A vibrant event for community healthcare appreciative inquiry

The best community healthcare is delivered by well trained and well paid staff, who are well supported and who have the time to offer patient centred services, concluded an inquiry into community healthcare in Lewisham.

It is also holistic, taking into account many aspects of the patient’s life and health. Central to successful delivery is cooperation between services, the voluntary sector and the community.

An Appreciative Inquiry was held on Saturday 28th of June to look at what excellent care looks like.

Lewisham Hospital having been secured and now operating within the new Trust – the Save Lewisham Hospital Campaign with Lewisham Healthwatch have been researching examples of excellent and good community care with the aim of supporting the best in and out of hospital care in the borough.

Over 100 stories had been gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

Four of those stories were used to kick start the day and with the imaginations of attendees they then shared their own stories and identified what had made them positive experiences.

“I have had a long and difficult journey from being a fit and vigorous man in middle age to being a wheelchair user. My GP’s medical support and emotional support have been fantastic.”

“Straight to the hospital,”  “I could tell her anything.”

“Took the time to accept my worries.”

“Extraordinary skill, a few metres from my house.”

“It made me realise that it is not stigmatising to be depressed and it helped empower me to take control of my own life again.”

Life can never be taken for granted. Anyone can become sick or disabled and in need of care and support at any time. At these periods of crisis and stress, NHS services become a vital part of managing, if not of survival.  Aside from hospital provision, this includes district nurses, community palliative care, pharmacists, GPs and many, many other services.

Organiser Carolyn Emanuel said :

‘At a time when politicians are looking at ways to join up hospital and community care the findings from this event will form a significant way of highlighting the best standards of practice, which we hope will be included in any future models of delivery.’  

“I have severe learning difficulties and autism. All the staff at the surgery are brilliant. We always get an appointment on demand. They’re completely tolerant of challenging behaviour and don’t keep us hanging around.

“Kindness, non-judgmental approach.”  Looking at the positives, highlight the strengths”

“Different parts of the NHS talked with each other. Joined-up care.

Everyone was briefed.”

“Very happy with carer. Was a bit shy at first but got to know her.”

“I am much calmer in the knowledge that I am seeing the same practitioner who knows me personally and reviews my epilepsy more regularly.”

“This helped me to stay in my managerial and caring role without losing time or money. I come from so far I would have had to take a whole day out just for a doctor’s appointment.”

Common to all the stories was staff having the time to deliver excellent care. That time enabled them to listen to and understand the patient and their needs, create a smooth pathway between services and empower the patient to manage their own health.

The gathering then identified a series of practical actions to make these recommendations a reality –

  • a public education programme to help people understand and get involved with the design of local health strategy and policy;
  • identifying ways to make sure NHS staff are involved in all decisions about the delivery of community healthcare; and
  • making sure the voluntary sector is represented in the right places to promote a joined up health and social care strategy.
  • A challenge to the NHS on the Private Finance Initiative, a mortgage on NHS property which is draining our NHS of cash which goes to private corporations.
  • Harnessing new media to improve health, specifically for young people, but extended to anyone.

Miriam Long, manager of Healthwatch Lewisham, said:

 “This was a great way to end the evidence gathering stage of the inquiry. It was a vibrant event with some great outcomes.”

“The next stage is to write the report and a plan of action that will be discussed with commissioners. The involvement of so many people has meant we’ll be able to tell them a compelling story.”

The plan of action will be discussed at the next Healthwatch Lewisham Reference Group meeting. It will take place from 10.30am to 2pm on Tuesday 29 July in the Council Chambers, Civic Suite, Catford.  All welcome book your place here.

In preparation. We would like anyone who has had a good experience of community healthcare in Lewisham to tell us about it. In preparation, we would welcome more submissions of your positive stories. Please write in to the Save Lewisham Hospital website at http://www.savelewishamhospital.com/community-care-survey/ or call Healthwatch Lewisham on 020 7998 7796.

Simone Riddle

Community Engagement Officer

Voluntary Action Lewisham

St. Laurence Community Centre

31 – 37 Bromley Road

Catford, London SE6 2TS

www.healthwatchlewisham.co.uk


Funding will cease for our social media in less than 3 months!

