A vibrant event for community healthcare appreciative inquiry

The best community healthcare is delivered by well trained and well paid staff, who are well supported and who have the time to offer patient centred services, concluded an inquiry into community healthcare in Lewisham.

It is also holistic, taking into account many aspects of the patient’s life and health. Central to successful delivery is cooperation between services, the voluntary sector and the community.

An Appreciative Inquiry was held on Saturday 28th of June to look at what excellent care looks like.

Lewisham Hospital having been secured and now operating within the new Trust – the Save Lewisham Hospital Campaign with Lewisham Healthwatch have been researching examples of excellent and good community care with the aim of supporting the best in and out of hospital care in the borough.

Over 100 stories had been gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

Four of those stories were used to kick start the day and with the imaginations of attendees they then shared their own stories and identified what had made them positive experiences.

“I have had a long and difficult journey from being a fit and vigorous man in middle age to being a wheelchair user. My GP’s medical support and emotional support have been fantastic.”

“Straight to the hospital,”  “I could tell her anything.”

“Took the time to accept my worries.”

“Extraordinary skill, a few metres from my house.”

“It made me realise that it is not stigmatising to be depressed and it helped empower me to take control of my own life again.”

Life can never be taken for granted. Anyone can become sick or disabled and in need of care and support at any time. At these periods of crisis and stress, NHS services become a vital part of managing, if not of survival.  Aside from hospital provision, this includes district nurses, community palliative care, pharmacists, GPs and many, many other services.

Organiser Carolyn Emanuel said :

‘At a time when politicians are looking at ways to join up hospital and community care the findings from this event will form a significant way of highlighting the best standards of practice, which we hope will be included in any future models of delivery.’  

“I have severe learning difficulties and autism. All the staff at the surgery are brilliant. We always get an appointment on demand. They’re completely tolerant of challenging behaviour and don’t keep us hanging around.

“Kindness, non-judgmental approach.”  Looking at the positives, highlight the strengths”

“Different parts of the NHS talked with each other. Joined-up care.

Everyone was briefed.”

“Very happy with carer. Was a bit shy at first but got to know her.”

“I am much calmer in the knowledge that I am seeing the same practitioner who knows me personally and reviews my epilepsy more regularly.”

“This helped me to stay in my managerial and caring role without losing time or money. I come from so far I would have had to take a whole day out just for a doctor’s appointment.”

Common to all the stories was staff having the time to deliver excellent care. That time enabled them to listen to and understand the patient and their needs, create a smooth pathway between services and empower the patient to manage their own health.

The gathering then identified a series of practical actions to make these recommendations a reality –

  • a public education programme to help people understand and get involved with the design of local health strategy and policy;
  • identifying ways to make sure NHS staff are involved in all decisions about the delivery of community healthcare; and
  • making sure the voluntary sector is represented in the right places to promote a joined up health and social care strategy.
  • A challenge to the NHS on the Private Finance Initiative, a mortgage on NHS property which is draining our NHS of cash which goes to private corporations.
  • Harnessing new media to improve health, specifically for young people, but extended to anyone.

Miriam Long, manager of Healthwatch Lewisham, said:

 “This was a great way to end the evidence gathering stage of the inquiry. It was a vibrant event with some great outcomes.”

“The next stage is to write the report and a plan of action that will be discussed with commissioners. The involvement of so many people has meant we’ll be able to tell them a compelling story.”

The plan of action will be discussed at the next Healthwatch Lewisham Reference Group meeting. It will take place from 10.30am to 2pm on Tuesday 29 July in the Council Chambers, Civic Suite, Catford.  All welcome book your place here.

In preparation. We would like anyone who has had a good experience of community healthcare in Lewisham to tell us about it. In preparation, we would welcome more submissions of your positive stories. Please write in to the Save Lewisham Hospital website at http://www.savelewishamhospital.com/community-care-survey/ or call Healthwatch Lewisham on 020 7998 7796.

Simone Riddle

Community Engagement Officer

Voluntary Action Lewisham

St. Laurence Community Centre

31 – 37 Bromley Road

Catford, London SE6 2TS


Last Chance to Help Shape Lambeth’s Social Care Hub

Have your say about the proposed Social Care Hub for carers, elders and disabled people in Lambeth. As you may know, in 2015, there will be significant changes to Lambeth’s information, advice and support services with existing services being brought together into a Hub.

The new service is being co-produced with service users and carers, as well as local stakeholders. This co-production process is ending soon so this week is your final opportunity to help shape the new service.

Complete an online survey by THIS FRIDAY (27th June)

·         Stakeholder (organisations / professionals): https://www.surveymonkey.com/s/YP7WP6D

·         Carers, disabled people and older people; existing service users and potential users of these services: https://www.surveymonkey.com/s/CFSLKJ3

More Info:

Work is currently underway to develop a new information, advice and support service for carers, disabled people and elders within Lambeth. (NB.  Information and advice for mental health service users will continue through Mosaic Clubhouse and Southwark and Lambeth Mind etc.)

The new service – for now called the Social Care Hub – will bring together Carers Hub Lambeth and Lambeth Resolve as well as the Direct Payment Support Service, Young Carers Project, the Carers Breaks service and the Fix Yourself a Break scheme administered by the Council.

Lambeth Council is working alongside Age UK Lambeth, South Thames Crossroads, Disability Advice Service Lambeth, Lambeth Mencap, Healthwatch Lambeth, Certitude and NHS Lambeth to develop the new service.

The new service is being co-produced with service users and carers, and we also want to hear from local stakeholders who work with disabled and older people and carers.  Tell us what you would like the Social Care Hub to do, and how and where you want to see it delivered.


  • Circulate widely to your staff teams, networks and carers, elders and disabled people.

