Access to Health Services in Southwark – Survey

Hello Healthwatch Supporters


If you have a few minutes to spare please see below and do the survey. Thanks…..


Access to Health Services in Southwark – Survey

Southwark Council has developed a survey for residents to tell us your views on the range of health and social care services provided in the borough, particularly your experience of accessing GP surgeries and Accident & Emergency. The survey can be accessed online here

Access to health services in Southwark is varied and with increased pressure on these services it is important, now more than ever, to have services which truly deliver for our residents. The survey will support a review into Access to Health Services in Southwark being conducted by the Health, Adult Social Care, Communities and Citizenship Committee

The report will be completed in March 2014 after the sub-committee has heard evidence from commissioners, providers, citizens and other interested parties. Recommendations will be sent to hospitals, doctors and health and social care commissioners.

We would be grateful if you would take the survey and pass it on to your friends, family and networks. All responses to the survey will be anonymous and treated in the strictest of confidence.  If you would like more information please contact

Events highlighted by Msaada Volunteer

Dear colleagues and volunteers

A Msaada volunteer is promoting the following, (Please make BME Service Users aware of the ‘Do the Survey’):


Joseph Kiguwa

BME Volunteer Coordinator

0203 228 9827

Happy New Year!

 Survey on ethnic inequalities in mental health

The LankellyChase Foundation which tackles issues causing severe and multiple disadvantage, wants to hear the mental health service experiences of people from black and minority ethnic backgrounds, to inform its work. Do the survey by 31 January.

Call for organisations linked to marginalised groups

SpeakOut, a national network of community groups supporting the Care Quality Commissions inspection programme, is looking for new member organisations to ensure the needs of marginalised and disadvantaged groups are addressed in CQCs work. Closing date for applications: 31 January. Contact Lorna Burrow, tel: 01772 893 452,

Wednesday 22 January

London Connect Patient Forum

3rd Floor, 170 Tottenham Court Road, WIT 7HA, 1.30pm-3.30pm

Second forum meeting enabling patients, carers, the public and patient representatives the chance to contribute to the work of London Connect, which aims to improve the use of patient information. Book your place.

Time to Talk Day: Thursday 6 February

The Time to Change campaign tackling mental health discrimination is calling on people to make a pledge to have a conversation with someone on 6 February about mental health. The day aims to highlight the importance little things like a chat over a cup of tea can make in maintaining mental wellbeing. Take part.

Patients wanted to join NHS procurement project teams

NHS England London Region is looking for patients to help develop documents for buying GP, dentist, optician and pharmacy services, and evaluate potential service providers. Training is provided. Contact Selina Frater for details, email:



Health, Adult Social Care, Communities and Citizenship Scrutiny Sub-Committee – Survey


The Health Scrutiny Committee within Southwark council is keen to find out people’s experience of using health and social care services in Southwark. They would be very grateful if you would complete the brief survey (link also included below), which will be used to inform their report to the hospitals, doctors and health and social care commissioners.

Kind regards,

Membership, Engagement and Communications

NHS Southwark Clinical Commissioning Group

Postal Address: 1st Floor, Hub 5, PO Box 64529 London SE1P 5LX

Base: 160 Tooley St London SE1 2QH


Message from the Chair of Southwark LGBT Network

Dear Colleagues,

Southwark Lesbian, Gay, Bisexual and Trans Forum would like to invite you to join the Forum and Councillor Dixon-Fyle to discuss issues affecting Southwark’s lesbian, gay, bisexual and trans youth on Thursday 10th October 18:30-21:00 at Southwark Council Offices, Tooley Street. It would great to have CCG representation there, especially as you may be aware that LGBT youth mental health issues and the lack of support has been a recurrent issue at previous health meetings.

The meeting will be chaired by the Forum Chair, Dr Justin Varney, and we have invited two external organisations to give brief overviews of the issues affecting LGB&T youth to prompt the discussion. We have invited representatives from schools across Southwark to join us, as well as the Police, Councillors from across the Council and Clinical Commissioning Group.

