Simon Hughes Visit to TWIG Ops: reminder

Dear all,

Simon Hughes is coming to the August meeting of TWIG Ops (the Trustwide Involvement Group: Operations) for one hour.

We met with him recently about ESA and workfare, and TWIG Ops decided that it would like to use this hour to raise ESA related issues with him.

If you have a brief point you wish him to hear, or a question you wish him to consider, please let us know and we will raise as many as possible time permitting.

We need your points and questions by Monday 22nd July.

We will also do our best to publish the questions and answers on the blog, as part of the minutes of the meeting, although as these have to be ratified by the following meeting, there will be a delay in publishing. We are hoping that we can get permission to tape the session, then we can type it up and publish it separately.

It won’t be possible for us to give individual replies.

We thank you in advance for your engagement.

BW

D and Vanessa

(SUC Chair and Vice-Chair, TWIG Ops)”

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Simon Hughes Visit to TWIG Ops

Dear all,

Simon Hughes is coming to the August meeting of TWIG Ops (the Trustwide Involvement Group: Operations) for one hour.

We met with him recently about ESA and workfare, and TWIG Ops decided that it would like to use this hour to raise ESA related issues with him.

If you have a brief point you wish him to hear, or a question you wish him to consider, please let us know and we will raise as many as possible time permitting.

We need your points and questions by Monday 22nd July.

We will also do our best to publish the questions and answers on the blog, as part of the minutes of the meeting, although as these have to be ratified by the following meeting, there will be a delay in publishing. We are hoping that we can get permission to tape the session, then we can type it up and publish it separately.

It won’t be possible for us to give individual replies.

We thank you in advance for your engagement.

BW

D and Vanessa

(SUC Chair and Vice-Chair, TWIG Ops)”


Help to upload audio files

Dear all,

We now have the ability to upload audio files to the blog, thanks to Steve R.

Our first is here: https://slamtwigops.wordpress.com/2013/05/22/carer-with-a-daughter-with-an-eating-disorder-presentation-at-family-and-carers-event/

Thanks to Bridget and Matthew for this recording.

We are now looking for volunteers to read out some of our posts, and for volunteers with the technology to record these into audio files, in order for us to upload them to the blog.

Please email twigops@slam.nhs.uk  if you might be able to help to either read or record files for us, and we’ll do our best to match up readers and recorders.

Many thanks if you can help 🙂

With best wishes,

D

Blog administrator


Blog has been viewed in 30 countries!

Hello friends,

We thought you might be interested to know that this blog has been viewed in 30 countries. Second to the UK is the US. Full details are here: Stats for April 5 countries. We are chuffed!

Please do encourage your fellow staff and service users to visit our blog, subscribe, submit postings, and comment on things of interest . As you can see, we publish on a wide variety of things, and we welcome any ideas on how to improve this resource. We’ve recently added a “best practice” section, and “news”. We’re also trying to keep on top of archiving, so that you always see the most up to date postings when you visit.

Are there other things you would like to see here?

If you can help us spread the word about the blog, we can send you postcards to distribute: please contact us if you could give some out. We also have some posters.

In the meantime, many thanks to all our subscribers and posters!

Dan & D: The blog team 🙂


SUC development money award November 2011

At the beginning of the month we offered £50 development money to a service user working in involvement, to assist them in carrying out their work for the Trust. We received one application, from Gill Ashwood.

Gill asked for the money to buy a printer.

Gill works as a volunteer receptionist at 111 Denmark Hill 2 days a week. She also worked in a paid capacity as the interim facilitator for a Service User Group, as well as being active in her own SUG. She is also a key member working on the Recruitment and Selection Training project.

She also works with SUITE on combating stigma and service user perspectives, and is working with a member of SLaM staff on their dissertation.

Congratulations, Gill!


PSUIG Service User involvement award 2011

TWIG Ops was delighted to be invited to consider applications for PSUIG’s second annual psychology service user involvement award.

A panel comprising 3 service users, one of whom is also a carer, and one member of SLaM staff, who is also an ex-service user, considered 8 applications.

Despite significant advances in user involvement in SLaM in recent years we found real variance in the quality of applications, and we found that many applications conflated “participation” with “involvement”, in part or in whole.

In our judging, we have tried to remain true to the real ethos of service user involvement, which we believe was our remit.

We marked against 4 prescribed criteria:

  • the extent to which the project contributed to service improvement
  • the degree to which service users were involved in all aspects of the project
  • the method and robustness of methodology by which the project was evaluated, and
  • the degree of innovation of the project and the degree to which service users were involved in a creative way.

We recommend that in future years service users are also involved in drawing up the criteria, as some of the criteria we found confusing, particularly the last one. For this exercise, we referred back to the title of the award, which was about service user involvement.

We marked each application out of 10 against each of these 4 criteria.

We awarded the 8 applications overall marks of between 4 and 39 out of 40. Confidential detailed feedback from the panel to each application is available via Joe Oliver.

For us, two applications stood out, and they scored 37 and 39 marks respectively.

Both demonstrated a real commitment to involvement through a continuous loop of feedback and service changes and improvements, and both demonstrated where feedback had already led to changes in provision. Both included qualitative and quantative feedback and had robust methods for on-going evaluation of, and acting on this on-going feedback.

Both demonstrated a fundamental understanding of and commitment to involving service users in service provision.

What tipped the balance for us was that one project’s starting point was to run a focus group asking their service users what was important to them in its service and the other first developed a pilot project.

We therefore highly commend the National and Specialist CAMHS project “coping with unusual experiences for children study”, which has embedded a high level of service user and carer involvement in the design of feedback and continuous improvement into its therapeutic process, as well as providing a completely new service which could change the lives of many young people, potentially diverting them away from a lifetime of revolving door engagement with secondary services.

The winning application demonstrated an entire involvement pathway which used ex-service users of its services as peer supporters to encourage early engagement of first time users of the service, from initial referral, through treatment, to becoming a peer supporter, supporting new service users through the treatment process and well beyond. The project also demonstrated good use of exploiting new technologies to encourage engagement with their services, and to support other lifestyle changes and engagements, which would significantly benefit this group of service users (and thence the Trust).

We thought that this project involved service users from its inception, and also gave a real legacy that service users, following discharge, could have a meaningful and key role (paid and as volunteers) in supporting others through the process of treatment and well beyond the specific treatments that the Trust offers, for a client group with significant engagement issues.

We see this as real empowerment: the highest form of service user involvement.

We are delighted to award the 2011 Psychology Service User Involvement award to the Beresford project.


Service User Consultant development money

The nightline audit also won 3rd prize in the Kings Health Partners Clinical Audit Awards 2011, out of 80 entries.

We were awarded £50.

What could you do with that money that would help your work within SLaM as a service user consultant?

Is there an event you would like to attend? We could pay for travel and / or registration.

Is there a book you would like to buy?

If you are a volunteer, you are especially encouraged to apply, although we cannot pay you for work you do as a volunteer.

Anything would be considered.

Please send no more than 100 words to Danielle.rosier@talktalk.net  setting out what you would do with it and how it would benefit service user involvement in SLaM.

Please reply before 3oth November 2011.