Mind survey of users of NHS psychological therapies services

Are you getting the talking therapy you need? Are you waiting to see someone or are you struggling to get treatment? Complete our online survey and let us know what you think of talking therapies available in your area. We’ll be publishing our findings in December.

Our last report on talking therapies was in 2010 and your views and experiences are vital for us to see how things have changed. Has access to talking therapies improved or have things got worse?

The survey will take you 10 minutes to fill out – please help us find out more about talking therapies. http://svy.mk/18pu4cR

The survey will close on 18th October.

WE’RE LOOKING FOR VOLUNTEERS to help break down mental health stigma

WE’RE LOOKING FOR VOLUNTEERS to help break down mental health stigma

at the Time to Change Village

Shopping Centre, Lewisham, SE13 7HB

Saturday 26 October 2013

The Time to Change Village – ‘Lewisham-on-Sea’ is a ‘pop-up’ space where

people can learn the truth about mental health in an engaging and fun way!

Village volunteers will challenge stereotypes of mental illness by talking to the

public about their lived experiences of mental health problems. Come and join

us and be part of the social movement to end mental health discrimination!

In your role as a volunteer, we ask you to give up a few hours of your time to

come to the Village and share your experiences. We will provide training in

advance of the day and travel expenses up to £15.

Sign up now: www.time-to-change.org.uk/lewishamvillage

Or find out more: volunteer@time-to-change.org.uk

07876 500062 (voicemail and text)

Flyer here: TtC LEWISHAM Poster

NSUN: New Trustees to join the Board

The Board of Trustees of NSUN currently consists of twelve members from a variety of backgrounds who develop the organisation’s strategy to meet agreed objectives. We are looking for Trustees who identify as people with lived experience of mental health conditions and who are from a variety of backgrounds.

We are particularly looking for people who have the following skills and experience:

  • Financial management
  • Managing user-led organisations
  • Human resources
  • Involvement and influencing

The Board of Trustees meets six times a year. In addition, Trustees may be asked to serve on sub-committees, which involves attending additional meetings throughout the year.

The post is voluntary but expenses are paid.

Some previous Trustee or voluntary experience would be advantageous but not essential.

Applicants should be willing to undergo an enhanced Disclosure and Barring Service check and the appointment is subject to satisfactory references.

  • Application form and guidance for applications: please visit here
  • Closing date for applications: 30 September
  • All applicants will be contacted on: 4 October
  • Shortlisted applicants will be invited to interview week starting 9 October.

To apply please complete the application form and return to NSUN either by email or post to 27 – 29 Vauxhall Grove, London SW8 1SY by 30 September.

Lewisham CCG Strategic Plan

We are up for the challenge. Are you?

During September we are asking patients, public, partners and staff whether they are up for the challenge of helping us do things differently in Lewisham.   People are living longer with more complicated health conditions and demand for health care is rising but the money is not.  We need to do things differently to meet these challenges and deliver our plans to improve health and deliver the best possible care from high quality, safe and affordable services in Lewisham.

This conversation with our partners, patients and local communities will help inform and shape our future plans.  It also fits with the Government’s national ‘Call to action’ which sets out how the NHS needs to change to meet the challenges ahead to  ensure it is around for future generations.

Marc Rowland, Chair of the CCG, “As the organisation responsible for planning, buying and monitoring healthcare in Lewisham, we have made a commitment to local people that we will involve them in our plans to make sure we have better health, best care and best value for services in Lewisham.  We have worked closely with partners on the Lewisham Health and Wellbeing Board when developing our five year commissioning strategy plan.  This also included listening to what our patients told us when deciding our priorities. We are now asking you to work with us again to see what we can do differently together to help overcome some of the challenges we face here in Lewisham –  which are shared across the whole of the NHS”.

We believe there are three key areas that we need to focus: getting the basics right every time, helping people to stay well and making sure health and care services work together as one.

We are asking people to answer six questions which will help inform our ‘case for change’ – which is the plan for what we need to do differently.  These are:

We want to know:

  • Are we getting the basics right in local health services at the moment?
  • Do we need to include anything else in order to get these basics right?
  • How can we support you to stay well?
  • What makes it difficult for you to stay well and what can we do differently?
  • How can health and social are services work better together?
  • What do we need to do differently so that people receive joined up care

Find out more about our challenge, and how you can get involved at our website at www.lewishamccg.nhs.uk .