As you may recall from the LGBT Network delegation to the Council Assembly, there is strong evidence of increased rates of bullying, discrimination and health inequalities affecting LGBT youth, with some research showing that:

  • Over half (56%) of LGB young people have deliberately harmed themselves.
  • Young people who identify as lesbian, gay or bisexual are twice as likely to have smoked than their heterosexual peers
  • More than 2 in 5 LGB pupils who experience homophobic bullying skip school because of it.
  • 1 in 4 trans young people experienced physical abuse at school
  • Several US large-scale youth health risk surveys have found that LGB youth were at least twice as likely as their peers to have conceived

There is no data on chlamydia diagnoses among LGB&T people aged 15-24. However, men who have sex with men are 11 times more likely to have chlamydia than their heterosexual peers

Forum meetings are public meetings which provide an opportunity to focus on how the public sector in Southwark can work towards addressing the needs of the Boroughs diverse lesbian, gay, bisexual and trans community. Previous meetings have focused on older people, health, crime and housing.

Best wishes


Dr Justin Varney

Chair, Southwark LGBT Network

Community mental health survey 2013

Read the results of our latest survey which looked at the experiences of people receiving community mental health services.

Eligibility and participation

  • Participants: over 13,000
  • Response rate: 29 per cent
  • Age range:18 years and older
  • Time period: July to September 2012
  • Eligibility: People who received care or treatment for a mental health condition, including services provided under the Care Programme Approach (CPA).
  • Exclusions: People who were only seen once for an assessment, current inpatients, and anyone primarily receiving treatment in specific areas such as drug and alcohol abuse, learning disability services and specialist forensic services.

Key Findings for England

People generally responded positively to questions asking about staff – including when answering questions about the health or social care worker that they had seen most recently and their care co-ordinator (or lead professional).

However, improvements can still be made in most other areas including information and involvement in decisions about:

  • medication.
  • care planning.
  • care reviews.
  • crisis care.
  • support with day to day living.

For more information read the national summary which describes the findings for England as a whole.

The results tables include comparisons with findings from the 2012 survey and identify statistically significant changes.

Results for NHS trusts

These results show how trusts performed on questions that could be scored in each area covered by the questionnaire.

The technique used to analyse these results allows us to identify which trusts we can confidently say performed ‘Better’, ‘Worse’ or ‘About the same’.

Find out how each trust scored in our A-Z list of community mental health services survey results by NHS trust.

For detailed information on how we scored the NHS trusts, please read the technical document below.

Benchmark reports

Each trust was also provided with a benchmark report on its scores in the survey. The reports benchmark the trust’s performance against all other trusts and identify areas for improvement.

The information in the benchmark reports provide more detail about the data contained on our NHS trust pages.

Download the individual benchmark reports for each trust from the NHS Surveys website.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

Healthwatch Southwark eNews – 9th July 2013

Guys9th August 2013, Edition 4                                   Healthwatch Southwark eNews

Welcome to our E-News, an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email

Healthwatch News

Calling for Healthwatch volunteers

We are recruiting Healthwatch volunteers to help carry out functions in promotion and engagement, research and intelligence, and representation. The volunteers will work with us to champion better health and social care services.

If you would like to become a volunteer please download the application forms here, or contact us for an application pack at: or call 020 7358 7005. The Application deadline has been extended to Friday 23 August, 5pm. Read more.

Signposting document

We have also produced a signposting document – an overview on how to find and access key health and social care services in Southwark.

Healthwatch Southwark update talk | Monday 30 September

Alvin Kinch, Healthwatch  Southwark’s Manager is going to speak at the 30 September Camberwell Community Council meeting in the evening. Alvin will be updating on what’s been happening since the Healthwatch launch on the 26th June in terms of shaping strategic priorities and other developments. Find out more.