You have until this Friday (27th June) to give your views.

If you would like hard copies of the questionnaire to distribute, please contact sarah@souththamescrossroads.org

For more information about the process you can contact Katy Briggs at Lambeth Council [Katy Briggs, Commissioning Manager, Commissioning, London Borough of Lambeth, Phone: 0207 926 4626, kbriggs@lambeth.gov.uk ]

Cuckoo Club

Hi All,

Its finally back! We are please to announce that the legendary Cuckoo Club starts again on the 26th June 2-5 at Cambridge House.

Please come in for advice, information, refreshments and the opportunity to speak to other service users to seek support as they may have experienced what you have. In a safe and confidential setting.

Please note this is for Southwark residents only.

Earl Pennycooke

Interim Co Director
Lambeth and Southwark Mind
Cambridge House
1 Addington Square

Invitation to Lewisham Mental Health Connection launch party

Dear TwigOps team

The Lewisham Mental Health Connection are holding a launch event on Tuesday 24th June (12pm to 3pm) at Hexagon Housing Association, 42 Newstead Road, SE12 0SY – please see invitation flier attached.

Lewisham Mental Health Connection – summer barbecue launch event INVITATION

This is a free event, mainly aimed at clients and service users of mental health services in Lewisham. Professional support workers and carers are also welcome to attend, in a support capacity. There will be a summer barbecue in the garden, animal therapy, music, games and art therapy, including a competition to design a logo for the Lewisham Mental Health Connection.

RSVP online at: http://www.meetup.com/Lewisham-Mental-Health-Connection/events/170881052/

If you can join us for any part of this event, we’d all be very happy to see you there. Would it also be possible to let your networks know about this event, via your TwigOps site / social media?

The Lewisham Mental Health Connection: http://www.meetup.com/Lewisham-Mental-Health-Connection/ is a group of committed people in the voluntary sector, from organisations including Quo Vadis Trust, Equinox Lewisham, Hexagon Housing Association, Bromley & Lewisham Mind, Family Action, the Mental Health Providers Forum, Sydenham Garden, Community Connections and Animals For Therapy.

We create recovery-focused events and activities in London Borough of Lewisham, involving people with mental ill health – this initiative is an outcome of the Lewisham Mental Health Conference 2013. We are working together in 2014 and beyond to make the best use of our resources and spread the benefit of activities and events beyond our individual services.All are welcome to join the Lewisham Mental Health Connection: http://www.meetup.com/Lewisham-Mental-Health-Connection/ – service users, family members, professionals with an interest in mental health and community members – so please feel free to spread the word about this initiative.

Best regards


Charlotte Tarrant, Marketing Manager

(Wednesdays only)

Equinox Care

Phone: 020 7922 7862 / 020 7922 7860 Mobile: 07761 235 485

Email: charlotte.tarrant@equinoxcare.org.uk  Web: www.equinoxcare.org.uk

Address: Equinox Central Office, CAN Mezzanine, 32–36 Loman St, London SE1 0EH

Healthwatch Lewisham are supporting a piece of work to promote good community health care

People do have stories of brilliant health care, extraordinary kindness or fantastic support and we would like to learn from these stories and share best practice. They would like to know when healthcare outside of the hospital made a positive difference to you and what made the difference. This may include different services working together including hospital and community health services. Excellent community health care includes support for service users, families, neighbours and communities to work together to keep healthy and manage illness.

If you have a story you are willing to share (it can be given anonymously) about healthcare outside of hospital and how this made a big difference to you, please call us (020 7998 7796) or email them at simone@healthwatchlewisham.co.uk so they can listen to your story or arrange a time to call you. Alternatively you can send your stories to the, electronically via this https://www.surveymonkey.com/s/SLH-WinningTheBestCommunityHealthCare

Via Matthew

Four in Ten Steering Group Thursday 29 May 12pm to 1.30pm at 113 Denmark Hill Conference Room

Hello everyone,

A quick reminder about the next Four in Ten Steering Group on Thursday 29 May from 12pm to 1.30pm at 113 Denmark Hill.

Main agenda items will focus on updates on our complaints leaflet, initial findings from the Staff BASK survey and feedback from service users. I will send out minutes of the last meeting, along with agenda early next week, but for now, please find attached:

April to June Programme for Four in Ten Peer Support Group: 2014 April to June

Poster for Four in Ten Peer Support Group: Four in Ten Poster 2013

It would be great if you could circulate these widely, print off and pin to notice boards in services, and make available to service users.

I am also attaching,

A flyer for SLaM Equalities Partnership Time event on Thursday 5 June from 1pm to 5.30pm at ORTUS – it’s a fantastic opportunity for service users to get involved in conversations about equalities issues at SLaM: SLaM Equality Partnership Time Event Flyer – Thursday 5th June 2014

A presentation of slides from Katherine Rimes on an investigation LGB service users of Southwark Psychological Service which was discussed at our March Steering Group: LGB SPTS Audit – Powerpoint Presentation 24 03 2014 KR

I hope you all have a relaxing bank holiday weekend.

Thanks Peter

Peter Vittles

4 in 10 Project Coordinator

(Tuesday, Wednesday, and Thursday)

The Metro Centre Ltd

N106 Westminster Business Square

1-45 Durham Street


SE11 5JH

Tel : 020 8305 5000

Mob: 07711 376 258

Fax: 020 8305 5001



brit school

The Brit School is teaming up with Mind in Croydon on an exciting theatre project running during June and July. Service users will attend the Brit School twice a week to work with the teachers and students to produce a theatre piece on mental health discrimination, with the performance on 11th July.

This project is open to anybody who uses or has used a mental health service. If this sounds like something you’d like to become involved with please get in touch!

E: matthew@mindincroydon.org.uk
T: 0208 688 1210