Healthwatch Lewisham July Newsletter

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Upbeat 14, July 2014

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Healthwatch Lewisham aims to discover and champion the local community’s honest views about their health and social care services.

We present those views and feedback to service providers, commissioners and local decision makers in order to help improve services.

We are also a signposting service – helping you to find out what health and social care services are available locally.

 

Healthwatch Lewisham News

Healthwatch Lewisham awarded Outstanding Collaborative Project 

Healthwatch Lewisham along with 5 other South East London local watchdogs has won the award for Outstanding Collaborative Project at the national Healthwatch Network Awards of Achievement 2014.
click HERE for the press release.

Healthwatch Lewisham received two awards.  Our very own Denver Garrison won the award for Outstanding Healthwatch Volunteer and the South East London Healthwatch Network, The South East London Six won the award for the Outstanding Collaborative Project.

Denver said “I am pleasantly surprised to have won Healthwatch Volunteer of The Year 2014.
My journey with Healthwatch Lewisham began back in October 2013, when I saw one of their leaflets at my GP Surgery.

I read the flyer/leaflet, was impressed by what they do and why, and was really keen to get involved. When I got to the end of reading the flyer/leaflet, I read ‘would like to volunteer…’ and I got in touch immediately!

Since November 2013, I have been part of the Reference Groups, do Outreach work with the Lewisham Home Library service, am a trained Enter and View Representative, as well as being part of the Data Analysis Group.

I am really enjoying volunteering with Healthwatch Lewisham. It has given me confidence, and confirmation that my career change last year was the right one – I hope to go into Public Health in the future.

Special thanks to Miriam for nominating me! Thanks to Jade, Gary, and Simone, and  the volunteers I work alongside with in Data Workshops and at Engagement events and Forums.”

Enablement and Integrated Care

A vibrant event for community healthcare appreciative inquiry
What do we want? When do want it? How?

The best community healthcare is delivered by well trained and well paid staff, who are well supported and who have the time to offer patient cent red services, concluded an inquiry into community healthcare in Lewisham. It is also holistic, taking into account many aspects of the patient’s life and health. Central to successful delivery is cooperation between services, the voluntary sector and the community.

An Appreciative Inquiry was held on Saturday 28th of June to look at what excellent care looks like.

The Save Lewisham Hospital Campaign with Lewisham Healthwatch have been researching examples of excellent and good community care with the aim of supporting the best in and out of hospital care in the borough. Over 100 stories had been gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

You can read a summary report of the Appreciative Inquiry which includes key messages, themes and photos of the day HERE.

The Inquiry was presented to Commissioners South East London Commissioning Strategy Programme and Lewisham CCG at Healthwatch Lewisham’s fourth Your Voice Counts Event on the 29th of July. It was a success with over 60 people attending the day to talk about community health care and the South East London Commissioning Strategy Programme.

Local commissioners and programme staff attended to listen to local people’s views and experiences and engage the people of Lewisham in decision making around healthcare in the area. The resource pack from the day is now available on our website.

Mental health scheme to help Lewisham’s pupils ‘before they fall’

As mentioned previously Healthwatch is a partner in Lewisham’s bid for the ‘Fulfilling Lives: HeadStart Programme’. We now know that the bid was successful.

This  new mental health project will help school pupils in London to deal with their problems and worries after receiving a £500,000 grant from the Big Lottery Fund’s £75m HeadStart programme.
The development funding means that pupils in Lewisham will take part in a pilot project in the new school year. The local partnership will use this pilot to work up long term plans that could benefit from a multi-million pound share of HeadStart funding. for more details click HERE

Healthwatch Lewisham’s  local inquiry into discharge processes

Thank You !!

Our inquiry is now complete so a big thank you to all our supporters from the Voluntary and Community Sector for their participation especially the service users. We will publish our findings in the next bulletin.

A response to the Lewisham, Southwark and Lambeth Sexual Health Strategy

This is the joint response of Healthwatch Lambeth, Healthwatch Southwark and Healthwatch Lewisham. In each borough, the local Healthwatch is the independent voice of consumers of health and social care services.

In preparing this response, we have drawn on the experience of local Healthwatch members, who include both individuals and community organisations. We have also done some outreach work on sexual health among the public and professionals.

You may download the consultation as well as the response HERE… please note the consultation ends 31.07.2014

Local Health & Social Care News
Lewisham People’s Day 

“evening all”

Families came to the Healthwatch Stall to give their feedback about the local health and social care services in Lewisham. It wasn’t just adults that wanted to share their experiences, children also had the opportunity to tell us what they think. While mum was completing a feedback form we asked these two girls to draw us a picture of the services they use and to explain what they liked or didn’t like about their doctor or dentist. Both had good things to say this time!

If you work with a group of children or young people and would like to invite Healthwatch Lewisham along to engage with your group, please email: simone@healthwatchlewisham.co.uk

Living in Lewisham, caring for someone and not receiving any funded services

Then please call us on the number below to enquire if we are able to help you.  We have received funding for our self-referral service from Merchant Taylors’ Company to support carers living in the London Borough of Lewisham only who are not receiving any statutory funded services (Including Direct Payments/Individual Budgets)

Carers experience many different caring situations and you could be someone looking after a child/young person with a disability, caring for an elderly parent, supporting a partner or a neighbor or supporting a friend who may not have any extended family.

Carers often suffer ill-health due to their caring role. To support and maintain their own physical and mental health and well-being we can offer some much needed respite to support the person being cared and to make the carer’s role more manageable.

For further information about our self-referral service please contact
Sharon Hutton (Care Manager) on 01322 346979 or 07903 517253 or email on s.hutton@ccsel.org

Local Health & Social Care News

Mental health workers to help Met Police on call-outs

Police are to be given access to specialist staff 24 hours, seven-days-a-week, to support people with mental health problems.  A new one-year pilot scheme will be trialed by Met officers in Lambeth, Lewisham, Croydon and Southwark.