On 3rd July our current SLaM funder announced that they will cease to fund our media platforms at the end of September.

This news saddens us, because we all know that without the blog, Facebook and Twitter there would be limited space for those who use the mental health services to get their views heard, and hear other people’s stories.

Without our social media it would be difficult to support voluntary communities’ campaigns and let people know what these communities are doing.

Although some of will always strive to do social media in one form or another, we would prefer the involvement accounts to continue in their current shape rather than them disappearing.

If our social media is no longer funded, most of this work will be under threat or stop altogether on 30th September.

We all believe that it is really important to have service user and carer independent media. There are many benefits to SLaM: it is good PR for them to facilitate our platforms; staff can use it to signpost their clients to community resources and opportunities etc.

D manages the blog, which has nearly 300 subscribers, and on top of that the blog gets about 100 hits a day (i.e. from non-subscribers).

Bridget and Matthew co-run Facebook, Twitter, Google+, YouTube and Soundcloud (for audio blogs). They try to post items that are not only about involvement work with SLaM but also things that they feel will be of interest to the service users and carers who follow us – such as local community events, support groups, news items etc.

They also try to engage with service users and carers who follow us to foster a community spirit.  SLaM staff are encouraged to signpost service users and carers to our social media sites for extra support and a wealth of information. This is becoming more and more important as there are unfortunately significant cuts happening in the NHS both with physical and mental care.

Within Matthew’s social media role on the South London Involvement Forum, he works hard helping to run its Facebook, twitter and YouTube account.  He also physically goes out to attend and support mental health communities in South London.

Our Facebook page currently has over 100 ‘Likes’ and we have over 800 followers on Twitter.  Matthew does excellent video blogs that we post on YouTube.  His blog for “Depression Awareness Day” was picked up by a major website, Psych Central, in USA and placed on their website.

We only have a short time to persuade SLaM to change its mind, or to come up with an alternative funding solution. Can you help us with any of these things? Do you have money or access to funds that could contribute to this?

If you value the blog, our Facebook page and / or our tweets, you can help now by writing to SLaM to tell them how it is of use to you and asking them to reconsider their decision to withdraw our funding (about £500 per month).

Please write to our current funder, Zoe at Zoe.Reed@slam.nhs.uk and SLaM Head of Communications, Sarah at Sarah.Crack@slam.nhs.uk. You may wish to copy it to the Chief Executive, Matthew Patrick at Matthew.Patrick@slam.nhs.uk.

Please send us a copy at d.rosieruk@gmail.com. We suggest you don’t use our SLaM address as the Trust can of course shut down our access to this at any moment.

Please share this widely.

We will also be posting on Facebook and twitter, and we would be grateful if you could share these also.

Best wishes,

Abi, Bridget, D and Matthew

Your SLIF Communications team


Croydon Patient and Public Quarterly Forum

June Patient Forum flyer copy

 

Via Matthew


Shaping health services in south east London

The NHS has six clinical commissioning groups (CCGs) in south east London (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).  They are working together with commissioning leads from NHS England – London, and in close partnership with local authorities, hospitals, community health services, mental health services, patients, carers and local people on a five year strategy to improve health services across south east London. We are inviting people who live or work in south east London to apply to join our patient and public voices, who are at the centre of shaping and informing this clinically-driven strategy for local health services with us.

There are opportunities to join one of the groups working on planned health care, maternity services, children and young people, long term conditions – physical and mental health, primary and community care, cancer, and urgent and emergency care.  Or to work with one of our strategic (planning) groups – Partnership Group, Clinical Executive Group or Clinical Commissioning Board –  providing overall governance and direction for the local health strategy. All these groups meet regularly at central London venues and usually during daytime working hours.

We are particularly keen to hear from people who can bring the perspective from south east London’s communities whose voices are seldom heard in healthcare planning, and people who can contribute our strong commitment to equalities and diversity.