Healthwatch Southwark stall at African Health Forum event | Friday 16 August

We will be having a stall at this event whose focus will be Understanding the health needs of and celebrating the health and wellbeing of young people from African communities. It’s running from 11.00 am – 3.00pm  at Cambridge House, 1 Addington Square, London SE5 0HF. To book a place download the booking form and email it to or call 020 8867 0339. I’ll be speaking at the event.

Local News

New university NHS alliance to improve healthcare in South London

A new Strategic Alliance that will share best practice in research and the education and training of students and health professionals has been agreed between King’s Health Partners and St George’s Healthcare NHS Trust Board and St George’s, University of London. Aims of the Strategic Alliance include delivering joint work programmes where synergies exist in research and service innovation. Read more.

Ready for action! Your new Lambeth and Southwark Diabetes UK Community Champions

The DMI and Diabetes UK have been working together to recruit black, Asian and minority ethnic volunteers in Lambeth and Southwark who have good connections with their local community. 15 Community Champions have been recruited and trained to learn about the risk factors, symptoms, myths and misconceptions about diabetes that are prevalent in some cultures. Read more.

Consultation on the future of Mental Health Day Opportunities in Southwark

Experts by Experience have been commissioned by Southwark Council to undertake a consultation on their proposals for the reconfiguration of Mental Health Day Services in Southwark. The Council’s lead member has approved the consultation approach and timetable. The decision will go to the Scrutiny Committee this Wednesday, 31 July. Read more. 11 focus groups are planned – find out dates here.

Supporting primary care to deliver excellent diabetes care

NHS Lambeth CCG, NHS Southwark CCG and the DMI are delighted by the fantastic engagement with this year’s reward scheme and want to thank the nearly 90 practices who have registered for the scheme.

The DMI will be looking at how best to support practices to implement their action plans. Read more.

Growing Out project run by London Wildlife Trust
This is a FREE 1 year training/work experience course for adults with mild learning disabilities who would like to learn more about wildlife gardening, food growing and practical conservation work. The project runs in Southwark (East Dulwich) every Monday and also places available on our North and East London groups. If anyone is interested then please ask them to get in touch with me Georgie Mavrakis for more information.

Tasting seasons – Let’s get cooking!
This healthy eating “Let’s get cooking” project of the Children Food trust is brand new. It runs on Thursdays throughout the Summer and costs just £1 per person. The aim of group is to get together vulnerable and non-vulnerable people; to get them socialising while cooking healthy meals and learning cooking tricks. Book your place at: or call 020 7021 4400

Lay assessors required for GSTT Local Clinical Excellence Awards assessment panel
The Guy’s and St Thomas’ NHS Foundation trust Local Clinical Excellence Awards assessment panel encompasses a balanced representation of consultants both NHS and academics, non clinical managers and lay members from a variety of backgrounds to ensures the system is fair, open and transparent. They are looking for lay members to participate in this process. Find out more.

National News

Patients recommend their care at Guy’s and St Thomas’

Inpatients who completed the Friends and Family Test questionnaire in June gave Guy’s and St Thomas’ an average score of 77. The Friends and Family Test is a new National initiative that asks patients whether they would recommend their care to friends and family. The results, published by NHS England nationally for the first time, will help patients compare the care offered by individual NHS trusts. Read more.

Opportunity to say something about well-being

Lambeth and Southwark’s joint public health team have commissioned the National Social Marketing Centre to carry out interviews around wellbeing with residents, who access services. Each resident, who takes part in a joint interview with a family member or friend, receives a £20 high street voucher. All interviews will take place by Friday 16 August. If interested email David Graham at or call  07764 195105.