Click HERE for details

Sydenham Gardens examples of good practice 

Sydenham Garden is an award-winning charity providing gardening, nature conservation & creative opportunities for the well-being of local residents. Click on the links below for evaluations of their excellent work.

Annual evaluation of Dementia sessions (Sow & Grow) 2013/14
Annual evaluation of Adult Mental Health Gardening Groups 2013/14

Lewisham Mental Health Connection..News of their launch Party

Over 150 guests, both service users and staff members, enjoyed barbecue food and drinks, animal therapy provided by Animal Days Out,  indoor and outdoor games, art therapy and music.

See the Quo Vadis Trust website and the Equinox Care website for more details.
Please also visit the launch party gallery in meetup

Lewisham Mental Health Conference 2014 – register your place
Quo Vadis Trust and Equinox Care are co-sponsoring the Lewisham Mental Health Conference 2014, supported by Voluntary Action Lewisham. The conference is on Thursday 11th September at the Lewisham Civic Centre, 9.30am to 4pm. The conference theme is “connect, collaborate, celebrate” – the aim is to make the best use of available resources for mental health provision in Lewisham, benefiting both providers and service users.
Register today: mental health service users, commissioners, voluntary agencies and other providers are invited to register for a conference pass. For the full speaker line up, please visit the conference page on Eventbrite. A choice of 8 mental health workshops will be offered to delegates, offering a range of learning and interactive opportunities – registered delegates will be contacted by email prior to the conference in September, with details of workshops to choose from at the event.

For more information, please contact Charlotte Tarrant (charlotte.tarrant@equinoxcare.org.uk) or Natasha Kapadia (natasha.kapadia@equinoxcare.org.uk).

Click HERE for the Eventbrite link

IAPT Self Confidence Workshops for women

IAPT Lewisham will be holding Self- Confidence workshops over the next 6 weeks in September.

The self-confidence group starting in September will be held at 37 Marvels Lane Health Centre, Grove Park, SE12 9PN

The course is for 6 weeks and it will run from 11am-1pm – dates are listed below.

Tues 9th September
Tues 16th September
Tues 23rd September
Tues 30th September
Tues 7th October
Tues 14th October

The sessions aim to explore issues and develop skills related to:
Low mood and life pressure,
Stress and work
Heritage and identity,
Gender identity – what it means to be a woman,
Anger and assertiveness,
Relationships and communication,
Relaxation and healthy lifestyles.

Who is eligible:
1) Women aged 18 or above
2) Women experiencing any of the above

For more information please contact
mala.halai@slam.nhs.uk
Local Advice for London

This is a new site containing borough by borough social welfare resources click HERE for the Lewisham site

Working with Men

Working with Men is a specialist charity supporting positive male activity, engagement and involvement. The Young Father’s Initiative aims to remove the barriers that currently inhibit young fathers’ involvement in family life, to ensure that young fathers are informed and have the skills required to father their children well, to support children’s development, by supporting the active involvement of young fathers. WWM also provide professionals with information, advice and training to develop their work with young fathers.

The Expectant Father programme (EFP) is the longest running fully evaluated course of its kind and is only available through Working with Men. The one day course is an opportunity for men to reflect on the changes they will be going through whilst looking at the impact that a baby will have on their lives. The sessions are skills and discussion based, encouraging personal experience with demonstrations and exercises used to provoke reactions.

The programme consists of a 1 day course on a Saturday 10am-4pm thus making it more accessible for working expectant fathers. The programme is based on several theories including social learning; attachment and knowledge of child development, it is built around practical and reflective sessions, such as bathing and changing the baby with an emphasis on understanding both the importance of bonding and of being a father/ role model.

Contact: Anthony Graham 020 7237 5353 / 07810 789 294
Website: www.workingwithmen.org
Follow us: @workingwithmen1
Facebook: Working with men Facebook

Carers Lewisham – Young Carers Service

Click HERE for the latest flyer explaining the Young Carers Service

Lewisham & Greenwich NHS Trust seeking to appoint a Non-executive Director

There is a vacancy for a Non-executive Director of Lewisham & Greenwich NHS Trust. This is an exceptional opportunity to share your talents and expertise to make a positive difference to the lives of people in your community.

The Trust is responsible for providing services to the London Boroughs of Lewisham, the Royal Borough of Greenwich and Bexley. We comprise University Hospital Lewisham, Queen Elizabeth Hospital, Woolwich and a number of community settings across Lewisham.

In preparation for becoming an NHS Foundation Trust, Lewisham & Greenwich NHS Trust is seeking to appoint a Non-executive Director to its board.

For full details click HERE

NHS Bowel Cancer Screening 40.63% take up rate in Lewisham

More than 40,000 men and women are diagnosed with bowel cancer every year in the UK. The lifetime risk of developing bowel cancer is 1/14 for men and 1/19 for women, with 80% of cancers diagnosed in people over 60 years of age. The NHS Bowel Cancer Screening Programme invites people 60-74 years of age, to complete the Faecal Occult Blood Test (FOBT), in the comfort of their own home (also known as ‘poo test’). Most people who adequately complete and return the test kit will receive a negative result (not blood found in the sample) and be invited again in two years.  A positive test is not a diagnosis of cancer but a sign for further investigation. Information about the NHS Bowel Cancer Screening Programme can be found in many languages here http://www.cancerscreening.nhs.uk/bowel/

In Lewisham, 5204 out of the 12893 people invited in 2013 were adequately screened. This is a 40.63% uptake rate compared to the 60% target set by the NHS Cancer Screening Programmes. Challenges to FOBT uptake include social taboos around sampling faeces, a perceived hygienic risk, not understanding the instructions, and fear of consequences of positive results, according to a study published recently in the British Journal of Cancer. Read the study here http://www.nature.com/bjc/journal/v110/n7/full/bjc2014125a.html

Health professionals and the public may call 0800 707 6060 to request general programme information, instructions for completing the FOBT, replacement test kits, or order a test kit if they are over 74 years of age.

