Future of our social media: August update

Dear all,

Last month we told you about SLaM’s plan’s to pull funding from our social media on 30th September here: https://slamtwigops.wordpress.com/2014/07/07/funding-will-cease-for-our-social-media-in-less-than-3-months/

Thank you to all of you who wrote in to SLaM, asking for a reconsideration.

Later last month we updated you on the new date of 8th September here: https://slamtwigops.wordpress.com/2014/07/25/update-re-the-future-of-our-social-media/

We were called to a meeting earlier this week, at 2 days notice, which two of our team were able to make. The notes of that meeting are here: Notes of Meeting to discuss SLaM Blog. You’ll note that there was no dialogue: it was simply a meeting for SLaM to tell us of their latest decisions, lead by by the Trust Director for Patient and Public Involvement.

At that meeting, we were told of the latest plan: that there would be a cut of 50% in our funding from 8th September, which would stop altogether on 30th October. In addition we were asked to provide advice to the SLaM Comms team on setting up new, SLaM run platforms, within this new 50% funding level.

SLaM seem to fundamentally not “get” the reasons for the need for an independent service user and carer led voice, or to understand why so many of it’s current and former patients are fearful of engagement with Trust-led initiatives. We have done all we can to explain this, time and time again, and we’re incredibly sorry that we’ve not been heard, on your behalf.

Your social media team have been unable to find a way to continue our services in anything like their current forms until that date, with these cuts, so this is to let you know that the blog will stop taking postings on 8th September. Our Facebook and Twitter presence may continue until the end of October.

On a personal note, may I take this opportunity to say that for me it has been a very great pleasure to have worked with you over the last three and a half years, and to have been part of this growing community which we have helped to link up :-). I am incredibly sorry to see the blog and our other platforms go, and can’t see how new platforms, run by the Trust, can replace them, when so many people are so suspicious of their health provider, based on their own direct experience :-(.

With best wishes,


Blog Adminstrator

Guy’s and St Thomas’ Hospital patient engagement workshop

Date: 09 Apr 2014 – 17:00 to 19:00

Location: 336 Brixton Road, London SW9 7AA

This workshop, hosted by Healthwatch Lambeth and Healthwatch Southwark, provides an opportunity to hear about the hospital’s plans to develop a Trust-wide approach to patient and public engagement. This is a chance to give your views on how the Trust can ensure a common approach to involving people across all of its services. The workshop will look in particular at:

– How patients and the public can be involved in shaping the Trust’s workforce through recruitment and training

– Reaching young people, carers, and seldom heard people including individuals from black, Asian and minority ethnic communities, refugees and asylum seekers, and those with English as an additional language

– Maximising involvement in Trust membership

– The role patients, carers and the public can take in designing and assessing the Trust’s services.

Please book online or call them to confirm your attendance, tel: 020 7274 8522. Please let them know if you have any access requirements.

Via Matthew

Talking about Talking therapies event


I hope this finds you well and that you have been able to enjoy some of the recent sunshine. We wanted to remind you about our next patient and public engagement event and invite you to join us and contribute to the discussions.

Talking about Talking Therapies

Following a review in 2013 it was found that there was not equal access to talking therapies for all Southwark residents. As a result the CCG are in the process of evolving a service specification for future talking therapies in Southwark and are seeking the views of local residents to inform its development. Further background details about why we are doing this and what patients have previously told us can be found on the Get Involved pages of the CCG website page.

To explore this with local people we are having an engagement event on 8 April to discuss the options. You can book for the engagement event online directly (or by contacting 020 7525 7888) and the full details can be seen on the flyer which is also attached here: Talking therapy event flyer April 2014.

If you are unable to attend this event but still want to contribute you can complete the online survey as well. You do not have to have used talking therapies in Southwark to be involved, we want to hear from local people to inform how future services can best meet the needs of as many people in Southwark as possible.

We would be very grateful if you could share this information, including the link to the online survey (https://www.surveymonkey.com/s/talkingtherapy), as widely as possible to enable as many different people to contribute as we can.

