Sales & Marketing Administrator

Maudsley Learning ( is a new social enterprise with the vision to support and provide world class and accessible learning in mental health and wellbeing.

We launched in June 2013 with the opening of the ORTUS, a stunning new learning and event centre based conveniently in Camberwell, South London and which is adjacent to the Institute of Psychiatry, Maudsley Hospital and King’s College London.

In addition to our amazing venue we will launch our digital space, ORTUS online, in early 2014. ORTUS online will spread the learning opportunities beyond Camberwell and support our global aspiration to make learning accessible for all. It will be a focus for learning, using new and innovative methods of delivery to support the face-to-face learning activities at the ORTUS.

As well as supporting other groups and organisations with their own learning, Maudsley Learning will be developing its own events and content delivered face-to-face at the ORTUS and virtually through ORTUS online. These could be anything from short courses to e-learning modules to community-focused events and accredited conferences.

Working collaboratively with our clinical and academic partners at South London and Maudsley NHS Foundation Trust (SLaM), Kings College London (KCL) and the Institute of Psychiatry (IoP), Maudsley Learning will create innovative, forward thinking, relevant and informative learning events for a broad audience. Our audience includes those from clinical and corporate environments as well as service users, patients and carers, young people, students, the police, the judiciary, charities etc.

Maudsley Learning is a subsidiary of the Maudsley Charity ( which is a charity that aims to support innovation and improvement in mental health care. This includes promoting public awareness and the understanding of mental health issues.

Role Summary

We are therefore recruiting for the role of Sales & Marketing Administrator to:

  1. Support the Sales & Marketing Manager in marketing activities and the Sales Executive in sales administration
  2. Help manage a Key Account that is important to our continued success
  3. Consistently uphold and deliver the best possible sales and after-sales experience to our clients

Job Description

  • Work closely with the Sales Executive to administer a large volume of venue hire bookings: including calendar management, following up on catering orders, liaising with clients to capture all required event details right up until handover to the Services team
  • Input all event and client data accurately into our event management software and respond to enquiries, emails and calls in a professional and timely fashion
  • Work closely with the Sales Executive and Services team to ensure all required event detail, such as AV and catering requirements are captured thoroughly to ensure smooth delivery on the day
  • Input daily event details to be displayed on our digital screens located throughout the venue
  • Assist with the invoicing of clients
  • Assist with research and data building for the Sales & Marketing Manager and Sales Executive to utilise in sales and marketing campaigns
  • Assist the Sales & Marketing Manager with a variety of marketing related activities as and when required
  • Deputise for the Sales Executive in their absence

Person Specification

  • IT & Tech focused, particularly in regards to CRM and venue booking systems (training will be provided but the ability to learn fast and be comfortable with software is an absolute must – if you don’t consider yourself as naturally gifted with software then please don’t apply)
  • Excellent communication skills – written and verbally
  • A team worker who has experience of working within a multi disciplined team in the achievement of a common goal
  • A focused individual with a keen attention to detail and willingness to take responsibility for work
  • Track record of working flexibly within a team and with the ability to maintain focus in a busy and demanding work environment
  • Account management and venue sales experience desired
  • Comfortable emailing, calling and meeting with people
  • An interest in mental health and a believer in our vision

Apply via!

Via Matthew


Have your say about the future of the Maudsley Site, help contribute to the Estates Strategy

Have your say about the future of the Maudsley Site; help contribute to the Estates Strategy

  • We need your help, opinions and views on how best to provide the buildings, spaces and community interaction needed to support services for the decades to come.
  • We appreciate many of our buildings, their location and the way they look and function may not match the needs of patients and staff.
  • We need a patient, staff and community led Estates Strategy and would like you to help make this happen.

Come and have your say on the future of the Maudsley site

Tuesday 15th October  12.00 – 17.00, Adamson 1 & 2, Maudsley Learning Centre.

Contact: or for information

Mood, Anxiety and Personality Services – SLaM mental health service user and carer advisory group – summary of discussions – August 2013

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments. The Mood, Anxiety & Personality (MAP) department advisory group produces a brief summary of their discussions. The purpose is to let interested people know what is being discussed.

An audio of the summary of the discussions from the meeting of the MAP CAG Service User and Carer Advisory Group for South London and Maudsley NHS by Matthew McKenzie – August 2013

Healthwatch enewsletter – 2nd September 2013

2nd September 2013, Edition 5                  Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email

Healthwatch News

Work with us – become volunteers and supporters
We are keen to hear your views and get you on board to work with us. Volunteers will help carry out functions in promotion and engagement, research and intelligence and representation and work with us to champion better health and social care services. Supporters will receive our e-news where we will share our activities, updates and local health and care news.
To become a volunteer please download the application form here, or for an application pack email: or call 020 7358 7005. You can also apply online here.