We would be grateful if you could pass this message on and encourage your staff, teams and other partners to give us their views.  The more people who respond, the better health services will become.

PDF verison here: strategy stakeholder message 160913

Flyer and more information here: Strategy Flyer

If you would like more information or would like one of our team to talk to you about our plans in more detail, please contact Lorna Hughes, Head of Engagement on 020 3049 3208.

Lewisham-on-Sea 26 October 2013

Do you live in or near to Lewisham in South East London? Would you be willing to talk about your personal experiences of mental health problems to help break down stigma?

Time to Change Needs You!

The Time to Change Village; ‘Lewisham-on-Sea’ will ‘pop-up’ at Lewisham Shopping Centre in Autumn. A new date has been confimed for Saturday 26 October and we’re looking for 60 volunteers from London to join our team.

The Time to Change Village  is an interactive space, where the public can have open conversations about mental health, whilst engaging in a range of activities and having lots of fun.

When people meet our Village Volunteers with lived experience they will find out more about the realities of mental health. This helps to challenge the prejudices and stereotypes which often lead to discrimination.

What you can expect?

When you volunteer at a Time to Change Village, our Volunteer Co-ordinators will be there to support you on the day.  

You will get the chance to attend a training session before the event, to help you speak confidently to people visiting our seaside themed village in Lewisham Shopping Centre and have lots of fun!

Please indicate on the online registration form below if you would like to be offered a place on a training session.

We can reimburse your travel expenses of up to £15 for attending your training session and up to £15 travel expenses for attending the event.  Please keep receipts or your proof of purchase.

If this is your first experience of volunteering at a Time to Change event, at the training session you will also find out how to become a Time to Change Champion too.

Sign up to become a Volunteer

Times to Change Volunteers are people with lived experience of mental health problems who support our community engagement events to end mental health discrimination by talking to people in their communities.

If you are interested in becoming a Time to Change Village Volunteer, please complete the online registration form. We ask all volunteers to complete the form in full.

Fields marked with an asterisk (*) are required. All other fields are optional.

If you require further information or would prefer to complete a hard copy of the form please email volunteer@time-to-change.org.uk  or call 07876 500 062 (voice-mail or text only).

Via http://www.time-to-change.org.uk via Matthew

Who Benefits? campaign – Share your story. Change the debate on benefits

The Who Benefits? campaign has now been officially launched, and you can find out more about it by visiting the website here: www.whobenefits.org.uk.

The campaign aims to tackle the stigma that surrounds people claiming benefits (e.g., media portrayal as “scroungers”), in particular in respect of claimants with physical or mental health difficulties. It aims to reduce the stigma felt by those who claim benefits or would be entitled to do so, and give a voice to people with personal experience of working age benefits, whose stories are rarely heard. Do have a look at the Who Benefits? website, as it’s a great opportunity to share your stories.

The Mental Health Foundation is supporting the Who Benefits? campaign, but we would also like to hear your thoughts on some specific questions that will help us inform our own work on the benefits system in relation to mental health.

If you have had any contact with the working-age benefits system (e.g. unemployment benefits, disability benefits or housing benefit) we’d like to have your thoughts to these questions:

  1. What do you think about the media coverage or Government statements concerning people who claim working age benefits?
  2. What changes, if any, would you like to see in the way that welfare benefits, and benefits claimants, are portrayed in media coverage or Government statements?
  3. If you are claiming any benefit, how is this supporting your mental health? (It would be helpful to know which benefit or benefits you are claiming.)   

As ever, any responses will be treated in absolute confidence, although we plan to anonymise responses to use publicly in our campaigning work. Please let us know if you do not want your response to be used in this way.

With best wishes,


Hannah Bullmore

Policy and Project Officer

Email hbullmore@mhf.org.uk

Website www.mentalhealth.org.uk

Mental Health Foundation

Colechurch House

1 London Bridge Walk



Do you have contact with people with mental health issues in your line of work? Our training can help you to effectively manage situations involving individuals who are experiencing mental distress. To find out more visit www.mentalhealth.org.uk/our-work/training-and-development/current/mental-health-awareness-training

Including the Foundation for People with Learning Disabilities. Registered charity no. 801130 (England), SC039714 (Scotland)

Positive Steps: call out for service user reps

Can you help? We are looking for new representatives who are interested in being Service User Rep’s at key mental health meetings, helping to shape and improve services in Bromley.