Kind regards

Membership, Engagement and Communications

NHS Southwark Clinical Commissioning Group

Postal Address: 1st Floor, Hub 5, PO Box 64529 London SE1P 5LX

Base: 160 Tooley St London SE1 2QH

Email: souccg.southwark-ccg@nhs.net

Telephone: 020 7525 7888

Media: 020 3049 3333

Out of Hours Media07876 448 602

8th October 2013, Edition 7 Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email info@healthwatchsouthwark.co.uk


Healthwatch News

Healthwatch volunteer roles

As you know, we have been publicising our volunteer roles to get local people and users of services involved in shaping current and future services. On 25th September we held a Volunteer Information Day, where 7 people came along to find out more about Healthwatch and the volunteer roles. Each individual had a 1:1 informal talk about their interests, what they were looking for and how best we could support them to carry out their role.

The three volunteer roles include:

  • Community Engagement and Publicity – building awareness of Healthwatch, and engaging with groups and residents to get their experiences of services
  • Intelligence analysing – making sense of the information and data we are getting from different sources, to feed into our priorities and activities
  • Representation – representing and speaking on behalf of Healthwatch at meetings and committees.

The next step is to provide an Induction session for all our volunteers. This will include core skills to help them carry out their specific role before trailing their role, supported by HW Staff.

If you are still interested in becoming a volunteer in any of the above areas, please contact us on info@healthwatchsouthwark.co.uk or 020 7358 7005.

  • Again, if you have any recent experiences with health or social care services in Southwark, let us know! This helps us build our understanding on what is going on in our local services.
  • Look out for details of our Public Forum in November. More information soon!

Healthwatch Priorities

Look out for a special upcoming E-News which will focus on our recently chosen priorities that we will be working on over the next 12 months.

Local News


Southwark Older People’s Project

A support group for people over 50 in Southwark with a Learning Disability

Come along to:

–          Make friends

–          Share your skills and gain new ones

–          Take part in social events

–          Talk about things that you are interested and link in with Speaking UP, an advocacy group. We will meet one a week, in different places. For more information contact Tom McDonough on 079 20 29 28 18 or tom.mcdonough@keyring.org


Power Up project

A capacity building project run by Inclusion London and Transport for All for London’s disability sector – funded by London Councils (under priority 4 of the grants programme). The Power Up project is a capacity building project, delivering a quarterly programme of bespoke, 100% subsidised disability sector training, support and events. Book today


Join a fun, free bike ride near you

If you fancy getting out on your bike as Autumn draws in, why not join a free ride near you? British Cycling have chosen some great routes, found some scenic places to stop, and trained up some lovely Ride Leaders to guide and support you along the way. All you need to do is reserve your free place and bring your bike! See the routes and reserve your place

South London & Maudsley NHS FT advisory group report

The departments that manage the services at South London & Maudsley NHS FT have ‘advisory groups’ where service users and carers come advice on and discuss developments. The Psychological Medicine Clinical Academic Group (CAG) has produced a summary of their discussions. This Group includes emergency access services, complex care services and neurosciences service (brain injury). Read the report.


NHS England: Six-monthly patient safety incident data published.

NHS England has welcomed the publication of 6-monthly data (April 2012 – Sept 2012) on patient safety incidents. Acute hospitals, mental health services, community trusts, ambulance services and primary care organisations all report incidents in which any patient could have been harmed or has suffered any level of harm, to the National Reporting and Learning System (NRLS). Click on the respective Trusts to view their report – King’s, Guy’s and SLaM.

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement Structures

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement (PPI) Structures. They want to hear your views on them. Key proposals include: the introduction of a Patient Experience Group to oversee and co-ordinate all PPI activity in the Trust (The current TWIG group will be absorbed into this); and improvements to the Involvement Register. Read more information including a summary of the proposals.