If you are interested in knowing more about any of these roles, please contact Laura Luckhurst on 0203 049 9916 or e-mail laura.luckhurst@nhs.net.

The deadline for completed applications is 5 pm on Friday 27th June 2014. 

Via Matthew


My Life, My Home, My Choice

Working locally to help people live how and where they want

Southwark Council and the NHS are trying to understand what is working well and what needs to be improved in the housing available for residents with mental health needs.  The way we want to do this is to start by finding out from people directly about their views and experience. We think that it is important to do this independently so we have asked Experts by Experience to talk to you and gather your views. Experts by Experience is an organisation made up of people with lived experience of mental health conditions who are promoting the involvement of people who use mental health and support services in the future planning of those services

Why?

People have told us that they want to be more in control of their lives, where and how they live and the care and support that they may need. We want to hear from you about what’s important so that we can work with you to develop housing and support that suits you.

How?

We hope that there will be different sorts of housing made available locally that suit people better.

One way of people having more choice about how and where they live is to give them the option of having a personal health and social care budget. This is money to help people plan the things that will keep them healthy and safe and more in control of the things that matter most to them.

A personal health budget is money that you can choose to spend on some or all of the things that can help you stay well.  This can be used flexibly instead of having to use services provided to everyone that might not suit you.

Here are some examples of how personal budgets have been used

Things people have wanted to achieve with a personal budget How they did it
Improve confidence Went on a self confidence course
Lose weight Have a personal trainer and go to the gym
Feel less stressed Have an Indian head massage regularly
Help others Got a sat nav to give me confidence that I can find my way around enough to give my friends lifts in my car
Return to work Doing an IT course. Got a lap top.
Get on better with family Rail fare to visit my relatives.

 

What people say about it

‘At first I was really nervous about going to college and staff from the home came with me to settle me in, but now I get a taxi in the morning and a bus back. That was something I could never do before. The thought of a bus just freaked me out. Now every Wednesday I get a bus back.’

‘ My life is very settled. I can do what I want when I want. I now have some money. I am not bullied or patronised’

Questions

  • Will I have to move?

No this about you having more choice and control about where you live.

  • Do I have to have a personal health budget?

No you can continue to have the NHS services that you get already

  • Will you listen to what I say?

Yes your views and experience are very important to us

  • Where do I find out more?

You can speak to your care coordinator or the project manager Jane Williamson on 0207 525 1881

  • What happens to my views?

We will use your views to help improve things for you and other people living in residential care and to provide other living opportunities too.

PDF version here: Information sheet 2 05 14

For more information on this project, visit https://expertsbyexperience.wordpress.com/category/my-life-my-home-my-choice/

 


summary of discussions – SLaM service user and carer advisory groups for mood, anxiety & personality disorder services, and emergency access, complex care and clinical neurosciences

Hello all, The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   2 of these groups produce a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed. I have attached the summaries from the March meetings.

Please circulate as appropriate.

Mood Anxiety & Personality Department advisory group Briefing Sheet Mar 2014 doc

Psychological Medicine advisory group summary – Mar 2014- doc.

With best wishes,

Alice

Alice Glover Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG email:  alice.glover@slam.nhs.uk tel: 020 3228 0959 113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ


summary of discussions – SLaM service user and carer advisory groups for mood, anxiety & personality disorder services, and emergency access, complex care and clinical neurosciences

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   2 of these groups produce a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.  

Mood Anxiety & Personality services advisory group summary Sheet Feb 2014 doc

psychological medicine advisory group summary -Feb 2014- doc.

With best wishes,

Alice

Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ


Voices from Young People in SLaM

YPP Newsletter Winter 2014


Upcoming events for patients in Southwark

Dear All,

I hope this finds you well. I wanted to make you aware or remind you of a number of engagement activities NHS Southwark Clinical Commissioning Group is holding in the next few weeks.

1.       Patient Leadership Training

Information about our Patient Leadership Training session that will be taking place on 19 February 2014 is attached to this email.