Flyer here: A4_Portrait_PS_Rep_Recruitment_map

Special Meeting Introduction to Representing 17th September 2013 1.30-3.30pm@Community Options

Information, Social & lunch provided. Please RSVP
Registered Office: 2a Fielding Lane | Bromley | Kent| BR2 9FL | Tel: 020 8313 9725 | Reg Charity No: 1005994 | Company Reg No: 2548974
Service User Rep Recruitment

Healthwatch enewsletter – 2nd September 2013

2nd September 2013, Edition 5                  Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email info@healthwatchsouthwark.co.uk

Healthwatch News

Work with us – become volunteers and supporters
We are keen to hear your views and get you on board to work with us. Volunteers will help carry out functions in promotion and engagement, research and intelligence and representation and work with us to champion better health and social care services. Supporters will receive our e-news where we will share our activities, updates and local health and care news.
To become a volunteer please download the application form here, or for an application pack email: info@healthwatchsouthwark.co.uk or call 020 7358 7005. You can also apply online here.

Thankyou once again to all of you who contributed to the launch event in June. We are on our way to setting our priorities so look out for this information, we will share it with you shortly.

Helpful Signposting Document
We have produced a signposting document which is an overview of how to find and access key health and social care services in Southwark. Download it here

Healthwatch Southwark will be at International Day for Older Persons | Tues 1 October

We will be there to give an update on Healthwatch Southwark and how you can get involved. There will also be updates on Adult Social Care and you will hear from inspirational older people about their contributions to the community. Read more.

Local News

Contact a Family drop-in afternoons

Contact a Family drop-ins are currently suspended until the start of the new school term at the beginning of September. If you do have any queries that you think Contact a Family will be able to help with, call Contact a Family on 0207 358 7799.

Southwark Focus group – have your say

St Thomas’s Hospital are revising the information on their maternity department webpages to have more information available for women and partners.. They are holding a focus group to discuss the changes with women who have used the service and will present their ideas.  This will be in the antenatal education room on the 16th September. Find out more, email: Kirstie.1.coxon@kcl.ac.uk or call 07986 911814.

Mind/Mental Health Foundation report – Building resilient communities
This report calls for public health teams to incorporate mental health in their work plans. It brings together actions for public health teams, local authorities, Councillors, health and wellbeing boards, CCGs and VCS organisations to build resilient people and communities. The mental health and wellbeing work of Lambeth & Southwark’s Public Health team is highlighted within the report. Read the report here.

What service does the Southwark Disablement Association provide?
SDA is a user led organisation (DPULO) supporting disabled Adults with a disability living in Southwark. They provide services to support people to live independently and to reach their full potential including, benefits advice, volunteer support for befriending and support in the community, deaf Access support for people with hearing impairments. Read more.

Refused a service because you are disabled?

The SDA’s Independent Living group’s aim is to work together to support each other and work with private and public services to ensure everyone has equal access to services. The group also challenges negative attitudes towards people with seen and unseen disabilities. Find out meetings times here or contact: Malvina Edwards on 0207 525 5738 or email: Malvina@sdail.org.

Do you know DESMOND or DAFNE? If not, we want to hear from you!

We want to understand why some people are not attending education programmes about diabetes. Lambeth and Southwark NHS run a programme ‘DESMOND’ (for people with Type 2 diabetes) and ‘DAFNE’ (for people with Type 1 diabetes). Attending an education programme is important in helping manage the condition. Read more.

DMI – Working with GP practices to support excellent diabetes care

During June and July, 90 out of a total of 94 practices across Lambeth and Southwark worked with the DMI to complete their practice action plan to improve diabetes care. Over the next six months, the DMI will be providing a range of support to practices so they can make the changes they have identified as important to improving patient care. Read more.