Service moves proposals at King’s College Hospital

• Elective inpatient orthopaedic surgery with the exception of paediatrics, limb reconstruction and complex procedures to be transferred from Denmark Hill to Orpington
• Elective inpatient gynaecology surgery from Denmark Hill to the Princess Royal University Hospital (PRUH)
• Non-complex cataract surgery to be transferred from Denmark Hill and PRUH to an expanded cataract facility at Queen Mary’s Hospital Sidcup (QMH)

For details of proposals and rationale for proposed moves of some services from Denmark Hill click HERE

South London and Maudsley psychiatric board to be investigated 

 

The board of an NHS foundation trust which delivers psychiatric care in south London is to be investigated.

South London and Maudsley NHS Foundation Trust’s board will be reviewed by health regulator Monitor.

For details click HERE

Londoners sought to be part of a new scrutiny panel

London Patients Voice (LPV) are currently recruiting a chair and up to 11 members to sit on a new London-wide group – London Patients Voice.The recruitment is being led by the Centre for Public Scrutiny please see the CfPS website for further information click HERE

National Health and Social Care News

 

Help us now – sign and share our petition to fight cuts to children and young people’s mental health services

Thousands of children and young people are under pressure and suffering everyday but can’t get the help they desperately need because mental health services are being cut across the country.

Please act now to stop children and young people’s mental health services from being cut.

Click HERE for more information and to sign the petition

See the Child Change the System

Children’s charity, Kids Company, this week launches a campaign called See the Child Change the System, which aims to rethink children’s social care and mental health services. The public are being asked to text or sign an online petition to put pressure on politicians to make lasting changes. Kids Company will announce a taskforce to create a completely new service structure in which children’s social care and child mental health services are brought together and the key for recovery is attachment to carers, which generates resilience. For details click HERE

NICE National Institute for Health and Care Excellence
A new film commissioned by the NICE collaborating centre for social care will help organisations and people use the quality standard on mental wellbeing of older people

Click HERE to see the video

Wheel of well being site  NOW LIVE!

Friday the 11th of July 2014 marked the launch of the wheel of Well-being website. More and more research is showing us how certain positive actions can improve our mood, reduce risk of depression, strengthen our relationships, keep us healthy and even add seven years to our lives.

At the heart of the Wheel of Well-being is the  website, a practical collection of free tips, tools, activities and ideas – from a DIY Happiness game to promote well-being at community events, to a Happier at Work programme to improve well-being in the workplace.

Consumer guides to making complaints about health and social care

Healthwatch England has published complaints guides for CAB’s for people wanting to make a complaint  about a health and social care service.
Click HERE for further information

Raising concerns about a nurse or midwife

Click HERE to see a leaflet from the Nursing and Midwifery Council. It describes what you can do if you are unhappy about the care you have received or witnesssed

London Regional Team Participation Opportunities

Over 65, carers, BME and LTC GP Focus group places available

The transformation of London’s general practice services is an agreed priority for the NHS in London. To help to understand the needs of patients and carers across London we are holding a series of focus groups with different community groups, patient groups, and users of GP services to help us understand the full range of needs.

A range of charities are also helping us run focus groups with particular groups of people such as people with sensory impairments, people with Alzheimer’s, Young people and people who are homeless, participants for these focus groups will be recruited separately by the charities who will work with us to ensure people are enabled and empowered to take part in the focus group.
If you would like to take part in any of the focus groups listed in this bulletin, please email s.frater@nhs.net or telephone us: (please note our numbers are changing , we apologies for any inconvenience caused)

0207 932 3196 until the 11th July and,
0113 807 0481 from the 14th July onwards
Travel expenses will be available for more details click HERE

Transport for all
 

Sick of Waiting – a new campaign on patient transport

Transport for All are asking for feedback about patient transport.
Click HERE for more information and to take part in the survey.

The GMC are holding a consultation event

One of our (GMC) key roles as a regulator is to investigate concerns about doctors and where necessary take action to protect patients.  That action includes issuing sanctions. These can take many forms. In serious cases where we find a doctor’s practice is impaired and we need to safeguard patients, we can erase that doctor from the register or suspend them from practice for a period of time. In less serious cases, we can issue warnings, which encourage doctors to change their behavior, or conditions, which restrict the way that a doctor practices (by requiring them to be supervised, for example).

We need to ensure these sanctions and the way that we apply them continue to meet the public’s expectations of how we should act as a regulator. We also need help from patients and doctors to consider a number of questions, including:

  • which types of allegations should result in the most serious sanctions?
  • Should a doctor always have the right to remediate?
  • Should we require doctors who have harmed patients to apologise?

We want to speak to a wide range of patients and patient groups, such as Healthwatch. The session would last up to two hours and would involve us explaining the consultation and getting your views.

Come along and have your say

Thursday 30 October at 12am–4.30pm
At General Medical Council London offices, Regent’s Place,
350 Euston Road, London NW1 3JN

12am–3.15pm: General Medical Council consultation event (Lunch included)
3.15–4.30pm: Healthwatch London meeting

For a place please contact George Bream:
Georgina.Bream@healthwatch.co.uk.

Don’t tell me the mental health system isn’t in crisis – I’ve been in it 

Vulnerable people like me are being put at risk by cuts to essential services, and I’ve already given up trying to get support

Read this article about the state of the mental health system by Sue Bailey, outgoing president of the Royal College of Psychiatrists. Click HERE

True costs of Mental Health

A new book entitled “Thrive” by Richard Layard and David M Clark examines the true costs of Mental Health and promotes the efficacy of psychological treatments.

Click HERE for the Independent’s book review

National Survivor User Network

NSUN network for mental health is an independent, service-user-led charity that connects people with experience of mental health issues to give us a stronger voice in shaping policy and services.

Lots of interesting articles in their latest newsletter click HERE
or see their website HERE

Use the links below for some very useful information from SLaM

Crisis leaflet for self harm
What to do in a mental health crisis
Slam’s work on personality disorder services

Let’s B Well is a community resources website aimed at providing information to people with mental illness, their carers and other healthcare professionals in the South East London area. Our information is updated regularly. We are funded by charitable organisations, primarily NHS’s Maudsley Charity.