This session has been developed from comments and suggestions from patients who are involved with the Engagement and Patient Experience Committee as well as the Locality Patient Participation Groups in Southwark. This session will provide you with a clear understanding of background and contextual information about the national NHS landscape as it is now. There will also be specific focus on what NHS Southwark CCG is responsible for and the role that patients and the patient voice has in the work of the CCG and local services.

If you are interested in attending you can book a place directly or by contacting the CCG by email. We would be grateful if you could also promote this to colleagues within your groups and networks to encourage as many people as possible to attend and benefit.

NHS Southwark CCG is also planning future sessions which will be focussing on enabling people to develop specific skills involved in the effective running and conduct of patient participation groups and meetings.

2.       Improving Access to Primary Care

There will also be an engagement event, on 26 February 2014, looking at the proposals for future plans to improve access to primary care services. This event will be building on what local people have previously told us through engagement events last year which have all contributed to the development of the proposals for local services. You can book a space for this event directly or by contacting the CCG.

And lastly,

3.       What Goals and Outcomes are important to you and your family from Health and Care services?

There are still a few spaces available for this event, on Tuesday 28 January 2014. The event will be looking at shaping services across Southwark and Lambeth around what is most important for patients and their families. Your comments and contributions are needed to help make this happen. You can book a space directly or by contacting the CCG.

20140107 outcomes engagement flyer

Patient Leadership training – Feb 2014 – Poster

Urgent Access to Primary Care – Flyer – Feb 2014

Many thanks,

Daniel Blagdon

Membership, Engagement and Communications

NHS Southwark Clinical Commissioning Group

Postal Address: 1st Floor, Hub 5, PO Box 64529 London SE1P 5LX

Base: 160 Tooley St London SE1 2QH

Email: souccg.southwark-ccg@nhs.net

Telephone: 020 7525 7888

Media: 020 3049 3333

Out of Hours Media07876 448 602


Nick Clegg Mental health speech – response from Rethink Mental Illness

In response to a speech by the Deputy Prime Minister on improving mental health care, Paul Jenkins, CEO of the charity Rethink Mental Illness said:

“I welcome the fact that The Deputy Prime Minister is bringing attention to these important issues and he clearly has a personal commitment to improving the lives of people with mental illness. However, warm words will only get us so far. The reality is that NHS spending on mental health has been cut by 2% over the last two years, while demand is increasing. If Mr Clegg really wants to bring mental health care into line with physical health, as the Government has already committed, it’s never going to happen while budgets are being cut.

“The ‘mental health action plan’ is a positive step forward, and identifies a lot of areas that need to be improved. The problem is that it’s too vague and does not make any solid commitments or give time-frames for action.

“For example, everyone agrees that we need to introduce maximum waiting times for mental health but we still haven’t been given any commitments on when this will come into force. In the mean time our supporters are having to wait months or even years for life-saving treatment. This would never been seen as acceptable for cancer patients.”#

Via https://www.rethink.org/media-centre/2014/01/nick-clegg-mental-health-speech-response-from-rethink-mental-illness


Will you ask the NHS to value mental health?

We’re a member of the We Need To Talk coalition, a group of charities, professional organisations, Royal Colleges and service providers who believe in the effectiveness of psychological therapies.Today we published We still need to talk, a report which tells us that a third of people with the most severe mental illness are not offered talking therapy by the NHS. Yet evidence shows that when people do get help, it improves their health and helps make recovery possible – it can also help prevent people from developing psychosis in the first place.

Take action now – tell the NHS how important our mental health is

One in five people with severe mental illness are waiting more than a year to get psychological therapies. We would rightly never accept this state of affairs for people with physical health problems – it should be no different for people with mental illness.

We want the NHS to offer a full range of evidence-based psychological therapies to anyone who needs it within 28 days of anyone requesting a referral.

Our brilliant colleagues at Mind are putting pressure on MPs and Government Ministers. But David Nicholson, the Chief Executive of the NHS, also has a crucial role to play in making this happen. The NHS has already agreed to introduce waiting times but we’re really worried it isn’t happening quickly enough. If we collectively act we have a much greater chance of making this change happen.