National News

Information and advice to help you care for an elderly person
This is a FREE UK-focused information and sign-posting website aiming to provide everything you need to know about the care of older people. From positive ways to keep older parents, friends and relatives active, healthy and maintaining their finance and legal needs in shape, through to specific information on technology, care options, local authority funding. Read more.

Channel four documentary series on mental health

With one in four people suffer from a mental health problem, a new series explores and demystifies the most profound decisions involved in treating the mentally ill. The Maudsley takes a look at mental health in Britain today, with exclusive access to a wide range of services, patients and staff at the South London and Maudsley NHS Foundation Trust (SLaM). Read more.

Risk assessments at Tesco pharmacies

Throughout a partnership with Diabetes UK, Tesco will be offering diabetes risk assessments at all Tesco pharmacies.
All you need to do is visit a Tesco pharmacy, and ask to speak to someone about a diabetes risk assessment. You will be offered a full risk assessment and support. Visit your Tesco pharmacy today, and take the next step towards a healthier lifestyle. Read more.

NHS hospitals accused of ‘hiding’ food dissatisfaction
NHS hospitals in England are hiding patient dissatisfaction. The Campaign for Better Hospital Food said NHS Trusts routinely rated their own food highly. But patient surveys showed nearly half of people were dissatisfied. The campaigners want mandatory standards introduced for hospital food, like those which already exist for prisons and schools. Read more.

Public Health Annual Conference | 10-11 September 2013, Warwick University
The PHE Annual Conference will bring together over 1000 participants from local authorities, NHS, Public Health England and partner organisations who are working to protect and improve health and wellbeing and reduce inequalities. Please visit the NICE stand where the team will be on hand to answer any questions. Read more.

Recent NICE published guidance:

New quality standard for familial hypercholesterolaemia (FH). Read more.

NICE Public Board Meeting and NICE Question Time is on Wednesday 18 September. Read more.

Indicators to improve dementia care proposed for QOF 2014/15. Read more.

Local Events

FREE event to celebrate International Day of Older Persons | Tues 1 October

The event will be opened by Councilor Catherine Macdonald and Healthwatch Southwark will be there to give an update on Healthwatch Souhthwark and how you can get involved. There will also be updates on Adult Social Care and you will hear from inspirational older people about their contributions to the community. Book today.

Disability Living Allowance workshop | Tues 10 September

The Next Disability Living Allowance Workshop is being held at Cambridge House from 9.30am to 1.00pm. DLA family workers will be there to support you to complete the DLA claim form. Book into the next DLA workshop by emailing or calling the DLA on: 020 7608 8700.

A postcard to the world – one year on
Mail Art exhibition by CoolTan Arts exploring the impact and legacy of the 2012 Olympics. A year on from the opening of the Olympics, CoolTan’s final ‘A Postcard to the World’ exhibition on this theme will review the artwork created over the last year and explore responses to the legacy of the Games. It’s on until 20th September 2013. Read more.

Dulwich Park Ride | Sun 15 September
Join this free, fun, guided bike ride, perfect for all ages and abilities. Not cycled for a while and looking for an easy way to get back in the saddle? Fancy a fun way to get your friends or kids riding? Our Easygoing rides are great for building confidence for all abilities and ages along relaxed, mostly traffic-free routes. Read more.

Help us shape physiotherapy and osteopathy services in Southwark | Wed 25 September

The Southwark NHS clinical commissioning Group is holding this engagement event at 6pm at Cambridge House. If you have used these services in the last 12 months and are registered with a GP practice in Southwark they want to hear from you. To register a place email: souccg.southwark-ccg@nhs.net or call 020 7525 7188.

Influence your local NHS in Southwark | Tues 22 October

Join our public event to tell us how you think NHS Southwark CCG can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. For more details and to book call 020 7525 7888.

Contact us

Contact the Heathwatch Southwark team:
Email: info@healthwatchsouthwark.co.uk  or call: 020 7358 7005

Website: www.healthwatchsouthwark.co.uk

Jo Palmer

Communications and Events Officer

Jo Palmer | Communications and Events Officer | Community Action Southwark and Healthwatch Southwark | 1 Addington Square, Camberwell, London, SE5 0HF | t: 020 7358 7023 | f: 0845 305 2160 | www.casouthwark.org.uk

CAS are recruiting for three exciting new posts. Join the CAS team apply today!