Service moves proposals at King’s College Hospital

  • Elective inpatient orthopaedic surgery with the exception of paediatrics, limb reconstruction and complex procedures to be transferred from Denmark Hill to Orpington
    • Elective inpatient gynaecology surgery from Denmark Hill to the Princess Royal University Hospital (PRUH)
    • Non-complex cataract surgery to be transferred from Denmark Hill and PRUH to an expanded cataract facility at Queen Mary’s Hospital Sidcup (QMH)For details of proposals and rationale for proposed moves of some services from Denmark Hill click HERE

    South London and Maudsley psychiatric board to be investigated 

 

The board of an NHS foundation trust which delivers psychiatric care in south London is to be investigated.

South London and Maudsley NHS Foundation Trust’s board will be reviewed by health regulator Monitor.

For details click HERE

Londoners sought to be part of a new scrutiny panel

London Patients Voice (LPV) are currently recruiting a chair and up to 11 members to sit on a new London-wide group – London Patients Voice.The recruitment is being led by the Centre for Public Scrutiny please see the CfPS website for further information click HERE

Stay Connected

You can stay connected with Healthwatch Lewisham on Twitter or Facebook, by visiting our website, or by emailing us directly at info@healthwatchlewisham.co.uk. If you would like to speak to someone in person please call our office on 020 7998 7796.


Mental health scheme to help Lewisham’s pupils ‘before they fall’

A new mental health project will help school pupils in London to deal with their problems and worries after receiving a £500,000 grant from the Big Lottery Fund’s £75m HeadStart programme.

The development funding means that pupils in Lewisham will take part in a pilot project in the new school year. The local partnership will use this pilot to work up long term plans that could benefit from a multi-million pound share of HeadStart funding.

A previous YouGov survey for the Big Lottery Fundrevealed that 45 per cent of children aged 10-14 have reported being unable to sleep because of stress or worry, with fifty nine per cent saying they feel worried or sad at least once a week. However, only around 25 per cent of young people needing treatment for mental health problems actually receive it and usually only once they reach 18[1].

The HeadStart programme aims to develop ways of dealing with mental health issues before they become deep-rooted problems. Focussing primarily on schools, the HeadStart partners will offer a range of approaches, including peer mentoring, mental health ‘first aid’ training, online portals and special resilience lessons helping pupils aged 10-14 feel they have support at in the classroom as well as at home and tackling the stigma that can often surround the issues of mental health.

Lyn Cole, Deputy England Director of the Big Lottery Fund, said: “We know that around three young people in every classroom suffer from a clinically diagnosable mental health disorder and this is a desperately sad situation. HeadStart is all about catching our young people before they fall into a trap of mental and emotional turmoil that may affect them all though their lives. This development funding means that children in Lewisham will play an important role in helping other young people get emotional support at a key stage in their lives.”

Councillor Paul Maslin, Cabinet Member for Children and Young People at Lewisham Council, said: “We are very excited to be part of this pilot project. Making the journey from teenager to adulthood is an important stage in young people’s lives and some will find it easier than others. So it’s important that where we can, we build mental and emotional resilience in those young people who may find the journey more difficult. I look forward to seeing the results of this project and how the involvement of young people in Lewisham has contributed to this important initiative.”

For more information about HeadStart you can contact Healthwatch Lewisham at www.healthwatchlewisham.co.uk or info@healthwatchlewisham.co.uk

Simone Riddle

Community Engagement Officer

Voluntary Action Lewisham

St. Laurence Community Centre

31 – 37 Bromley Road

Catford, London SE6 2TS

www.healthwatchlewisham.co.uk

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A vibrant event for community healthcare appreciative inquiry

The best community healthcare is delivered by well trained and well paid staff, who are well supported and who have the time to offer patient centred services, concluded an inquiry into community healthcare in Lewisham.

It is also holistic, taking into account many aspects of the patient’s life and health. Central to successful delivery is cooperation between services, the voluntary sector and the community.

An Appreciative Inquiry was held on Saturday 28th of June to look at what excellent care looks like.

Lewisham Hospital having been secured and now operating within the new Trust – the Save Lewisham Hospital Campaign with Lewisham Healthwatch have been researching examples of excellent and good community care with the aim of supporting the best in and out of hospital care in the borough.

Over 100 stories had been gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

Four of those stories were used to kick start the day and with the imaginations of attendees they then shared their own stories and identified what had made them positive experiences.

“I have had a long and difficult journey from being a fit and vigorous man in middle age to being a wheelchair user. My GP’s medical support and emotional support have been fantastic.”

“Straight to the hospital,”  “I could tell her anything.”

“Took the time to accept my worries.”

“Extraordinary skill, a few metres from my house.”

“It made me realise that it is not stigmatising to be depressed and it helped empower me to take control of my own life again.”

Life can never be taken for granted. Anyone can become sick or disabled and in need of care and support at any time. At these periods of crisis and stress, NHS services become a vital part of managing, if not of survival.  Aside from hospital provision, this includes district nurses, community palliative care, pharmacists, GPs and many, many other services.

Organiser Carolyn Emanuel said :

‘At a time when politicians are looking at ways to join up hospital and community care the findings from this event will form a significant way of highlighting the best standards of practice, which we hope will be included in any future models of delivery.’  

“I have severe learning difficulties and autism. All the staff at the surgery are brilliant. We always get an appointment on demand. They’re completely tolerant of challenging behaviour and don’t keep us hanging around.

“Kindness, non-judgmental approach.”  Looking at the positives, highlight the strengths”

“Different parts of the NHS talked with each other. Joined-up care.

Everyone was briefed.”

“Very happy with carer. Was a bit shy at first but got to know her.”

“I am much calmer in the knowledge that I am seeing the same practitioner who knows me personally and reviews my epilepsy more regularly.”

“This helped me to stay in my managerial and caring role without losing time or money. I come from so far I would have had to take a whole day out just for a doctor’s appointment.”