Will you ask David Nicholson to lead the way so that people with severe mental illness have access to the help they need, when they need it? By taking this action you are making it clear that our mental health is important to the NHS.

Thank you so much for your support.

Best wishes,

Charlotte Wetton, Senior Campaigns Officer.


Become a community researcher

Volunteers are needed to help evaluate the Southwark and Lambeth Integrated Care project, which focuses on coordinating people’s care across physical, mental and  social care needs so that they have a better experience of care, and are better supported to keep healthy and maintain their independence. The project is a partnership involving the NHS, the local councils and other agencies.
As part of the project evaluation, people who have been treated through the programme will be interviewed to find out their views and experiences of the approach.
Volunteer interviewers
The research team from Birmingham University carrying out the evaluation is looking for volunteers to help conduct the interviews.  The opportunity is open to people who have experience of using health and social care services in Lambeth or Southwark and are either:
  • aged over 60
  • living with a long-term health condition.

If you don’t qualify for this particular opportunity, why not consider becoming a Healthwatch Lambeth Ambassador.

The co-researcher role
As well as carrying out interviews jointly with the researchers, the trained volunteers, known as co-researchers, will also help to work out what questions will be asked in the interviews, and to make sense of the findings.
Co-reasearchers are required to take part in a three day training programme, which is unpaid. However, they will be paid £10 per hour for the time spent interviewing and all travel costs will be paid too. Co-researchers would be expected to carry out four interviews each, lasting two hours each. Training is likely to start in January 2014 and will take place in Southwark or Lambeth.
As well as carrying out interviews, there will be further opportunities for co-researchers to contribute to the project if they wish to do so. This might include, for example, commenting on the research findings and working with the research team to produce a final report. These contributions will not be paid.
Find out more
Download the role description and the application form.  As there are only six places available, you are encouraged to submit your application as soon as possible.
You may also be interested in becoming a Healthwatch Lambeth Ambassador.

Emergency Access, Complex Care & Clinical neurosciences – SLaM mental health service user and carer advisory group – summary of discussions – October 2013

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   ThePsychological Medicine department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

PDF here: briefing – Oct 2013 – doc

With best wishes,

Alice

Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, A&E psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers.  We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements.  To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet:

Six people with experience of using services or being a family member/carer were present at the October meeting.  Also present were the Patient & Public Involvement Lead, the Clinical Governance Project officer, and the Service Manager for the CASCAID (HIV and mental health) team.  Apologies were received from 2 carer consultants and one staff member.

We heard that following our suggestion at the last meeting, Home Treatment Teams were now offering people the choice of completing satisfaction questionnaires on paper or on an electronic hand held device.

We discussed the proposals to change the structure of how patient experience is linked into the work about improving quality across the Trust.  We broadly agreed with the idea to develop one group at Trust level which is co-chaired by the Medical Director and a Service User Consultant.  We acknowledged that the detail needs to be agreed and that it was vital to have open and transparent discussions as new structures were developed.

We heard that the CASCAID team which provides services for people who are affected by HIV has undergone a 30% cut in funding. They are having to signpost more people to Improving Access to Psychological Therapy (IAPT) services in primary care. We discussed the stigma that remains around HIV as well as mental health highlighting the need to see the whole person.  We heard how the service had extended its opening hours in response to changing needs of service users. We are keen to see CASCAID resume the routine use of patient satisfaction questionnaires. We offered to help the service if they would like a service user/carer perspective in reviewing and/or improving services based on patient feedback.

We were pleased to hear that the innovative patient satisfaction questionnaire that group members had helped develop for A&E psychiatric liaison services was now aligned to the system and would soon be ready to pilot in Lewisham A&E.

A group member has re-visited the Triage wards with another service user consultant. Before the visits they reviewed patient satisfaction data and complaints data.  They will also review minutes of community meetings to identify themes that patients raise.   We were disappointed to hear that, overall, progress against the action plans has been slow. The quality of food has also now been raised as an issue.  The group member will be discussing the issues with the Pathway Lead, and feeding back to the Governance Executive Management Group. In light of their concerns, the advisory group agreed to focus on Triage Wards at their next meeting and request that ward managers attended, so that progress can be agreed.

