Date: 09 Apr 2014 – 17:00 to 19:00
Location: 336 Brixton Road, London SW9 7AA
This workshop, hosted by Healthwatch Lambeth and Healthwatch Southwark, provides an opportunity to hear about the hospital’s plans to develop a Trust-wide approach to patient and public engagement. This is a chance to give your views on how the Trust can ensure a common approach to involving people across all of its services. The workshop will look in particular at:
– How patients and the public can be involved in shaping the Trust’s workforce through recruitment and training
– Reaching young people, carers, and seldom heard people including individuals from black, Asian and minority ethnic communities, refugees and asylum seekers, and those with English as an additional language
– Maximising involvement in Trust membership
– The role patients, carers and the public can take in designing and assessing the Trust’s services.
Please book online or call them to confirm your attendance, tel: 020 7274 8522. Please let them know if you have any access requirements.
I hope this finds you well and that you have been able to enjoy some of the recent sunshine. We wanted to remind you about our next patient and public engagement event and invite you to join us and contribute to the discussions.
Talking about Talking Therapies
Following a review in 2013 it was found that there was not equal access to talking therapies for all Southwark residents. As a result the CCG are in the process of evolving a service specification for future talking therapies in Southwark and are seeking the views of local residents to inform its development. Further background details about why we are doing this and what patients have previously told us can be found on the Get Involved pages of the CCG website page.
To explore this with local people we are having an engagement event on 8 April to discuss the options. You can book for the engagement event online directly (or by contacting 020 7525 7888) and the full details can be seen on the flyer which is also attached here: Talking therapy event flyer April 2014.
If you are unable to attend this event but still want to contribute you can complete the online survey as well. You do not have to have used talking therapies in Southwark to be involved, we want to hear from local people to inform how future services can best meet the needs of as many people in Southwark as possible.
We would be very grateful if you could share this information, including the link to the online survey (https://www.surveymonkey.com/s/talkingtherapy), as widely as possible to enable as many different people to contribute as we can.
Membership, Engagement and Communications
NHS Southwark Clinical Commissioning Group
Postal Address: 1st Floor, Hub 5, PO Box 64529 London SE1P 5LX
Base: 160 Tooley St London SE1 2QH
Telephone: 020 7525 7888
Media: 020 3049 3333
Out of Hours Media: 07876 448 602
Review & Proposals for changes to The Patient and Public Involvement (PPI) Trust-Wide Internal Structure & The Involvement RegisterPosted: October 1, 2013
Review & Proposals for changes to:
The Patient and Public Involvement (PPI) Trust-Wide Internal Structure
The Involvement Register
Summary of Key Changes:
South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement Structures. We want to hear your views on them.
The key proposed changes are:
- The introduction of a new Patient Experience Group with responsibility for overseeing and co-ordinating all PPI (public and patient involvement) activity in the Trust. Trust Wide Involvement Group (TWIG) – Operations and the Trust Wide Involvement Group (TWIG) will be absorbed in to this group. Local CAG Service User Advisory Groups (SUAGs) activity will not be affected by these changes although the development for the new PEG governance should improve Trust wide effectiveness of the CAG’s SUAGs.
- Improvements to the Involvement Register to make it more efficient and to open up opportunities to more people. The key changes are:
- A tightening of the criteria relating to people who are suitable to join the IR
- Clearer definitions on what activities will attract payment via the IR
- Individuals will be allowed to work up to 30 hours a month limit via the Involvement Register. This will not affect most IR members.
- Introduction of two payment rates – £10 an hour for most activities and £15 an hour for more complex work such as chairing meetings.
- To review members every 2 years to assess support and developmental needs.
- Every 2 years review the membership of internal service user and carer meetings. For example, the tenure of Chair or Co-Chair should be assessed every 2 years.
- Strengthening of the support and supervision provided to people on the involvement register
- Developing the availability of training and our links with the recovery college
- Increased signposting to other opportunities such as volunteering and employment opportunities.
- PPI initiative to enable staff across the trust to understand and utilise the re-development of Real Reward and Recognition policy.
These recommendations are first and foremost as a direct result of The Francis Report (2013). However, these recommendations are influenced from a number of engagement/ consultation focus groups with service users, carers, and staff over a considerable period of time, which includes informal discussions and anecdotal evidence from all parties. In principle, the recommendations have been agreed by the Trust Executive following an engagement process
For more detail, please read the full Public and Patient Involvement document. This can be accessed on the SLAM website and the TWIG Ops Blog.
We would now like to hear your feedback. You can do this in the following ways:
– Attend our feedback event on Thursday 14th November, Ortus Centre, 10-12 followed by lunch. Book your place by contacting Mariana Bakewell (Tel: 020 3228 1667/ PPITeam@Slam.nhs.uk)
– Send your written comments to Dr Ray Johannsen-Chapman (Strategic Lead for PPI),
– Talk to one of the PPI Leads – contact details are below.
The dead line for feedback is Friday 22nd November.
Full document here as PDF: ThePPIIRReview-1
Above summary here as a PDF: SummaryPPI&IRReview-1
We are reposting this as it disappeared, we think due to the recent WordPress blip.
The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments. The Psychological Medicine department advisory group produces a brief summary of their discussions. The purpose is to let interested people know what is being discussed. Please circulate as appropriate.
The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, A&E psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers. We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements. To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet:
Six people with experience of using services or being a family member/carer were present at the June meeting. Also present were the Patient & Public Involvement Lead, the Local Security Management Specialist and the Corporate Clinical Audit Project Officer. Apologies were received from two staff members.
- We heard about how the experience of informal patients had been checked. The findings were that most patients who wanted to leave the ward were able to, and most people who refused a treatment offered had their preferences respected. However, people were not routinely being given information about their rights as an informal patient. We were interested to find out more about how the threat of sectioning can be used to gain compliance in the ward for informal patients and were heartened that this had been identified as an issue for further work. Members of the group are interested to be involved in further work on this.
At our request, the local security management specialist came to the meeting and told us about the mental health and policing liaison structures and some key recommendations from the Independent Commission on Mental Health & Policing by Lord Victor Adebowale. As a result of discussions, we have asked to be informed about the level of service user involvement in training for police, and we will be offered an opportunity to attend the Trustwide Police Liaison Committee to bring themes from service users. We will seek feedback from service users via linkworkers, peer supporters, the service user blog and develop a more formal audit.
The group welcomed the draft satisfaction questionnaire for psychiatric liaison services at A&E. Members of the group have worked with staff on this and the result is a one side of A4, user friendly template. Further work needs to be done to finalise the innovative design on the template.
We heard that 2 members of the group had presented their findings about the Mother and Baby Unit (MBU) at a senior management meeting – on the whole they found the MBU to be a positive and therapeutic environment. Issues identified included staff shortages, lack of activities and some environmental issues. The group members have been invited back to the unit later in the year.
At a workshop on the mental health element of the A&E service at St.Thomas’ Hospital, service user consultants suggested Mental Health First Aid Training for all A&E staff as well as a quiet space in the waiting area for adults with autism.
A carers representative has been involved in delivering training to staff and giving a carers perspective to the mental health act team. Another carers representative is now on the Members council. A new SLaM Family and Carers handbook has been printed.
Group members fed back about the recent SLaM peer support event which had been extremely well attended and will be the starting point for an ongoing network.
Patient & Public Involvement Lead – Mood Anxiety & Personality CAG and Psychological Medicine CAG
email: email@example.com tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