Common to all the stories was staff having the time to deliver excellent care. That time enabled them to listen to and understand the patient and their needs, create a smooth pathway between services and empower the patient to manage their own health.

The gathering then identified a series of practical actions to make these recommendations a reality –

  • a public education programme to help people understand and get involved with the design of local health strategy and policy;
  • identifying ways to make sure NHS staff are involved in all decisions about the delivery of community healthcare; and
  • making sure the voluntary sector is represented in the right places to promote a joined up health and social care strategy.
  • A challenge to the NHS on the Private Finance Initiative, a mortgage on NHS property which is draining our NHS of cash which goes to private corporations.
  • Harnessing new media to improve health, specifically for young people, but extended to anyone.

Miriam Long, manager of Healthwatch Lewisham, said:

 “This was a great way to end the evidence gathering stage of the inquiry. It was a vibrant event with some great outcomes.”

“The next stage is to write the report and a plan of action that will be discussed with commissioners. The involvement of so many people has meant we’ll be able to tell them a compelling story.”

The plan of action will be discussed at the next Healthwatch Lewisham Reference Group meeting. It will take place from 10.30am to 2pm on Tuesday 29 July in the Council Chambers, Civic Suite, Catford.  All welcome book your place here.

In preparation. We would like anyone who has had a good experience of community healthcare in Lewisham to tell us about it. In preparation, we would welcome more submissions of your positive stories. Please write in to the Save Lewisham Hospital website at http://www.savelewishamhospital.com/community-care-survey/ or call Healthwatch Lewisham on 020 7998 7796.

Simone Riddle

Community Engagement Officer

Voluntary Action Lewisham

St. Laurence Community Centre

31 – 37 Bromley Road

Catford, London SE6 2TS

www.healthwatchlewisham.co.uk


B-scene at 11.30am on Sunday 27th July at St Mary’s, Lewisham

Sunday 27th July at 11.30am St Mary the Virgin Church, Lewisham High Street (next door to the Ladywell Psychiatric Unit and Lewisham hospital) will be hosting The B-scene Theatre Company.

The innovative B-Scene Theatre Company is a collaboration between Blue Elephant Theatre’s Participation Department and Crossways Mental Health Centre. The group itself is a diverse and dynamic mixture of people who have become a well bonded company who each bring their own experiences and skills to the work.

The project, which is led by people with mental health issues, works to establish meaningful and open conversations with others in the local area. The aim is to bring people who don’t have experience of mental health issues into social contact with those who do. Evidence suggests that this is one of the most effective ways of breaking down barriers of stigma and discrimination. B-Scene was established during the summer of 2012 with funding from Time To Change – England’s mental health anti-stigma programme run by the charities Mind and Rethink Mental Illness.

In the play we meet Sam and Lisa, two colleagues who work in the finance department of a printing company. As life’s pressures begin to build for Sam and he finds it more and more difficult to cope, we witness how his friend and colleague Lisa struggles to support him. This is a play with a twist however, as audience members are invited to think about, discuss and even change Lisa’s actions with the hope of changing the outcome.

Contact Fr David Evans (curate@lewishamparish.com) at St Mary’s or Carmine De Rosa (carmine.derosa@slam.nhs.uk) for further information.

SEE YOU THERE!

Flyer here: B-scene poster2


Reminder: Then What? Healthwatch Lewisham launches local inquiry into discharge processes

At Healthwatch Lewisham we ask people to share their experiences about health and social care services. Currently we are focusing on people’s experiences of leaving hospital or a community care service; we call this the discharge process. We would like to gather feedback from as many people as possible to understand what works and what doesn’t in the discharge process.

If you have an experience that you could tell us about or know or work with someone who does please take a few minutes to complete this important online survey. We can provide paper copies wherever needed.

The survey is anonymous and we will not publish any information to identify you. The combined findings will be shared with managers and commissioners of health and care services in order to improve services in Lewisham. Our findings will contribute towards a national inquiry being run by Healthwatch England who are carrying out a national inquiry into unsafe discharge processes.

If you would prefer to write to us, would like to request a paper copy or prefer to tell your experience over the phone or face-to-face please email info@healthwatchlewisham.co.uk or call our office on 0207 998 7796.

In addition to the above survey, Healthwatch Lewisham will be undertaking Enter and View Visits and interviews. We also plan to hold a focus group on the topic. Please contact us if you would like to get involved or can support us in this inquiry. Please share this email and information widely with your contacts.

The Deadline for completing the survey is Wednesday the 9th of July.

Click here to go to the survey.

For more information about Healthwatch Lewisham go to our website: www.healthwatchlewisham.co.uk


Healthwatch Lewisham June Newsletter

In this month’s edition: Our first annual report, Enter and View updates, Healthwatch inquiry into discharge processes, Care.data updates, Chair recruitment opportunities and much more!
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Upbeat 13, June 2014

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Healthwatch Lewisham aims to discover and champion the local community’s honest views about their health and social care services.

We present those views and feedback to service providers, commissioners and local decision makers in order to help improve services.

We are also a signposting service – helping you to find out what health and social care services are available locally.

Team Updates

Healthwatch Lewisham is looking for a Chair, it could be YOU!

Healthwatch Lewisham is appointing a Chair. We are looking for someone with an understanding of the importance of user involvement, some governance experience and most importantly a passion for promoting better health and social care for local people.  Local knowledge would be helpful but not essential. For full details and to download the recruitment pack go to our website.

Enter and View

Under the Health and Social Care Act 2012, local Healthwatch have the power to carry out announced and unannounced visits to publically funded health and social care providers.

To read Healthwatch Lewisham’s recent Enter and View reports on the Lady Well Unit and Lewisham Hospital’s A&E, along with the provider’s response, please visit our website where all recent reports are published.

This month Healthwatch Lewisham will be carrying out Enter and View visits across outpatient clinics in Lewisham Hospital to monitor the quality of the discharge process.

Book now – Enter and View Training 

Enter and View visits are conducted by Healthwatch to health and social care services to observe and assess the service being provided.