We heard brief feedback from members about the work to develop an integrated health & social care assessment, the Southwark Peer Support project and the work being developed on mental health & policing.


SLaM Peer Support Development Worker roles for Integrated Psychological Therapies Team Posts now on NHS jobs

Hello everyone,

I thought I would email to let you know that these peer support development worker roles are now being advertised on NHS jobs.   Please circulate amongst your networks.   The closing date is 10th November.  Not long!

http://www.jobs.nhs.uk/cgi-bin/advsearch?vpd_code=334

With best wishes

Alice

Alice Glover
Patient & Public Involvement Lead
Mood Anxiety & Personality CAG and Psychological Medicine CAG


South London and Maudsley on film: humanity and humour

Looking at a newspaper story about the murder of drummer Lee Rigby earlier in the year, Lloyd, who has a diagnosis of paranoid schizophrenia, said that hearing about schizophrenics in the news made him feel worse. He worried that he didn’t know his own mind and wondered if he himself could turn into a murderer too, since that’s what he read in the papers. Dealing with the symptoms of psychosis can be difficult enough in itself. Having to deal with society’s perceptions that people with your diagnosis are violent and unpredictable adds another level of difficulty.

Earlier today, I attended an advance screening of Channel 4′s new series on the realities of modern mental health care at the South London and Maudsley (SLaM) mental health trust.  In the screening room in the basement of Channel 4′s headquarters in Horseferry Road, a select audience sat in red plush seats watching one of four programmes in the series on modern mental health care. The series is entitled Bedlam and the name choice has caused controversy. To an extent it can be argued that, when a respected NHS trust calls a television series after a medieval asylum, it dilutes the strength of the case against Thorpe Park’s “mental patient scary fun” horror maze Asylum. But what of the series itself?

The episode previewed profiled the work of Speedwell community mental health team (CMHT) in Deptford, south London, over the course of a year. The four-part series, which starts at 9pm this Thursday, also covers the Anxiety Disorders Residential Unit, Lambeth Triage (the front line for emergency cases) and the older adults unit (over 65s).

Without giving too much away, we followed patients Tamara, Lloyd and Rosemary, all of whom experience psychosis. We saw them trying to cope with periods of illness, voices, delusional beliefs about bed bugs and with children being taken into foster care.  We saw them using prescription drugs as well as speed and alcohol to help manage their troubling symptoms. We saw them at times chaotic and disturbed, and at other times funny and happy.

We saw social worker Jim Thurkle doing his best to hunt down and help patients, a third of whom refuse to engage with him. We saw Dr Tom Werner doing his best to confirm the stereotype of the psychiatrist in the bow tie. We saw the fine line between enabling someone to live the life they choose and intervening in the interests of their own health and safety.

Not once did we see someone who could be considered a danger to anyone else. Not once did any of the patients present as anywhere remotely near the stereotype of the paranoid schizophrenic mad axe murderer. What we saw was patients struggling to manage their lives in difficult circumstances, and the professionals who tried to help them.

It was particularly interesting to see the work of a CMHT  which, along with GPs, carry out the bulk of psychiatric care in this country. As the booklet handed out at the advance screening says:

“The lion’s share of SLaM’s work takes place in a community setting, looking after more than 35,000 people with mental health issues. SLaM treats 8,000 psychosis patients a year; 6,000 of whom are based and treated in the community. We touch on different treatments available and see intense and moving interaction with social workers and mental health teams.”

As Pete Beard, the producer of the episode, who answered questions after the screening, said:

“We wanted to reflect the realities of this challenging work, following the actual narratives of people walking a tightrope with their mental health as it happened and the teams who act as a safety net. I feel that these realities are rarely reflected accurately in the media and as a result it is important to demystify the work performed as community teams, especially taboo subjects such as being sectioned”.

It was profoundly moving to see someone taken away from their own home, against their will, and detained with no legal authority other than the personal opinions of a social worker and doctors. No police arrest, no court process, no judge, no jury. Just a simple form signed, and you have no choice about even the simplest things like what you eat, where you sleep or what shampoo you use to wash your hair. And, on a more intrusive level, you have no right to refuse medication.

