Service User Advisory Groups – Meetings held in October 2013

The departments that manage the services at South London & Maudsley NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.

The Mood, Anxiety & Personality (MAP) Clinical Academic Group – is an organisational structure which manages services for mood, anxiety & personality disorder across the South London & Maudsley NHS Foundation Trust (SLaM). Most advisory group members have experience of using mental health services or of being a family member/carer of someone who does. Other members include senior managers. They meet every month and their aim is to keep the views of service users at the heart of all service developments and improvements. To make sure that people know what is being discussed in their meetings the group produces a brief summary of their discussions.

Matthew has done a video of the summary of the MAP CAG Service User Advisory group – October meeting:

He has also done an audio of summary of this meeting:

The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, A&E psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers. They work with the senior managers to keep the views of service users and carers at the heart of all service developments and improvements. To make sure that people know what is being discussed the group produces a brief summary of their discussion.

Matthew has done a video of the summary of the Psychological Medicine CAG Service User Advisory Group – October Meeting:

He has also down an audio of the summary of this meeting:


Psychological Medicine CAG – Service User and Advisory Group – September 2013

The following is a slideshow and audio of the summary of the South London and Maudsley NHS Psychological Medicine CAG – Service User and Carer Advisory Group – meeting held in September.

Thank you Matthew.


Psychological medicine service user and carer advisory group – summary of discussions September meeting

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments. The Psychological Medicine department advisory group produces a brief summary of their discussions.

An audio, by Matthew McKenzie, of the summary of discussions from the meeting of the Psychological Medicine CAG Service User and Carer Advisory Group for South London and Maudsley NHS – September 2013.


Psychological medicine service user and carer advisory group summary of discussions July meeting

We are reposting this as it disappeared, we think due to the recent WordPress blip.

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Psychological Medicine department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

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The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, A&E psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers.  We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements.  To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet:

Six people with experience of using services or being a family member/carer were present at the June meeting. Also present were the Patient & Public Involvement Lead, the Local Security Management Specialist and the Corporate Clinical Audit Project Officer. Apologies were received from two staff members.

  • We heard about how the experience of informal patients had been checked. The findings were that most patients who wanted to leave the ward were able to, and most people who refused a treatment offered had their preferences respected. However, people were not routinely being given information about their rights as an informal patient. We were interested to find out more about how the threat of sectioning can be used to gain compliance in the ward for informal patients and were heartened that this had been identified as an issue for further work. Members of the group are interested to be involved in further work on this.

At our request, the local security management specialist came to the meeting and told us about the mental health and policing liaison structures and some key recommendations from the Independent Commission on Mental Health & Policing by Lord Victor Adebowale. As a result of discussions, we have asked to be informed about the level of service user involvement in training for police, and we will be offered an opportunity to attend the Trustwide Police Liaison Committee to bring themes from service users. We will seek feedback from service users via linkworkers, peer supporters, the service user blog and develop a more formal audit.

The group welcomed the draft satisfaction questionnaire for psychiatric liaison services at A&E. Members of the group have worked with staff on this and the result is a one side of A4, user friendly template. Further work needs to be done to finalise the innovative design on the template.

We heard that 2 members of the group had presented their findings about the Mother and Baby Unit (MBU) at a senior management meeting – on the whole they found the MBU to be a positive and therapeutic environment. Issues identified included staff shortages, lack of activities and some environmental issues. The group members have been invited back to the unit later in the year.

At a workshop on the mental health element of the A&E service at St.Thomas’ Hospital, service user consultants suggested Mental Health First Aid Training for all A&E staff as well as a quiet space in the waiting area for adults with autism.

A carers representative has been involved in delivering training to staff and giving a carers perspective to the mental health act team. Another carers representative is now  on the Members council. A new SLaM Family and Carers handbook has been printed.

Group members fed back about the recent SLaM peer support event which had been extremely well attended and will be the starting point for an ongoing network.

Best wishes,

Alice

Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG

email:  alice.glover@slam.nhs.uk tel: 020 3228 0959

113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ


Service user and carer advisory group – March Update (Psychological Medicine Clinical Academic Group)

Hello everyone,

The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, a&e psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers. We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements. To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet (attached).   Please feel free to circulate it to people who may have an interest.  We also welcome feedback and comments.

(After circulating the last briefing, we had some feedback about how police work with people with mental health problems –and I will be asking our service director who chairs the police liaison committee what is the best way of raising concerns.)

1) Six service user/carer consultants were present at the March meeting. Also present were the Patient & Public Involvement Lead, 1 ward manager, 1 clinical charge nurse, and the engagement officer from the Lewisham Clinical Commissioning Group. Apologies were received from 3 service user consultants and 4 staff members.

2.) We focussed discussions on the Triage wards where people have a short (up to 7 days) stay for an intensive assessment. 50% of people are discharged home with support from the home treatment service or community mental health teams, and other people are transferred to another ward if they need a longer stay.

3). A member of the group was interested in data around readmissions to triage wards. We heard that this data is collected and service managers and commissioners were very interested in readmissions and how to prevent them.