Thankyou once again to all of you who contributed to the launch event in June. We are on our way to setting our priorities so look out for this information, we will share it with you shortly.

Helpful Signposting Document
We have produced a signposting document which is an overview of how to find and access key health and social care services in Southwark. Download it here

Healthwatch Southwark will be at International Day for Older Persons | Tues 1 October

We will be there to give an update on Healthwatch Southwark and how you can get involved. There will also be updates on Adult Social Care and you will hear from inspirational older people about their contributions to the community. Read more.

Local News

Contact a Family drop-in afternoons

Contact a Family drop-ins are currently suspended until the start of the new school term at the beginning of September. If you do have any queries that you think Contact a Family will be able to help with, call Contact a Family on 0207 358 7799.

Southwark Focus group – have your say

St Thomas’s Hospital are revising the information on their maternity department webpages to have more information available for women and partners.. They are holding a focus group to discuss the changes with women who have used the service and will present their ideas.  This will be in the antenatal education room on the 16th September. Find out more, email: or call 07986 911814.

Mind/Mental Health Foundation report – Building resilient communities
This report calls for public health teams to incorporate mental health in their work plans. It brings together actions for public health teams, local authorities, Councillors, health and wellbeing boards, CCGs and VCS organisations to build resilient people and communities. The mental health and wellbeing work of Lambeth & Southwark’s Public Health team is highlighted within the report. Read the report here.

What service does the Southwark Disablement Association provide?
SDA is a user led organisation (DPULO) supporting disabled Adults with a disability living in Southwark. They provide services to support people to live independently and to reach their full potential including, benefits advice, volunteer support for befriending and support in the community, deaf Access support for people with hearing impairments. Read more.

Refused a service because you are disabled?

The SDA’s Independent Living group’s aim is to work together to support each other and work with private and public services to ensure everyone has equal access to services. The group also challenges negative attitudes towards people with seen and unseen disabilities. Find out meetings times here or contact: Malvina Edwards on 0207 525 5738 or email:

Do you know DESMOND or DAFNE? If not, we want to hear from you!

We want to understand why some people are not attending education programmes about diabetes. Lambeth and Southwark NHS run a programme ‘DESMOND’ (for people with Type 2 diabetes) and ‘DAFNE’ (for people with Type 1 diabetes). Attending an education programme is important in helping manage the condition. Read more.

DMI – Working with GP practices to support excellent diabetes care

During June and July, 90 out of a total of 94 practices across Lambeth and Southwark worked with the DMI to complete their practice action plan to improve diabetes care. Over the next six months, the DMI will be providing a range of support to practices so they can make the changes they have identified as important to improving patient care. Read more.

National News

Information and advice to help you care for an elderly person
This is a FREE UK-focused information and sign-posting website aiming to provide everything you need to know about the care of older people. From positive ways to keep older parents, friends and relatives active, healthy and maintaining their finance and legal needs in shape, through to specific information on technology, care options, local authority funding. Read more.

Channel four documentary series on mental health

With one in four people suffer from a mental health problem, a new series explores and demystifies the most profound decisions involved in treating the mentally ill. The Maudsley takes a look at mental health in Britain today, with exclusive access to a wide range of services, patients and staff at the South London and Maudsley NHS Foundation Trust (SLaM). Read more.

Risk assessments at Tesco pharmacies

Throughout a partnership with Diabetes UK, Tesco will be offering diabetes risk assessments at all Tesco pharmacies.
All you need to do is visit a Tesco pharmacy, and ask to speak to someone about a diabetes risk assessment. You will be offered a full risk assessment and support. Visit your Tesco pharmacy today, and take the next step towards a healthier lifestyle. Read more.

NHS hospitals accused of ‘hiding’ food dissatisfaction
NHS hospitals in England are hiding patient dissatisfaction. The Campaign for Better Hospital Food said NHS Trusts routinely rated their own food highly. But patient surveys showed nearly half of people were dissatisfied. The campaigners want mandatory standards introduced for hospital food, like those which already exist for prisons and schools. Read more.

Public Health Annual Conference | 10-11 September 2013, Warwick University
The PHE Annual Conference will bring together over 1000 participants from local authorities, NHS, Public Health England and partner organisations who are working to protect and improve health and wellbeing and reduce inequalities. Please visit the NICE stand where the team will be on hand to answer any questions. Read more.