Local new services…

·                  Creative Therapies Project – Councelling in Spanish and Portuguese for 14-25 yr olds

Understanding that the Latin American community has a significant presence in the area and considering the lack of services available to them, The Coplestone Centre have partnered up with Faces in Focus and LAWRS to offer one-to-one counselling in Spanish to young people. They are now receiving referrals. Read more

  • Age UK Home Care improvement service

How is your homecare package working for you? Is everything fine or do some things need to change? If you are over 55, live in Lewisham or Southwark, talk to us in confidence and help to improve homecare services. Age UK L&S have established a lay inspection scheme for home care, with a team of trained older volunteers who are visiting older people to discuss the homecare they receive. To request a visit call Cate on 020 7358 4076 or email cate.lyle@ageuklands.org.uk Read more Read more.

Get involved….

  • Non Executive Director                       

SELDOC Ltd provides out of hours and other primary care services in Lambeth, Southwark and Lewisham, they are looking for a new Non Executive Director. This is an opportunity to share your talents and expertise to make a positive difference to the lives of people in your community, and contribute to improving patient care. Closing date is Monday 14 October 2013. Apply today.

  • Seeking patients, carers and members of the public to join London’s Clinical Senate

Would you like to help improve health services at a London wide level?

The London Clinical Senate provides independent advice to organisations responsible for healthcare in London to improve quality of care and experience for patients. They are seeking people to join the Clinical Senate to ensure patients’ views and experiences inform and influence the advice which the Senate provides. Closing date 17th Oct., apply today:

Invitation to apply  Application form  Information

National News

An invitation and appeal for your organisation to tell us your views about London’s health care
I am writing on behalf of the People’s Inquiry into London’s NHS to invite your organisation to participate, and to share your views and concerns on the proposed and actual changes in health services in the capital. This is a genuine opportunity to share your views on a London-wide basis, and to help shape the report from the Inquiry, which will be published in the New Year. Register today.

2nd chance base at TOTTENHAM CHANCES

2nd Chance’s goal is to promote positive mental health awareness and positive attitudes with performance. They are holding an open mic night on the first 1st Friday of the month at Tottenham Chances 399 Tottenham High ROAD N 17 6QN 8 pm start. Comedians, musicians, poets – get there early to register, for information call: 07405464975.


CQC Listening Event | 22 October

The CQC will be inspecting University College London Hospital on 21-24 October 2013 and needs to hear from anyone who has recently used health and care services. There will also be a listening event for members of the public on: 22 October, 76 Portland Place, London, W1B 1NT, Tel: 020 7470 4884, 6.30-8.30pm. CQC welcomes anyone who has received health & Social Care services to come along and:

  • talk to CQC about their experiences.
  • share feedback on how improvements need to be made.
  • find out how the new inspections will be carried out.


NHS England: Transforming participation in health and care

NHS England has published guidance to support commissioners to improve individual and public participation and to better understand and respond to the needs of the communities they serve. It highlights a range of ways in which NHS commissioners can fulfil their statutory responsibilities and seize the opportunity to deliver personalised and responsive care to all.


Have you ever had an endoscopy, such as a colonoscopy or flexible sigmoidoscopy?

An endoscopy is a crucial means of detecting bowel cancer early, which greatly increases the chance of survival.  If the answer is yes, then the charity Bowel Cancer UK need your help.  Bowel Cancer UK want to hear about your experience of endoscopy services, whether it was good or bad. You can do so by filling out their 5 minute survey.



Recent NICE published guidance:

·                  Applications are now open for the NICE Fellows and Scholars programme, as it enters its fifth year. Read more.

·                  New guidance to help GPs easily diagnose serious bowel conditions. Read more.

Local Events

Children, Young People & Families Forum | Thursday 10 Oct

The main item will be on children and young people’s health and wellbeing, including a discussion with council officers on the new local Health & Wellbeing Strategy. This is an excellent opportunity for VCS groups to work with the council to meet local needs..

Also hear from VCS Reps on the latest local policy developments affecting children, young people and families and get a chance to influence council policy. Book a FREE place now!


The third Southwark and Lambeth Integrated Citizens’ Forum | Monday 21 October

The meeting will run from 6.30pm – 9.00pm at Cambridge House, 1 Addington Square, Camberwell, SE5 0HF. The Citizens’ Forum gives you a chance to hear about developments in health and social care, and to get involved in helping to design the new services. Everyone is welcome to come along. Book today.