Patient Rights in The NHS Constitution –  survey

The NHS Constitution Team at the DoH is exploring how they can have greater impact, with a specific focus on ensuring patients’ rights are met. The team are interested in the views of service users and their carers about which rights are most important to them and where they would want to go for assistance if they felt their rights weren’t met. Closing date for the survey is 16 August. Access the survey here

Jeremy Hunt launches national dementia scheme at St Thomas’ Hospital

Health Secretary Jeremy Hunt has launched a national scheme to improve the care of patients with dementia. The Older Person’s Unit at St Thomas’ has been hailed as an example for other trusts to follow. Read more.

Recent NICE published guidance:

Test to detect spread of breast cancer could help avoid further surgery. Read more.

New Quality Standard for Psoriasis. Read more

New Quality Standard for Attention deficit hyperactivity disorder (ADHD). Read more.

Local Events

Research Roadshow’s cardiovascular, asthma and allergy exhibition

Do you or a family member suffers from asthma or an allergy, or do you have an interest in these areas of medicine and health? If yes visit Research Roadshow’s stands where researchers from Guy’s and St Thomas Hospital will be showcasing research and demonstrations; at John Harvard Library Foyer on Borough high street Monday August 12,12pm- 2pm and Peckham Library foyer on Wednesday August 14, 12pm – 2pm. Move to events

SUITE (Service User Involvement in Training and Education) focus groups

SUITE are developing training to improve the quality of SLAM’s patient record keeping.
They would like to hear people’s experiences of their service users in regard to the records that have been written by professionals about them during consultations and whether they have later proved to be helpful or unhelpful when read by themselves or others. Tuesday 20 August 11.30 – 1.30 at the Bethlem Royal Hospital Community Centre Wednesday 21 August -10.00.  Find out more.

Participation Day | Wednesday 21  August 10-3pm

A free fun activity day for adults with a learning disability. Try new sports, find out about what activities are going on in your community and have fun! Venue: Southwark Park, contact: Charmaine Binns 020 8655 7733. Book today.

Disability Living Allowance workshop | Tuesday 10 September, 9.30am-1pm

The Next DLA workshop is being held at Cambridge House. Book into the next DLA workshop by emailing or calling the DLA. DLA family workers will be there to support you to complete the DLA claim form.

Study Title: Social Inclusion and People Living with Schizophrenia

We are approaching your organisation to seek your help with a new study/online questionnaire aimed at people who are living with schizophrenia. You can find the link to the study’s questionnaire further down this email.We would be very grateful if you would post details about the study on your website, or circulate information about it to any of your members who might be interested in participating.
More details about this 2013 study

This survey is for people living with schizophrenia.

The study is part of a range of activities that the Swiss pharmaceutical company, F. Hoffmann-La Roche, is undertaking with patient organisations. The study DOES NOT look at treatment or the effects of treatment for schizophrenia, but instead aims to identify some of the challenges faced by people who are affected by schizophrenia—particularly the challenge of being ‘socially included’ in society. The intention is to find out how healthcare policy can improve, and present this information to policymakers.

The study is using a new definition of the term SOCIALLY INCLUDED (see foot of this email).

Who is managing this survey?
PatientView is managing this survey on behalf of Roche. PatientView is a UK research organisation that works closely with patient groups, and publicises the patient movement.

Everyone who takes part in this survey will be completely ANONYMOUS, and no IP addresses will be collected by the survey managers.

However, anyone who takes part and wishes to OBTAIN THE RESULTS OF THE SURVEY can leave an email address at the end of the survey questionnaire.

The survey will close on Monday August 19th 2013.

Link to online questionnaire: ‘Social Inclusion and People Living with Schizophrenia’


Thank you for your interest. If you have any further questions about this survey, please contact …

Dr Alexandra Wyke
CEO, PatientView
Tel: +44-(0)1547-520-965

The study is using a new definition of the term SOCIAL INCLUSION, created in February 2013 after consultation with 30 patient groups:
“All individuals receiving the support they need to participate in their community (to the degree they themselves choose), and to share in the civil, economic and political rights of that community.”

#RT via Martin