We are looking to train a pool of volunteers to collect the views of service users (patients and residents), carers and staff at the point of service delivery and to observe the nature and quality of services. This is a full day training which will be held in central Lewisham on 10th July 2014.

If you are interested and would like to apply, please contact Jade on
020 3417 4727 or email jade@healthwatchlewisham.co.uk

Enablement

Winning the Best Community Healthcare for Lewisham

A recent report published this month says “The NHS has been declared the world’s best healthcare systems by an international panel of experts…. The NHS also outperforms the other countries – which include France, Germany and Canada – in managing the care of people who are chronically ill”

Over the past three months Healthwatch Lewisham, the Save Lewisham Campaign and others have collected over 100 stories of the brilliant community health care which takes place in Lewisham every day.  We are determined to maintain excellent existing care and develop even better care in the future.  The stories are part of an inquiry which ends on 28th June. The next Healthwatch Lewisham Reference Group to be held on Tuesday the 29th of June, 10.30-2pm at the Council Chambers in the Civic Suite, Catford. It will focus on the plan of action which emerges from the inquiry. Commissioners will be attending.

We hope as many people as possible will come on the 29th and contribute to the inquiry and help win the best community health care in Lewisham. If you would like more information please contact: simone@healthwatchlewisham.co.uk

Healthwatch Lewisham conduct review of District Nursing Service User Feedback

Healthwatch Lewisham conducted a review of service user feedback about the district nursing service user feedback to inform and influence the Lewisham Clinical Commissioning Group’s (CCG) Community Based Nursing Strategy. The report is now available to read on our website. If you have an experience you would like to share about the district nursing system please get in touch with our team.

Access to Primary Care

Healthwatch Lewisham has continued to carry out community engagement across the borough to find out about their views on accessing primary care.

Over the next two months Healthwatch Lewisham will be carrying out engagement directly in GP surgeries, and producing a report of all our findings on Access to Primary Care. Watch this space!

Working to improve Children and Young People’s Mental Health

Healthwatch partners with the Lewisham  Big Lottery Fulfilling Lives: HeadStart Programme

Healthwatch has become a partner in Lewisham’s bid for the ‘Fulfilling Lives: HeadStart Programme’.   Lewisham is one of twelve areas in the country to consider how best to improve resilience in young people aged 10 – 14 years. This is an opportunity to create a step change in young people’s wellbeing in this area over the next five years and could potentially provide funding of up to £10.5m over five years to build resilience and improve the mental health of young people.

Lewisham will find out at the end of June whether the second stage application has been successful. In the meantime you can read the programme’s overview here. We are also inviting parents in Lewisham to tell us about how they can spot emotional problems affecting their young people and where they currently go to access support. The survey takes around 5-10 minutes to complete and can be downloaded here. We would be happy to provide paper copies.

Healthwatch Lewisham News

Healthwatch Lewisham’s first annual report is now available

Healthwatch Lewisham’s first annual report is now available on our website. The annual report gives an overview of all the work carried out between 1 April 2013 and 31 March 2014. We would welcome your feedback on the report and suggestions of how to build on the great work that has been done so far. The Healthwatch Chair and team we will be presenting the report at the next Health and Wellbeing meeting held on the 3rd of July.

Then What? Healthwatch Lewisham launches their local inquiry into discharge processes

At Healthwatch Lewisham we are currently focusing on people’s experiences of leaving hospital or a community care service; we call this the discharge process. We are trying to gather feedback from as many people as possible to understand what works and what doesn’t in the discharge process.

If you have an experience that you could tell us about or know someone who does, we have created an online survey. It is anonymous and we will not publish any information to identify you. The combined findings will be shared with managers and commissioners of health and care services in Lewisham. Our findings will contribute towards a national inquiry being run by Healthwatch England.

If you would prefer to write to us, request a paper copy or speak to somebody directly about your experience please email info@healthwatchlewisham.co.uk.

In addition to the above survey Healthwatch Lewisham will be undertaking an Enter and View Visit, and interviews. We also plan to hold a focus group on the topic. If you would like to get involved or can support us in this inquiry please get in touch.

The Deadline for completing the survey is Wednesday the 9th of July. 

Click here to see the survey.

Healthwatch Lewisham Reference Group 3rd of June

Notes from Healthwatch Lewisham’s last Reference Group meeting are now available on our website. Topics included Care.data with NHS England’s Robin Burgess, Mental Health and the Health and Wellbeing Board. Find the discussion notes here.

The next Reference Group Meeting will be held on Tuesday the 29th of July 10.30-2pm at the Council Chambers in the Civic Suite, Catford.

Our Sub Committee Meetings are now open to the public. The next meeting will be held on Wednesday the 23rd of July 5.30-7pm at the Civic Suite, Catford.

Volunteer Awards

Healthwatch nominated volunteer and new committee member, Denver Garrison for Lewisham Volunteer Awards. The Volunteer Centre Lewisham held a Volunteer Awards Ceremony during Volunteers’ Week, 1st – 7th June 2014. Healthwatch wrote that she is an outstanding volunteer, always going that extra mile. Well done Denver!

Local Health & Social Care News

Join the Lewisham Health Improvement Team for a FREE 8-week  Shape Up Weight Management Programmes

Shape Up is a lifestyle programme that helps participants and their family improve their health, manage their weight issues and improve their quality of life. Click here to find out more information.

Family Action begins new Peer Support Project for Young Carers in Lewisham

New support will be offered in Lewisham to Young Carers between the ages of 12 to 21 years of age to develop important life skills and discover a life outside their caring role.

Volunteers Needed!

The programme is looking for male mentors/buddies who can support young people (aged 10-24) who are juggling school or work with looking after sick and disabled siblings and or parents.

Further info about the Family Action Peer Support Project can be found by calling 020 8690 3636  or lewishambb@family-action.org.uk. Informational leaflets can be found on our website.

Talking Quality in Health and Social Care in Lewisham

Almost 100 local residents participated in Lewisham’s first people’s summit on quality in health and social care. They joined local councillors and healthcare representatives at the Civic Suite in Catford on Saturday 29 March 2014.