CAS’s 2013 Governance and Leadership Conference is on Wed 6th Nov. Book today.

New rules on bidding for contracts. Read the key changes and tell us what you think.

Calling for Healthwatch Southwark volunteers – Join us today.

Join CAS | Follow CAS on twitter @casouthwark | CAS on Facebook

Become a Healthwatch Southwark Supporter | Join twitter @HWSouthwark | Join Facebook

Community Action Southwark is a registered charity (no. 1105835 and a company limited by guarantee in England and Wales (no. 5090324). Registered office address as above.

Looking for feedback about a draft Adult Social Care leaflet

Simon Rayner  Head of Mental Health – Southwark Council & Head of Social Care – Southwark/SLaM has asked for some feedback from mental health service users on a draft leaflet about adult social care (personlisation etc).    The leaflet’s purpose is to explain simply and clearly to members of the public what Southwark Adult Social Care can offer, including basic information regarding personalisation, personal budgets, support planning and the customer journey.

Simon would like your views on whether and how the leaflet achieves what it sets out to do, with suggestions for improvements.

There are 2 ways to give feedback:

1)    You can review the leaflet, filling out a review sheet and returning to Simon. For those people on the SLaM involvement register this work could be up to 2 hours paid work at rate PB, could be done from home & needs to be completed by Friday 6th September.

2)    You can look at the leaflet & give general feedback.  This would be a voluntary opportunity and would also need to be completed by Friday 6th September.

To get a copy of the draft leaflet, and for more information please contact:

Alice Glover
Patient & Public Involvement Lead
 – Mood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959

113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

Kindred Minds August E-Bulletin

e-bulletin AUGUST 2013

Apologies for not posting the content of the e-bulletin in the body text: the formatting was not copy / paste friendly.

Medical records focus groups

Medical records focus groups Angela and Julie

Mental health awareness e-learning project

Do you want to take part in a training program?

If you believe that training can make a difference, let’s meet and talk.

What can We Do to make sure that our experience with our GP is positive and productive?

How can we make sure that we are treated with the right level of respect?

How are we treated by our Practice Receptionist?

Been to A&E lately?

Did you take an ambulance?

What was your experience with the reception staff like?


Contact Pauline Edwards



KINDRED MINDS: E-bulletin July 2013


Study Title: Social Inclusion and People Living with Schizophrenia

We are approaching your organisation to seek your help with a new study/online questionnaire aimed at people who are living with schizophrenia. You can find the link to the study’s questionnaire further down this email.We would be very grateful if you would post details about the study on your website, or circulate information about it to any of your members who might be interested in participating.
More details about this 2013 study

This survey is for people living with schizophrenia.

The study is part of a range of activities that the Swiss pharmaceutical company, F. Hoffmann-La Roche, is undertaking with patient organisations. The study DOES NOT look at treatment or the effects of treatment for schizophrenia, but instead aims to identify some of the challenges faced by people who are affected by schizophrenia—particularly the challenge of being ‘socially included’ in society. The intention is to find out how healthcare policy can improve, and present this information to policymakers.

The study is using a new definition of the term SOCIALLY INCLUDED (see foot of this email).

Who is managing this survey?
PatientView is managing this survey on behalf of Roche. PatientView is a UK research organisation that works closely with patient groups, and publicises the patient movement.

Everyone who takes part in this survey will be completely ANONYMOUS, and no IP addresses will be collected by the survey managers.

However, anyone who takes part and wishes to OBTAIN THE RESULTS OF THE SURVEY can leave an email address at the end of the survey questionnaire.

The survey will close on Monday August 19th 2013.

Link to online questionnaire: ‘Social Inclusion and People Living with Schizophrenia’


Thank you for your interest. If you have any further questions about this survey, please contact …

Dr Alexandra Wyke
CEO, PatientView
Tel: +44-(0)1547-520-965
E-mail: info@patient-view.com

The study is using a new definition of the term SOCIAL INCLUSION, created in February 2013 after consultation with 30 patient groups:
“All individuals receiving the support they need to participate in their community (to the degree they themselves choose), and to share in the civil, economic and political rights of that community.”

#RT via Martin