PSUIG service user involvement award 2013

TWIG Ops (The Trustwide Involvement Group: Operations) was delighted to be invited for a third year to consider applications for PSUIG’s annual psychology service user involvement award.

Read our report here: PSUIG 2013 report


PSUIG Newsletter Issue 5: Autumn 2013

Welcome to the fifth edition of the Psychology Service User Involvement Group (PSUIG) Newsletter.

PSUIG aims to promote high quality, recovery focused user involvement in psychology services throughout the Trust. This newsletter has been developed to keep you up-to-date with innovative involvement activities and projects taking place within the Trust. In each edition we will showcase a project that represents an inspiring example of service user involvement, in addition to other related activities taking place around the Trust.

If you would like to contribute to future newsletters, please email either:

Jeffy Wong (, Matt Richardson ( or Emma Harding (

PSUIG NewsletterIssue 5 Autumn 2013

Mood, Anxiety & Personality Services – SLaM mental health service user and carer advisory group – summary of discussions – August 2013

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Mood, Anxiety & Personality (MAP) department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

With best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email: tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

The Service User and Carer Advisory Group is part of the Mood, Anxiety & Personality (MAP) Clinical Academic Group – an organisational structure which manages services for mood, anxiety & personality disorder across the South London & Maudsley NHS Foundation Trust (SLaM). Most advisory Group members have experience of using mental health services or of being a family member/carer of someone who does. Other members include senior managers.  We meet every month and our aim is to keep the views of service users at the heart of all service developments and improvements. To make sure that people know what we are discussing in our meetings we have developed this short briefing sheet:

1)    Six service user/carer consultants were present at the August meeting, plus the  Clinical Governance Project Officer, the Deputy Director and the Head of Pathways for Lambeth Community Services.  Apologies were received from 6 service user/carer consultants and one staff member.

2)    2 group members have met with the deputy director to generate ideas for the development of personality disorder services. This follows work from the recent steering group.

3)    A group member and the clinical governance officer presented their work to assess people’s experience of reception/waiting areas in community mental health teams/ resource centres. Some of the issues raised included the difficulties of talking through a glass barrier, the difficulties of old buildings, inconsistency of information displayed and quality of welcome.  The advisory group will offer feedback on the recommendations which will be discussed at a senior management meeting in September.

4)    We discussed ways to encourage teams to engage more people in completing  satisfaction questionnaires.  Some of our ideas included using peer supporters to get feedback, and giving people the opportunity to give feedback online.

5)    3 group members will be accompanying staff on visits to check the quality of services.

6)    We heard that the working group for patient information in psychological therapies services has completed the leaflet for people referred to the service.  It is now with the borough services which will be adding local information prior to printing. In September, the group will start work on a leaflet about different types of therapies and a welcome pack for people who have been assessed.

7)    The working group for service user experience in psychological therapies has finished an exercise to get wider feedback on proposed quality indicators for the service.  Members of the working group will present the quality indicators to staff at the Integrated Psychological Therapies Team operational meeting.

8)    2 members of the group have met with the Consultant Psychiatrist who is leading work to develop pathways for bi-polar and recurrent depression disorders.  They will be part of a steering group working on this.  Further work will include focus groups to start the process of understanding peoples experience of using services.

PDF here: Briefing Sheet August 2013

No service user involvement in recruitment of SLaM CEO: reposted

Due to a WordPress fault (we think), this wasn’t delivered to your inbox. Better luck this time?

Dear friend,

Today Patient Opinion posted my comment regarding the lack of service user involvement in the recruitment of SLaM’s new CEO.

If you feel the same it would be great if you could also contact PO. All comments are sent to the relevant Trust.

This is a real opportunity for you to influence how the recruitment of the next two senior posts in SLaM are conducted (Director of Nursing and Director of Human Resources).

Please email your thoughts to

Best wishes,


No service user involvement in recruitment of SLaM CEO

Dear friend,

Today Patient Opinion posted my comment regarding the lack of service user involvement in the recruitment of SLaM’s new CEO.

If you feel the same it would be great if you could also contact PO. All comments are sent to the relevant Trust.

This is a real opportunity for you to influence how the recruitment of the next two senior posts in SLaM are conducted (Director of Nursing and Director of Human Resources).

Please email your thoughts to

Best wishes,


Family and Carers Event 2nd May 2013

Family and Carers Event

2nd May 2013

Lambeth Accord, Brixton Road

 The Family and Carers events are held regularly and are an opportunity to find out about mental health services available to you.  All family members and carers of new and existing service users are welcome.