Residents took part in lively and creative discussions about what quality in health and social care means to them and gave their ideas of what it could look like in the future. Their input from the day was recorded using visual minutes as well as a film and written notes.

Julie Bailey, a national champion of active patient involvement, who was awarded the CBE the day before, spoke at the event.  She urged residents to take the opportunity to be involved and have their voices heard in health and social care.

Ms Bailey said:

“This is the very first Patient Quality Summit I have attended.  I attend many summits with professionals and it is a fantastic opportunity to have a summit for patients and carers.”

John Muldoon, Lewisham Borough Councillor and Chair of the Healthier Communities Select Committee, said:

“I am delighted to see this level of engagement has been so successful, yet another example of this innovative approach Lewisham CCG is developing to include service users in its planning process.”

The event was organised by Lewisham Clinical Commissioning Group, London Borough of Lewisham, South London and Maudsley NHS Trust and Healthwatch Lewisham.  It was designed to listen to the views that patients, carers and members of the public have about providing health and social care in Lewisham.

A full report from the event will be published soon and will be featured in future Healthwatch Lewisham news.

South East London Doctors’ Cooperative (ELDOC) are developing a new website.

SELDOC has recently commissioned a website design company to update the SELDOC branding, along with redeveloping the SELDOC internet website. They would like input from members of Healthwatch in completing a brief so the company can better understand requirements. There is a small Survey Monkey questionnaire for  a number of the key questions which can be found by clicking this link.  (please can Healthwatch members note their organisation in the ‘Additional Comments’ section).

Volunteers providing information at the Adult Health and Social Care Forum.Shaping Health Services in South East London

The NHS has six clinical commissioning groups (CCGs) in south east London (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).  They are working together with commissioning leads from NHS England – London, and in close partnership with local authorities, hospitals, community health services, mental health services, patients, carers and local people on a five year strategy to improve health services across south east London. We are inviting people who live or work in south east London to apply to join our patient and public voices, and be at the centre of shaping and informing this clinically-driven strategy for local health services with us.

There are opportunities to join one of the groups working on planned health care, maternity services, children and young people, long term conditions – physical and mental health, primary and community care, cancer, and urgent and emergency care. Or to work with one of the strategic (planning) groups who provide overall governance and direction for local health strategy: Partnership Group; Clinical Executive Group; or Clinical Commissioning Board. All these groups meet regularly at central London venues and usually during daytime working hours.

We are particularly keen to hear from people who can bring the perspective from south east London’s communities whose voices are seldom heard in healthcare planning, and people who can contribute our strong commitment to equalities and diversity.

If you are interested in knowing more about any of these roles, please contact Laura Luckhurst on 0203 049 9916 or e-mail laura.luckhurst@nhs.net.

The deadline for completed applications is 5 pm on Friday 27th June 2014.

Do you know a Child that has been affected by Domestic Abuse?

The Community Groups Programme Lewisham is offering a 12 week integrated community group programme for children and their mothers who have been affected by domestic abuse. For more information please contactFor more information please contact: lisa.scottkeen@pre-school.org.uk

“Me and My Community” Train the Trainer Course: A Better Start for Lewisham

Would you like to deliver a fun and friendly course that enables local parents to become involved in supporting others in their community?

•    Build their confidence
•    Develop their assertiveness skills
•    Help them discover new talents and potential
•    Develop their active listening skills
•    Develop community awareness
•    Nurture motivation to contribute to their community
•    Offer them a pathway into a variety of local volunteering opportunities

More information can be found on our website.

Free Dyslexia Awareness Training Available in Lewisham

As a parent or carer, would you recognise a child who is dyslexic? Would you know how to support them at home and discuss their needs with the school?

If you would like to know more, sign up for a free half day training course. More information available on our website.

National Health and Social Care News

Have you used the ambulance service in the last three months?

A project is being launched by the Association of Ambulance Chief Executives (AACE) to investigate changes in the use of ambulance services in England. The use of ambulance services has been increasing over the past decade and by conducting this project, AACE hope to get a better understanding of how the ambulance service is being used.

AACE would like to conduct interviews with people who have recently used the ambulance service (i.e. within the last three months) to explore why patients choose to call 999. If you agree to take part, you will be asked a number of questions about the occasion on which you called for an ambulance and about any other services you may have contacted for help prior to calling 999.

If you would like to take part in an interview, please contact Melanie Edwards on 020 7783 2588 or at melanie.edwards@aace.org.uk .  You will be contacted to arrange a suitable time for the interview, which will be conducted by telephone and will last between 30-60 minutes.

All information is treated as confidential and the information you provide will only be seen by the project team.

A better life for older people with high support needs: the role of social care

A good quality of life is something that everyone wants for older people. The Joseph Rowntree Foundation (JRF) has identified seven key challenges that need to be met for older people with high support needs, so that they can achieve a better quality of life.
Read the summaries of the seven key challenges published by the Social Care Institute for Excellence here.

YoungMinds and CAMHS seek participation of Parents and Carers to improve mental health services for children and young people.

YoungMinds is working with NHS England to support the participation of parents and carers in improving mental health services for children and young people.

If you are a parent or carer interested in helping shape how parents can participate to improve the delivery of care in CAMHS please email simone@healthwatchlewisham.co.uk

For more information visit our website

YoungMinds Parent Helpline.

The YoungMinds Parents’ Helpline offers free confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.

You can call Monday to Friday 9.30am-4pm on 0808 802 5544. Free to mobiles and landlines. For more information click on this link.

HeadMeds is a new website, developed by YoungMinds, to provide young people with accessible, useful information about mental health medication.

Public Involvement Update from the National Institute for Health and Care Excellence (NICE) 

New NICE guidance has recently been published: Managing overweight and obesity in adults – lifestyle weight management services. Helping to put the guidance into practice for the CVS sector. Read the fact sheet here.

