department after 17 September 2014 for any reason, as you may have done so previously.
- In order for Gemma to process your timesheets effectively, please ensure that they contain your name; your assignment number; the week commencing date (to be found in the top right-hand corner of the timesheet); the involvement activity description has been entered against the correct day of the week; the correct timings have been given; a relevant staff member has countersigned the timesheet and applied their respective budget code. Failure to provide this information on your timesheet may result in delays to your payment(s) .
Thank you for following these arrangements and we hope that they don’t cause you too much disruption.
Apologies you have not received a reply.
I met with Gabrielle and Kirsty last week and I can clarify the following.
In terms of the Recovery College we have clarified there are three types of roles:
- Peer Recovery Trainers on Trust contracts (fixed hours):
If you are work for the Recovery College as a peer Recovery Trainer employed directly by the Trust, you can also do other involvement activity to a maximum of 30 hours on the IR per month
i.e. the contracted hours those people work for the recovery college are not included in IR hours.
- Associate Peer Recovery Trainers: on Trust contracts with no fixed hours but negotiated on a termly basis – If you work for the Recovery College as an Associate Peer Recovery Trainer employed directly by the Trust you can also do other involvement activity to a maximum of 30 hours on the IR per month
i.e. the contracted hours those people work for the recovery college are not included in IR hours.
- Sessional Peer Recovery Trainers: occasional sessional work (for example one workshop per term). These people can be paid through the involvement register and these hours will be part of the 30 hours per month involvement activity.
NB The Recovery College will try not to use ad-hoc self-employed providers unless they are external and we cannot source this expertise from within the Trust. It is intended that people who work for the Recovery College wherever possible, will be employed by the Recovery College for this work and not paid via the IR.
We recognise there will be some individual cases at present where people are applying for associate peer trainers posts who are currently being paid for recovery college work via the IR. We are working with them to bring this in line with the above.
Hope this helps D.
While I thank you all very much, service users, staff and the third sector, for your emails to SLaM, it seems pretty clear that the Trust has no intention of listening to you.
I’m finding it too stressful continuing and feeling like a sitting duck, so we’re closing the blog now, so this will be the last post. This means that I no longer have to deal with the Trust re the blog, rather than continuing until the 8th September, as previously notified.
I had previously asked Bridget and Matthew if they wanted to say anything to you, so if they do, I will post this by 8th September. If they do I will then repost this so that it remains at the top.
To continue the blog we need £5000 each year, from an organisation that can pay me PAYE. To continue to run our other Social Media we need £4000, subject to the same conditions. We very much hope that funding will be offered in the future, as we all passionately believe in the work that we do.
If you have any offers to make, or if you wish to explore this further, please email me at firstname.lastname@example.org.
You can see the history of this via the following links:
I have been given a very small amount of funding until the end of October and will be using this time / £ to reply to people who send us things to post by emailing them this post; advising them that for now we are closed, so to take us off their mailing lists; and advising them that if they subscribe to the blog then they will hear if it is subsequently reactivated, at which point we can take postings again.
Here are some of the emails we’ve been copied into recently, asking for reconsideration about the future of the blog:
It seems that most people who have written in since we asked last month have not / are not being responded to; however, in one that was responded to, The Trust specifically mentioned that they would be working with Bridget and Matthew, who run our other social media, so we can only assume from this that they do not intend to be working with me / the blog:
“We are looking at new plans for communicating the work of those on the involvement register, and how we can support service users more widely, to forge their own networks and engage with staff SLaM. Social media is as you say a very important tool. I am working with those who run the Twitter site and the Facebook page for TWIG Ops to look at how best we can take things forward.”
This is despite them earlier giving me this assurance: “Hi D. Matthew and Bridget both contacted me after our last meeting to say that they would be happy to help out between now and September if needed. More than happy to seek your views too if you would like to offer them.”
Last year we were told that our social media was specifically excluded from the Review of Involvement, but now this review is being quoted by the Trust, where there is no reference to us:
“These developments are part of a wider review of the involvement register. The Board paper (reviewed and approved by the Board on 27 May) is here if you need more information: http://www.slam.nhs.uk/media/266270/May%202014.pdf.”
Next they told us to change our blog address, which they knew was impossible:
“If you have decided to keep the site inactive (rather than shutting it down) then you will need to make sure you use the time to remove all associations to (and mentions of) South London and Maudsley / SLaM / SLaMTWIGOPs from the blog. This includes the domain name for the blog which reads as: slamtwigops”
and then quickly backtracked:
“To explain, there is no pressure for the TWIGOPs blog site to be removed or deleted. Those running the blog may decide to continue it if they choose to. My request was that the blog site (which is now named ‘South London Involvement Forum’) change its WordPress domain address from the old SLaM one, to match its new name, given that SLaM will not be paying for the blog to run.