The theme for this event was “Welfare and Benefits”.

Guests started arriving around 3.00 p.m. and were welcomed with a cup of tea or coffee and a biscuit.

Angela Mitchell, SUITE (Service User Involvement in Training & Education) Education & Training Advisor started the event off by welcoming everyone and explaining more about the event.

Celia Johnson from Lambeth Carers Hub ( then followed with information about the wonderful services offered by them – ranging from a counselling service for carers to “how to apply for a grant” to their afternoon tea CHAT group.  Please see their website for more information.Bridget Jones, a carer and a suite member then gave a short talk about her experiences of being a carer and the problems she had faced with regard to patient confidentiality and carer’s allowance.

There was then a break with some delicious refreshments provided by Abbevilles –  (Abbevilles works through the First Step Trust (FST); an innovative charity which runs social enterprises to provide work and training opportunities for people excluded from work because of mental health issues or other disadvantages, including drug and alcohol recovery problems and a history of offending.)

During the break there was a chance for the guests to visit the “surgeries”.  These are held at every Family and Carers event and are an opportunity for guests to meet professionals, get information about benefits, support services, medication, care and treatment.  At this event we had Jennifer Seal, the chief pharmacist at Lambeth Hospital, Matt Senior, the team leader from the Early Intervention Crisis Assessment Service (Lambeth), Andrew Stephenson, Benefit and Tenancy Support Worker from Spires, as well Angela Christie from PALS (Patient Advice and Liaison Service).  All our guests seemed to welcome the chance to speak to a professional and to get some advice.

After the break we had a excellent presentation “Benefits – What has changed?” from Dan Norris, Welfare Rights Co-ordinator at Lambeth Council.  Dan explained the changes in benefits very clearly and in an interesting way.  He is keen to speak to other people in Lambeth and is happy to give presentations to other organisations.  Please contact him if you would like him to do this (  We can highly recommend it!

There was then some more time to visit the “surgeries” and Dan Norris also stayed in order to answer questions from individuals.

Our next Family and Carers Events will be on 30th July at Mind in Croydon (Fairfield House, 10 Altyre Road, East Croydon CR0 5LA) where the theme will be “Medication” and 3rd October at the Maudsley Learning Centre at the Maudsley Hospital where the theme will be “Care and Treatment”.  Both events will be from 3.15 to 6.30 p.m.  If you would like to come or to find out more information please contact Angela Mitchell on 020 3228 3722 or

Recovery College Co-Production Workshop – Service User Involvement: please note change in times

Dear All

The development of SLaM’s proposed Recovery College is, I’m happy to report, proceeding apace. The next stage in the development is to recruit potential facilitators (both staff and service users) to develop and run courses in a pilot scheme. I’m hoping that all of you working in involvement are able to ‘spread the word’.

As you may be aware, one of the primary purposes in the development of a Recovery College is to break down the destructive barriers between ‘them’ and ‘us’ that perpetuate stigma and exclusion – hence all of our courses will be co-developed and co-delivered by people with lived experience of mental illness together with mental health practitioners. The courses will cover these key areas:

  • Understanding mental health difficulties and treatment
  • Rebuilding your life
  • Developing knowledge and skills
  • Getting involved

Next month, we will be hosting a Co-Production Workshop, facilitated by our colleagues from the CNWL Recovery College. The purpose of this workshop is to explore in detail what is involved in co-production (we will then host a two-day train the trainers course sometime in May).

We are therefore looking for service users who think they may be interested in developing and delivering a course to come along to the workshop (although places are limited and will be allocated on a ‘first come’ basis). We are running the workshop twice:

  • Wed 24 April 10am-1pm
  • Mon 29 April 2pm-5pm

Both workshops will be held at Cambridge House, Addington Square, SE5. The audience will be a mix of staff and service users.

If you know of anyone who might be interested and who would like to come to one of these workshops please can they reply ASAP to – stating which date/s they would like/are able attend.


Tony Holmes

Social Inclusion and Recovery Volunteer

Tuesday, Wednesday and Thursday

South London and Maudsley NHS Foundation Trust and Maudsley Charity

Corporate OT | 1st Floor Admin | MaudsleyHospital | Denmark Hill | London | SE5 8AZ

Telephone: 020 3228 2175