This extended scene cannot help but make you reflect on the balance of power between the state and the individual, and on what society deems to be acceptable norms of behaviour. This is especially so when you’re dealing with someone you don’t really know, as can be the case when a mental health team is called out to consider sectioning someone. Britain has a proud tradition of eccentricity, but that is not tolerated if you are deemed to be mentally ill. Simply being a nuisance to others but in no way dangerous to yourself or others can, ultimately, mean three people decide on your behalf that your quality of life will be improved by a compulsory stay in a locked psychiatric ward.

The sectioning sequence made me think about the boundaries or free will and autonomy and to what extent people’s peculiarities are tolerated. I have been on the receiving end of such a process, and it changed my life irrevocably. As Dr Baggaley said, when he’s taken part in sectionings he does wonder whether this was what he trained for. Although he sees it as difficult, he does see it as necessary.

Dr Baggaley described the person in question as a “revolving door patient” who would face repeated hospitalisations, some under section (compulsion), for the rest of their life. And yet this is someone who will – under the current welfare benefits system – also face repeated Work Capability Assessments. It is hard to see the point of such assessments in this case particularly since, as Dr Sarah Wollaston MP wrote today, WCA’s are not geared towards helping people with mental health problems find and retain employment.

One of the things which struck me in this episode was the amount of humour. Despite their difficult circumstances and troubling symptoms, the patients followed could come across as affable, amenable and warm-hearted. Ripples of laughter would regularly rumble across the audience, and not just because viewers were looking for a little light relief in what was, after all, a serious topic. As with any other fly-on-the-wall documentary, the colourful charaters in this episode were full of humour. The seriousness of the subject matter made the flashes of levity even more welcome.

Overall, this preview episode was intimate, insightful and profound. It showed human beings in all our difficulties, complexities and ambiguities. It showed the realities of trying to combat the stigma around mental illness with humanity and humour. It showed that danger and fear are the least of the concerns of the CMHT.

On a final note, I will end with a criticism that was raised by audience members with personal experience of mental health services: namely that the episode was somewhat naive and unrealistic. Audience members had received far worse experiences of mental health care, or had been able to deliver a far worse service due to cutbacks. It was acknowledged by the film makers that Speedwell CMHT had a ring-fenced budget, so had not been under the same constraints and workload other CMHT’s they’d liaised with had.

It was also highlighted that a lot of the difficulties patients needed help with were practical, and that these needs were not being met. The patients were unable to deal with these matters themselves and therefore they were stuck in difficult circumstances. Examples were the bedbugs which did actually exist in Tamara’s flat. It was not a delusional belief (though its extent may have been) and dealing with that practical problem may have lessened her delusional symptoms. This and her use of amphetamines may also have been the way she managed the immense sorrow of losing her children. Lloyd appeared to be using alcohol to numb his pain.

With a series planned over two years and filmed over twelve months, much footage will have ended up on the cutting room floor. It’s a shame, however, that the close relationship between medical help and social support, and the parts played by talking therapies and thereapeutic activities, were overlooked completely in this preview episode.

Nor was the 9% reduction in inpatient beds in the past 2 years mentioned.  Nor were the terrible cuts to community mental health services mentioned.

On the other hand, as Madeliene Long, SLaM chair said:

“Despite it affecting so many people, mental illness is still poorly understood. The stigma and discrimination that people face can make their mental health even worse and can prevent them from seeking help. So it’s really important that we do everything we can to raise awareness, challenge stereotypes and promote the facts about mental health. I’m really pleased that we have been able to work with Channel 4 and The Garden Productions on such an ambitious project which sets out to do exactly that.”

As executive producer Amy Flanagan said,

“Many of these patients had lived long lives with no history of mental illness. It could happen to our parents, to us.”

And, if it does happen to us or someone we know, programmes such as these will mean it feels a little less alien and a little more a part of everyday life.

Via http://sectioneduk.wordpress.com via Bridget