Thank you again for making this such a wonderful resource for the last 3 and a half years! It’s been a complete joy to be working with you all, spreading the word
With very best wishes,
I still haven’t received a satisfactory response, or in fact any response to my email of 21 July 2014, although I have (somewhat ironically) been updated generically via South London Involvement Forum.
I now have a couple of supplementary questions:
Why, as appears to be the case, are SLaM pushing to close down a service user resource rather than supporting them to find alternative funding?
What has become of Public and Patient Involvement within SLaM since the end of TWIG ops, TWIG strategic and PEG which in October 2013 were dissolved to make way for a ‘newer more effective group’ which would, we were told, be a ‘ new beginning would start the new process of bridging the bottom to the top (sic)’
I ask these as a former member of both TWIG ops and TWIG strategic and as a current member of SLaM”
“If you are not happy with D’s performance running the blog then you will need to review her and dismiss her. If you are ending the project anyway (due to this big review) you would make D redundant, and then simply not rehire her. However…
If D has done a good job you’ll get trouble from your reps. Obviously I haven’t seen the whole story, but if the blog is as good as it appears to be then that would suggest D has done a good job. Sacking good staff is usually a bad plan.”
I emphasise I write today in a personal capacity, not on behalf of the organisations I’m currently or previously employed by.
The news earlier this year that the blog had to close was a surprise to me to say the least, as if anything, I would have expected a maintenance, if not raise in official Trust support.
Having worked directly in service user involvement with organisations based in Southwark, and previously a ‘member’ of SLaM’s Trust-wise Personalisation steering group, and a member of the former Southwark LINk mental health sub-group, the blog was a vital source of both information – often in a format I could disseminate to e.g. self-advocacy skills training course trainees, and news available to an audience I knew that was interested in viewing it, diverse, and unique in the extent of reach achievable.
I still subscribe to the e-bulletins, and I agree with other views that not to have the blog resource is bad enough, but not to have an archive copy would be a severe loss to both the mental health service user/survivor civil rights movement and national archive, and the Trusts own record of activity, and indeed achievement in many areas, in my view.
For individuals, their stories, peaks and troughs often depicted in news of new ventures, gains celebrated, calls for participation – Trust employees and public, will again be unjustly and adversely affected if the blog is lost, and not accessible. Is the Trust offering to resource transition?
I’ve viewed, or been involved in NHS initiatives, including I believe at SLaM, that always appeared to me to be heading for a false economy, in financial and with regard to the human cost.
I therefore personally urge you to consider whether or not the intended ending of this well-respected service is in the best interests of the people the Trust exists to serve across its extensive domains; and, if you can really summon up as much strength of feeling as the numerous people have expressed toward keeping the blog, in going about the Trust’s business completing its shut-down with the associated risk of making it inaccessible.”
“I wrote (to one of the Comms team, CCing the CEO) a few weeks ago expressing my concern about the ceasing of funding for the SLAM TWIGOps social media, and in particular, its blog. I was really disappointed that there was no response to me from SLAM, let alone acknowledgement how vitally important SLAMTWIGOps has been in my health, given that all SLAM treatments have done for me is to undermine my condition, with the SLAM TWIGOps being the only ‘open door’ that allowed me to discover third sector opportunities which have at least marginally stabilised my health.
The SLAM TWIGOps social media was entirely consistent with SLAM’s claim of approaches to empower patients and to draw on peer support, and with it costing so very little it is bizarre that SLAM have taken such a non-cost effective, and non-strategic approach, in eliminating this valuable resource.
I have now heard that SLAM has put pressure on the SLAM TWIGOps ‘archive’ to be deleted/the site removed. This is entirely inappropriate. Whilst it will be *nothing* compared to its ‘live’ version, the archive will nevertheless still prove invaluable information, directing patients/carers/those alienated from services to information sources which may still be operating.
This whole situation is reflecting very badly on both SLAM’s management and communications activities.”
“I’m going to say this once, and once only. Cover-ups solve nothing.
The reason why I am saying this is because you want to destroy the much-loved SLAM TWIG Ops blog. You want to disassociate SLAM with it, by either having it moved or destroyed.
I can only assume you are panicking about Govt funding, and have gone too far.
PPI is part of Recovery, and Service Users are allowed an opinion ( by law ). As such to destroy a record of those real opinions is clearly VERY dodgy. It doesn’t matter if they approve or oppose Govt decisions; they are allowed to have this view ( as voters ). Funding is different, fair enough; as that is the gagging bill; but even so. Denying Service Users a voice on Welfare Benefits Issues ( which is political, obviously ) is clearly not going to help anyone recover.