Developing NICE guidelines – the manual: public feedback needed

The first edition of a manual for developing all NICE guidelines is now available in draft form. Registered NICE stakeholders, members of NICE guideline development committees, and members of the public are invited to comment on the provisional manual. The first draft of the manual can be found here. Consultation ends 30 June 2014

Did you participate in the NHS Change Day?

July 4th (the day before the NHS’ birthday) the NHS community is joining together for a Celebration Day that will provide an opportunity to share with others and the world, the difference made for both patient and staff experience in health and social care. Read here for more details.

UK Disabled People’s Manifesto: Reclaiming Our Futures

The aim of this manifesto – developed by disabled people and their organisations across the UK – is to map the key principles, demands and commitments that disabled people and our allies can use in campaigning and lobbying. It calls on the Westminster and devolved Governments to recognise and act on their responsibilities in fully implementing the United Nations Convention on Rights of Persons with Disabilities (UNCRPD) effectively across the UK.

The full report can be found here.

Care Act – have your say on draft regulations and guidance

Following agreement by both Houses on the text of the Bill, the Care Bill received Royal Assent on 14 May. In brief, the new Act reforms the law relating to care and support for adults and the law relating to support for carers, and makes provision about safeguarding adults from abuse or neglect and about care standards.

Of particular importance to people working in the housing sector is Chapter 15. This chapter focusses on integration, co-operation and partnerships and makes specific references to housing. The deadline for responses is 15 August. For more details click here.

Community Notice Board

Please check our ‘events’ section on our website to find out about all upcoming health and social care events.

Join Wheels for Wellbeing to try, 2,3,4 wheeled cycles and hand cycles at the Ladywell Day Centre Sports Hall on Tuesdays 12 to 1 for adults & kids. Ladywell Day Centre Sports Hall, 148 Dressington Avenue, SE4 1JF. 020 7346 8482 or info@wheelsforwellbeing.org.uk. You’ll need to fill out a registration form at your first session or you can download one here and bring it with you or email it in advance. Pre- booking required. Cost £3 (carer FREE). Parking There’s free parking on site but you’ll need to pick up a parking permit from Ladywell Day Centre reception.

CYP Forum
The next Children and Young People’s Voluntary Sector Forum, which will be meeting on Tuesday 15th July 10am-1pm. It will be held at the Riverside Youth Centre, Grove Street, Deptford, SE8 3QQ. The Forum event is entitled ‘Building Safer Communities for Children and Young People in Lewisham’. To register please follow this link.

Lewisham’s Young People’s Substance Misuse Service
Lewisham’s Young People’s Substance Misuse Service offers free, confidential advice and information about drugs and alcohol for young people aged 10-21 years old. Lewisham YPSMS provides specialist treatment for young people who are experiencing or at risk of experiencing problematic drug or alcohol use. They also offer support services to the parents, carers and significant others of the young person.
Phone: 020 8297 7941. Email: touchbase@cri.org.uk. For more information visit our website.

Resources
Women’s Mental Health

‘I am more than one thing’ is a new report from Women’s Health and Equality Consortium (WHEC) that explores issues around women’s mental health. The report builds on existing evidence to highlight women’s experiences of poor mental health and wellbeing and their interactions with the mental health system. It also aims to identify support needs or barriers that women encounter in the process of seeking support across the voluntary and statutory sector.

Let’s B Well is a community resources website aimed at providing information to people with mental illness, their carers and other healthcare professionals in the South East London area. Our information is updated regularly. We are funded by charitable organisations, primarily NHS’s Maudsley Charity.

Women’s voices on health: Addressing barriers to accessing primary care
Maternity Action and the Women’s Health and Equality Consortium recently undertook a piece of research examining the barriers that women in various groups face when accessing primary care, and the findings have now been released publicly in a report entitled Women’s Voices on Health – addressing barriers to accessing primary care.

Useful Phone Numbers

Adult Social Care: 020814 7777
Children’s Social Care: 020814 6000 (in an emergency call 999)
NHS 111 (health advice and reassurance) 111
Age UK Information and Advice: 0208690 9050

Useful Websites

Care Quality Commission: www.cqc.org.uk
Community Care: www.communitycare.co.uk
Department of Health: www.dh.gov.uk
LetsBeWell: www.letsbwell.org/
Lewisham Council: www.lewisham.gov.uk/myservices/socialcare
My Health London: www.myhealth.london.nhs.uk
National Voices: www.nationalvoices.org.uk
NHS Choices: www.nhs.uk/Pages/HomePage.aspx
South London and Maudsley (SLaM) Trust: www.slam.nhs.uk

Stay Connected

You can stay connected with Healthwatch Lewisham on Twitter or Facebook, by visiting our website, or by emailing us directly at info@healthwatchlewisham.co.uk. If you would like to speak to someone in person please call our office on 020 7998 7796.


Then What? Healthwatch Lewisham launches local inquiry into discharge processes

At Healthwatch Lewisham we ask people to share their experiences about health and social care services. Currently we are focusing on people’s experiences of leaving hospital or a community care service; we call this the discharge process. We would like to gather feedback from as many people as possible to understand what works and what doesn’t in the discharge process.

If you have an experience that you could tell us about or know or work with someone who does please take a few minutes to complete this important online survey. We can provide paper copies wherever needed.

The survey is anonymous and we will not publish any information to identify you. The combined findings will be shared with managers and commissioners of health and care services in order to improve services in Lewisham. Our findings will contribute towards anational inquiry being run by Healthwatch England who are carrying out a national inquiry into unsafe discharge processes.

If you would prefer to write to us, would like to request a paper copy or prefer to tell your experience over the phone or face-to-face please email info@healthwatchlewisham.co.uk or call our office on 0207 998 7796.

In addition to the above survey, Healthwatch Lewisham will be undertaking Enter and View Visits and interviews. We also plan to hold a focus group on the topic. Please contact us if you would like to get involved or can support us in this inquiry. Please share this email and information widely with your contacts.

The Deadline for completing the survey is Wednesday the 9th of July.

Click here to see the survey.

Please share this inquiry on Facebook and Twitter.
Thank you,

Healthwatch Lewisham