At the beginning of the month we offered £50 development money to a service user working in involvement, to assist them in carrying out their work for the Trust. We received one application, from Gill Ashwood.
Gill asked for the money to buy a printer.
Gill works as a volunteer receptionist at 111 Denmark Hill 2 days a week. She also worked in a paid capacity as the interim facilitator for a Service User Group, as well as being active in her own SUG. She is also a key member working on the Recruitment and Selection Training project.
She also works with SUITE on combating stigma and service user perspectives, and is working with a member of SLaM staff on their dissertation.
TWIG Ops was delighted to be invited to consider applications for PSUIG’s second annual psychology service user involvement award.
A panel comprising 3 service users, one of whom is also a carer, and one member of SLaM staff, who is also an ex-service user, considered 8 applications.
Despite significant advances in user involvement in SLaM in recent years we found real variance in the quality of applications, and we found that many applications conflated “participation” with “involvement”, in part or in whole.
In our judging, we have tried to remain true to the real ethos of service user involvement, which we believe was our remit.
We marked against 4 prescribed criteria:
- the extent to which the project contributed to service improvement
- the degree to which service users were involved in all aspects of the project
- the method and robustness of methodology by which the project was evaluated, and
- the degree of innovation of the project and the degree to which service users were involved in a creative way.
We recommend that in future years service users are also involved in drawing up the criteria, as some of the criteria we found confusing, particularly the last one. For this exercise, we referred back to the title of the award, which was about service user involvement.
We marked each application out of 10 against each of these 4 criteria.
We awarded the 8 applications overall marks of between 4 and 39 out of 40. Confidential detailed feedback from the panel to each application is available via Joe Oliver.
For us, two applications stood out, and they scored 37 and 39 marks respectively.
Both demonstrated a real commitment to involvement through a continuous loop of feedback and service changes and improvements, and both demonstrated where feedback had already led to changes in provision. Both included qualitative and quantative feedback and had robust methods for on-going evaluation of, and acting on this on-going feedback.
Both demonstrated a fundamental understanding of and commitment to involving service users in service provision.
What tipped the balance for us was that one project’s starting point was to run a focus group asking their service users what was important to them in its service and the other first developed a pilot project.
We therefore highly commend the National and Specialist CAMHS project “coping with unusual experiences for children study”, which has embedded a high level of service user and carer involvement in the design of feedback and continuous improvement into its therapeutic process, as well as providing a completely new service which could change the lives of many young people, potentially diverting them away from a lifetime of revolving door engagement with secondary services.
The winning application demonstrated an entire involvement pathway which used ex-service users of its services as peer supporters to encourage early engagement of first time users of the service, from initial referral, through treatment, to becoming a peer supporter, supporting new service users through the treatment process and well beyond. The project also demonstrated good use of exploiting new technologies to encourage engagement with their services, and to support other lifestyle changes and engagements, which would significantly benefit this group of service users (and thence the Trust).
We thought that this project involved service users from its inception, and also gave a real legacy that service users, following discharge, could have a meaningful and key role (paid and as volunteers) in supporting others through the process of treatment and well beyond the specific treatments that the Trust offers, for a client group with significant engagement issues.
We see this as real empowerment: the highest form of service user involvement.
We are delighted to award the 2011 Psychology Service User Involvement award to the Beresford project.
Small Pills. Big Issue
Medication and Mental Health in Lambeth
Medication and mental health is at the centre of conversations we have day in, day out – from who gives it out, to who should take it. But are we having the right conversations? Is the right support available?
With the right people in the room, we’re going to have a good think about what’s working, where we’re way off the mark and what needs to change from tomorrow.
When: Wednesday 30th November 2011, 4 – 7pm (incl. refreshments)
Who: People who take medication. People who don’t. Including: People who use services, Carers, GPs, Psychiatrists, Care Coordinators, Nurses, Social/Health Care Workers, Commissioners, Support Workers, Managers.
Where: SMaRT Garage Services, Unit 9, Windsor Ctr, Windsor Grove, West Norwood, SE27 9NTa
The nearest train station is West Norwood overland and is a short 5 minute walk away. Buses numbered 432, 2, 196, 315,192, 468, 68, 689, 690 run close to the building. There is also limited on street car parking available
Book: Natalie.Sutherland@lambethpct.nhs.uk or 020 3049 4268
Powered by: the joined up thinking of the Lambeth Living Well Collaborative
twitter: @LiveWellLambeth blog: lambethlivingwell.wordpress.com
See the flyer here: Small Pills Big Issue _ Flyer
Solidarity in a Crisis is a service user and carer led service aiming to support people in crisis over the phone or in person during out-of-hours.
We are now recruiting people with lived experience of mental health distress to become out-of-hours crisis peer supporters.
Peer supporters will become part of a team that aims to support people in crisis using the empathy and knowledge they have gained through their lived experience. The peer supporter will receive innovative training and will meet like-minded people who want to help others. They will also be paid for this opportunity.
We are holding two recruitment sessions for people who are interested in finding out more about the service, and who would like to apply for the peer supporter role.
The recruitment sessions will be held at the Fanon Resource Centre -107 Railton Road,Brixton,SE24 0LRon:
Tuesday 22nd of November 2011 from 2 – 4pm
Friday 25th of November 2011 from 2 – 4pm
Please confirm your attendance to either one of the recruitment sessions by contacting Jessica Agudelo on 07795 037 320 or email email@example.com
December’s Main Themes include Welfare Benefits
& Support. Also talks with professionals about care and treatment as well as Peer Support
Taster session and information on workshops, welfare benefits & support services, medication, and lots… lots more.
Refreshments are also provided
View the flyer for the event CLICK HERE:Empowering Family-Carers Poster Dec 2011
For more detail and to find out about other future meetings which may be closer to you CLICK HERE:Empowering Family-Carers Sept 2011 – Other Info
To download a booking form in Microsoft Word Format CLICK HERE:Booking Form for December 2011
Simply return this form which you can complete at home to the email address at the bottom of this post.
When: Wednesday 7th December 2011
What time: 3. 15pm – 6 :30pm
Lewisham High Street
How do I get there? VIEW MAP: http://maps.google.co.uk/maps?q=SE13+6LH&hl=en&sll=53.800651,-4.064941&sspn=13.313739,43.286133&vpsrc=0&hnear=London+SE13+6LH,+United+Kingdom&t=m&z=15
If you have any further questions or require information or simply wish to return your booking form for the event then please direct all correspondence to Email: firstname.lastname@example.org
– Please note event open to ALL carers – staff wishing to attend must get in contact first.