Recent NICE published guidance:

New quality standard for familial hypercholesterolaemia (FH). Read more.

NICE Public Board Meeting and NICE Question Time is on Wednesday 18 September. Read more.

Indicators to improve dementia care proposed for QOF 2014/15. Read more.

Local Events

FREE event to celebrate International Day of Older Persons | Tues 1 October

The event will be opened by Councilor Catherine Macdonald and Healthwatch Southwark will be there to give an update on Healthwatch Souhthwark and how you can get involved. There will also be updates on Adult Social Care and you will hear from inspirational older people about their contributions to the community. Book today.

Disability Living Allowance workshop | Tues 10 September

The Next Disability Living Allowance Workshop is being held at Cambridge House from 9.30am to 1.00pm. DLA family workers will be there to support you to complete the DLA claim form. Book into the next DLA workshop by emailing or calling the DLA on: 020 7608 8700.

A postcard to the world – one year on
Mail Art exhibition by CoolTan Arts exploring the impact and legacy of the 2012 Olympics. A year on from the opening of the Olympics, CoolTan’s final ‘A Postcard to the World’ exhibition on this theme will review the artwork created over the last year and explore responses to the legacy of the Games. It’s on until 20th September 2013. Read more.

Dulwich Park Ride | Sun 15 September
Join this free, fun, guided bike ride, perfect for all ages and abilities. Not cycled for a while and looking for an easy way to get back in the saddle? Fancy a fun way to get your friends or kids riding? Our Easygoing rides are great for building confidence for all abilities and ages along relaxed, mostly traffic-free routes. Read more.

Help us shape physiotherapy and osteopathy services in Southwark | Wed 25 September

The Southwark NHS clinical commissioning Group is holding this engagement event at 6pm at Cambridge House. If you have used these services in the last 12 months and are registered with a GP practice in Southwark they want to hear from you. To register a place email: or call 020 7525 7188.

Influence your local NHS in Southwark | Tues 22 October

Join our public event to tell us how you think NHS Southwark CCG can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. For more details and to book call 020 7525 7888.

Contact us

Contact the Heathwatch Southwark team:
Email:  or call: 020 7358 7005


Jo Palmer

Communications and Events Officer

Jo Palmer | Communications and Events Officer | Community Action Southwark and Healthwatch Southwark | 1 Addington Square, Camberwell, London, SE5 0HF | t: 020 7358 7023 | f: 0845 305 2160 |

CAS are recruiting for three exciting new posts. Join the CAS team apply today!

CAS’s 2013 Governance and Leadership Conference is on Wed 6th Nov. Book today.

New rules on bidding for contracts. Read the key changes and tell us what you think.

Calling for Healthwatch Southwark volunteers – Join us today.

Join CAS | Follow CAS on twitter @casouthwark | CAS on Facebook

Become a Healthwatch Southwark Supporter | Join twitter @HWSouthwark | Join Facebook

Community Action Southwark is a registered charity (no. 1105835 and a company limited by guarantee in England and Wales (no. 5090324). Registered office address as above.

Channel 4 commissions documentary series The Maudsley

With one in four of us now suffering from a mental health problem, a new 4 x 60 series explores and demystifies the most profound decisions involved in treating the mentally ill.

The Maudsley (w/t) takes an in-depth and unprecedented look at mental health in Britain today, with exclusive access to a wide range of services, patients and staff at the South London and Maudsley NHS Foundation Trust (SLaM).

Key to the series, filmed over a year, is giving a voice to those who suffer with mental illness, from people with psychosis or manic depression to those with severe anxiety. For, although a growing number of us will experience mental illness in our lifetime, the stigma remains; it’s an unwanted label.

SLaM is the country’s best-known psychiatric trust and its services are unique, pioneering and often surprising. This is the most comprehensive access producers have ever had to any NHS mental health trust in the country.

Ralph Lee, Head of Factual at Channel 4 said: “Building on the success of last year’s 4Goes Madseason in bringing a fresh approach to mental health on television, we are delighted that the patients and staff of the Maudsley have trusted us to tell their stories for the first time.”

The series is produced by The Garden Productions (24 Hours in A&E, The Audience, Inside Claridges) and series directed by Dave Nath (Cutting Edge, The Year the Town Hall Shrank).

The Maudsley (w/t) will follow the lives of patients and their families, touching on a range of mental health conditions. Each of the four films tackles a different aspect of mental health – the big issues of today. Many people manage their illness with medication; others walk a daily tightrope with the possibility of relapsing at any time.