Influence your local NHS in Southwark | Tuesday 22 October

Join this public event to tell NHS Southwark CCG how they can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. Read more and book  or call 020 7525 7888.


New free workshops at CoolTan Arts

CoolTan are starting a new series of 12 week creative workshops from 1st October onwards. Workshops are free and open to adults 18+ with experience of mental distress (self-defined). If you are interested in exploring your creative side, in a fun, friendly and relaxed environment. Read more.


SLAM Recovery College | Autumn & Winter Term

In July SLaM Recovery College ran a highly successful pilot scheme of eleven courses at the Ortus Learning Centre. They still have a lot to do before the college is launched next year but the next milestone in their development is this expanded programme of courses, running from mid-October through to mid-December. View the programe: SLaM Recovery College Autumn Winter 2013 Prospectus

Skills Training on Risk Management (Suicide Prevention) | Thurs 30 & Fri 31 January 2014

STORM utilises the most effective, evidence-based methods in skills development training – role-rehearsal and videotaped role-rehearsal with self-reflection and structured feedback. The skills learned through this method are specific to suicide prevention and are transferable to all practices. This is a 2 day course. To register send your details to: claudia.craig@southwark.gov.uk

Contact us

Contact the Healthwatch Southwark team:

Phone: 020 7358 7005

Email: info@healthwatchsouthwark.co.uk

Website: www.healthwatchsouthwark.co.uk

Psychological medicine service user and carer advisory group summary of discussions July meeting

We are reposting this as it disappeared, we think due to the recent WordPress blip.

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Psychological Medicine department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.


The Psychological Medicine Clinical Academic Group (CAG) runs services across the South London and Maudsley NHS Foundation Trust (SLaM). The services include emergency access services (such as home treatment services, A&E psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury). Advisory group members have experience of services either as service users or family members/carers.  We work with the senior managers to keep the views of service users & carers at the heart of all service developments and improvements.  To make sure that people know what we are discussing in our meetings, we have developed this short briefing sheet:

Six people with experience of using services or being a family member/carer were present at the June meeting. Also present were the Patient & Public Involvement Lead, the Local Security Management Specialist and the Corporate Clinical Audit Project Officer. Apologies were received from two staff members.

  • We heard about how the experience of informal patients had been checked. The findings were that most patients who wanted to leave the ward were able to, and most people who refused a treatment offered had their preferences respected. However, people were not routinely being given information about their rights as an informal patient. We were interested to find out more about how the threat of sectioning can be used to gain compliance in the ward for informal patients and were heartened that this had been identified as an issue for further work. Members of the group are interested to be involved in further work on this.

At our request, the local security management specialist came to the meeting and told us about the mental health and policing liaison structures and some key recommendations from the Independent Commission on Mental Health & Policing by Lord Victor Adebowale. As a result of discussions, we have asked to be informed about the level of service user involvement in training for police, and we will be offered an opportunity to attend the Trustwide Police Liaison Committee to bring themes from service users. We will seek feedback from service users via linkworkers, peer supporters, the service user blog and develop a more formal audit.

The group welcomed the draft satisfaction questionnaire for psychiatric liaison services at A&E. Members of the group have worked with staff on this and the result is a one side of A4, user friendly template. Further work needs to be done to finalise the innovative design on the template.

We heard that 2 members of the group had presented their findings about the Mother and Baby Unit (MBU) at a senior management meeting – on the whole they found the MBU to be a positive and therapeutic environment. Issues identified included staff shortages, lack of activities and some environmental issues. The group members have been invited back to the unit later in the year.

At a workshop on the mental health element of the A&E service at St.Thomas’ Hospital, service user consultants suggested Mental Health First Aid Training for all A&E staff as well as a quiet space in the waiting area for adults with autism.

A carers representative has been involved in delivering training to staff and giving a carers perspective to the mental health act team. Another carers representative is now  on the Members council. A new SLaM Family and Carers handbook has been printed.

Group members fed back about the recent SLaM peer support event which had been extremely well attended and will be the starting point for an ongoing network.

Best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG

email:  alice.glover@slam.nhs.uk tel: 020 3228 0959

113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