Leave them alone, or I’ll raise the issue with Croydon CCG. I do not like how you are working at present I have to say. Destroying the evidence is EXTREMELY bad practice. I understand The Law has been changed re funding ( in the year leading up to a General Election ), but even so. In normal times you are allowed to collect data and pass it to both commissioners & Ministers ( gentle Lobbying ). And after Election 2015 you will be allowed to fund it again, so will need the historical record so you can compare & contrast over time. It’s just in the current year that things have got a bit weird.
Steve understands this, so I suggest you learn from him on this one. As a Comms manager I’m surprised that you’d make this mistake, but there you go.”
“For me, the TWIG Ops (along with Sue’s Involvement Register) are at the heart of SLaM service user involvement, and these two places are always my first port of call.
I hope you will be able to find some money to continue facilitating involvement work in South London – regardless of whether it is under the SLaM badge or not.
There definitely needs to be a hub through which involvement opportunities can be advertised, since there is too much of a need for involvement work.
Many of my colleagues would agree with me here. This is a really big loss.”
“I have read your recent comments and the notes, thank you.
I would say this whole issue is about ‘control’ rather than ‘funding’.
They must have found their old copy of ‘1984’ to read again.. join the Inner Party, or else the Prols!
Their printed magazine does not even mention the names of the editorial staff…unwelcoming and impersonal.
You clearly do have a good fanbase and could maybe continue posting your comments and links to all the interesting events that we like to read about, without being officially ‘from SLaM’… Maud’s Special Links Associates, maybe?
I suppose that would have to be on a voluntary spare-time basis; how much would the overheads be, for Matthew reporting from events as he usually does so well, for example?
Or raising sponsorship from a walk around Ruskin Park?
Otherwise I would still receive official emails from SLaM, being on their database, and it would be interesting to compare their editorial content and entertainment value!”
“I want to register the disappointment of myself, colleagues and members at [x] on hear that Slamtwig will no longer be funded. I get lots of excellent information about what is happening through the network, which I print and present to our members in our information exchange meetings. I get to read and hear a diversity of opinions from people using services that are valued by us and add to the co-production of activities designed for delivery here. It will be genuinely missed.”
“I’ve read that funding of the SLaM Involvement Forums’ online presence is due to stop in the near future.
I use your social media in several ways;
- as a member of SLaM and a former service user I continue to value my recovery and now I am no longer under services a large part of this is online. Whilst it is true that there is a vast amount of online information, blogs and social media around mental health I like things to be from a trusted and reliable source like SLaM (oh the joys of having paranoia in your diagnosisJ)
- In my work role I send in details of events and activities that are coming up which I know reach people we would otherwise not come into contact with
- I hear about events which I may not be aware of and pass them onto our service users and disseminate them across my networks. I’m sure I’m not alone in doing this and this must extend the reach of the SLaM social media platforms far beyond the number of subscribers and visits.
People with a MH diagnosis are far less likely to use computers for a variety of reasons and I feel this decision moves them further from integration into the online community
I would be interested to know why, in an age where the power and importance of social media is growing by the day, funding has been taken from this resource.“
“I am writing to register my disappointment that the social media project SLAM TWIG Operations has had their funding cut.
In times where mental health services users’ benefits and services are being taken away, SLAM TWIGS was a beacon of light that gave hope through sharing opportunities and providing connections in a disconnecting world.
I, as a SLAM service user, found it invaluable in my recovery to move forward and not get lost in recovery’s no man land, where you pushed out of services with no signposts to help you on your way. SLAM TWIG provided some of those signposts.
Please reconsider your action.”
“I am a SLaM service user and member of the Involvement Register. I am writing to beg you to reconsider your decision to cut the funding from the service user blog. This is an invaluable form of social inclusion and involvement that myself and others benefit from everyday. If I am unable to get out of the house due to worsening of my condition, the blog keeps me informed and makes me feel connected to the community. When I am able to get involved, it offers me news and opportunities for bits of work, and also info about local groups, charities and advice. Mainly it is run by service users for service users so our views are represented and taken seriously.
I can’t believe the small amount it takes to run these services is deemed to be unnecessary. It will take away a valuable service and take away yet another small thing that improves the quality of my life.
I hope you take this view into account”
There were also some comments in reply to our posts, including this:
“Very sorry to see you go. The blog has been an independent, invaluable source of information to SUs (and some employees!) Many staff continue to strive to provide a caring, collaborative service but SLaM management appear to have forgotten their key remit i.e. supporting and enabling service users. I should know. I’ve been a patient for 11 years and SLaM is a shadow of its former self particularly in taking a holistic approach to the well being of SUs. Benefit advisors cut from CMHTs and withdrawal of funding for this independent forum (£6000 per annum) being cases in point. I couldn’t give a flying fiddle for ‘Bedlam’ and TV awards. Shame the same can not be said for Board and their henchmen (sic). An offer of improving Trust-led (i.e Trust manipulated) SU initiatives is merely short change.”