4). We heard about systems for gaining patient feedback – via Linkworkers (people with experience of using mental health services who attend the ward for a couple of hours a week), via patient satisfaction questionnaires and via advocacy services. We noted that there was no longer a regular linkworker on the Lewisham Triage ward and suggested that this needed to be addressed.

5) We were pleased to hear about work on Croydon Triage ward to increase the number of patients being given a copy of their treatment plan. This work stemmed from feedback from the patient satisfaction survey.

6). The 2 members of the group who will be attending the May governance meeting to discuss patient experience on the ward will be attending the 3 triage wards during April to talk to service users and staff. They will also look at feedback from the patient satisfaction questionnaires.

7). Our carers representative told us about a report called “More than 1 person on the Journey” which outlines the needs of carers of people with learning disabilities.

8). We heard about the plans to develop a network of carers representatives. Our carers representatives have met with the Trustwide patient and public involvement team and the plans are being discussed at the Trustwide Family and Carers Strategy Meeting.

9) 3 group members attended the Lambeth Mental Health Event on March 8th. They fed back that whilst it felt ‘difficult to be heard’ at times, it provided a good opportunity for networking.

10). A group member, who had attended the Lewisham Joint Consultation Partnership Board, noted the need to increase service user involvement from Lewisham residents, both within Lewisham and at Trust level. We heard about a new voluntary sector service in Lewisham which will provide support and signposting to prepare people for discharge to primary care.

pdf here: briefing – March 2013 – doc

Best wishes,

Alice

Alice Glover
Patient & Public Involvement Lead
Mood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ


psychological medicine cag service user & carer advisory group briefing

Hello Everyone,

here is an overview of what the SLaM psychological medicine clinical academic group service user & carer advisory group discussed at its february meeting:   Please distribute the attachment as appropriate.

1. Five service user/carer consultants were present at the February meeting. Also present were the Patient & Public Involvement Lead, the Equalities Manager from SLaM, Coordinator from ‘Four in Ten’ and a Clinical Service Lead from SLaM. 2 service user consultants and 4 staff members sent apologies.

2. We agreed that 2 members of our group would go to the governance executive meeting in May. This is a management group which oversees the quality of services. The meeting will focus on patient experience in the Triage wards. We will make sure that we take the views and experiences of people who have used Triage wards to the meeting.

3. We heard that the carers group at the Lishman Unit was continuing. A member of our group has continued to support the group and funding is being sought so that she can be a more regular contributor. The Lishman Unit has also been using the data from the satisfaction surveys to identify areas where they can improve. Activities on the ward have been highlighted as an area to work on.

4. The equalities manager outlined how SLaM needs to consider how provision of services and changes to them may impact differently on both service users and staff in relation to the following ‘protected’ characteristics: Age, gender, sexual orientation, transgender, disability, ethnicity, pregnancy, marital status and religion/belief. We were invited to read and comment on the recent report about progress in this area. We will also be informed of the forthcoming process to set equality objectives for the year.

5. We met Peter, the project co-ordinator of Four in Ten which is a service user group for lesbian, gay, bisexual & transgender (LGBT) SLaM service users. We hope that membersof Four in Ten will be able to feedback their concerns about psychological medicine CAG services to our group for consideration. We will make sure that the group receives this briefing sheet.

6. We heard about the progress of the Southwark Peer Support Project.

7. We heard about the Lewisham Carers working group, where again, patient confidentiality and what can be shared with family and carers was raised as a problematic issue. A suggestion was made about having an advance directive identifying what the service user was happy for the carer to be informed about. There has been positive feedback about the carers’ information pack that is being developed by advisory group members.

8. We heard about a stakeholder meeting in Lewisham run by the clinical commissioning group. An advisory group member had attended and highlighted mental health service user concerns around crisis care and the apparent trend of discharging people back to primary care. 3 members of the group have agreed to attend a similar meeting in Lambeth.

9. A group member raised concerns about the systems in place to ensure good practice by the police when dealing with mental health service users.

As ever, the group is interested to hear the views and feedback of people who use SLaM  emergency access services (such as home treatment services, a&e psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury).

pdf version here: psych med advisory group briefing – february 2013

With Best wishes,

Alice

Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG

email:  alice.glover@slam.nhs.uk tel: 020 3228 0959

113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ


what the SLaM psychological medicine service user and carer advisory group were discussing in January …..

January 2013 Briefing: Service User & Carer Advisory Group
For emergency access services, complex care and clinical neurosciences –
In the Psychological Medicine Clinical Academic Group

Views and comments from SLaM service users and carers on any of the above issues, as well as feedback on how you would like the Psychological Medicine Service User & Carer Advisory Group to develop its strategic work with SLaM, are welcome. Please contact Alice Glover, Patient & Public Involvement Lead on 0203 228 0959 or email alice.glover@slam.nhs.uk

The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, a&e psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury).

Advisory group members have experience of services either as service users or family members/carers. We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements.

To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet.

briefing – January 2013