The cameras follow a community mental health team; the lion’s share of SLaM’s work takes place in a community setting, looking after more than 35,000 people with mental health issues.

Cameras are allowed in to Lambeth Hospital’s Triage ward for the first time. In a postcode with the highest rates of psychosis in Europe, this is the Accident and Emergency of mental health – where patients are at their most unwell. For the staff it’s all about risk management. The buck stops with psychiatrists like Dr Martin Baggaley who makes crucial decisions every day. Getting it wrong could have tragic consequences.

Anxiety has become the mental illness of our time, with seven million drug prescriptions issued every year. The Bethlem Royal Hospital’s national unit treats the most anxious people in the country – the top one per cent – and claims a success rate of three in four patients. Some are consumed by irrational fears they’ve caused a road accident in their sleep, harmed strangers or have intrusive thoughts.

The number of older people with mental health problems is estimated to increase by a third over the next 15 years to 4.3 million. Bereavement, stress and loneliness can contribute and some end up on the Maudsley Hospital’s Older Adults Ward. With a premium on bed space patients cannot stay on the ward forever but some lose the confidence to go back home and live an independent life.

It’s executive produced by Amy Flanagan and Jonathan Smith. Broadcast is scheduled for Autumn 2013.

Via via Bridget

Maudsley Debate: The Law’s Drugs Problem: The Challenge of Legal Highs, 15th November 2012

46th Maudsley Debate

The Law’s Drugs Problem: The Challenge of Legal Highs

Maudsley Debates – Battle of Ideas Satellite Events 2012

Thursday 15th November, 6pm to 8pm (refreshments served from 5.30pm)

Wolfson Lecture Theatre, Institute of Psychiatry Main Building, De Crespigny Park, London SE5 8AF

Few would claim existing drug policies have prevented the widespread use of illicit drugs. On the contrary, many believe prohibition has actually encouraged profiteering and increased the harm caused by drug use. Plenty of politicians have openly declared that the so-called ‘war on drugs’ has failed, and that policy should be shaped by pragmatic concerns rather than moralistic zeal. Policymakers’ historic failure to manage psychoactive substances is especially troubling because they now face new challenges in the form of so-called legal highs.

Drugs with names like Mexxy, Dimethocaine, 5-IAI, Silver Bullet, and many more are not covered by existing legislation, but have similar effects to those that are. The number of legal drugs available seems to be growing rapidly, and the harm caused by them is rising accordingly. The UK government has made it clear that doing nothing is not an option. Simply asking what should be done, however, forces us to confront the failure of policies meant to deal with more familiar substances like cannabis, crack and heroin.

If all new highs become are simply banned by being brought under the purview of the ageing Misuse of Drugs Act, will they be controlled any better than they are now? If criminalising drug use has been seen to fail, should the challenge of legal highs be seen as an opportunity rather than a crisis? A chance to make a much-needed distinction between substance abuse and the relatively harmless recreational use of drugs, legal or otherwise?

Tobacco, alcohol, medicines and even food can all cause harm and provide profit for black marketeers, but in none of these cases are consumers automatically at risk of arrest as with cannabis or heroin. This year the All Party Parliamentary Policy Group for Drug Policy Reform launched an inquiry into how alternative methods of regulation might control new drugs, perhaps licensing them on the model of tobacco and alcohol.

Nevertheless, there are big fears that letting go of the simple stick of criminal punishment might unleash a popular appetite for drugs, with the implication that the death toll will rise. Is this true, and if so, why are so many people so keen to pop animal tranquilisers and plant food for kicks? If the licensing model is too risky, how can we avoid the failure of our old ‘war on drugs’? Is banning legal highs the only option? Or should the law back off?

This is a Satellite Event taking place as part of Battle of Ideas 2012 produced in collaboration with the Institute of Ideas. The format has been adapted especially so there will be no motion, no vote, more speakers.


Dr Owen Bowden-Jones, consultant psychiatrist and chair, Faculty of Addictions, Royal College of Psychiatrists

Dr Michael Fitzpatrick, GP; author, The Tyranny of Health: doctors and the regulation of lifestyle and Defeating Austism: a damaging delusion

Tim Hollis, chief constable, Humberside Police; chair, ACPO Drugs Committee

Alexander Linklater, books editor, Ax:son Johnson Foundation (Sweden); freelance journalist; books reviewer, Observer; scriptwriter

Molly Meacher, chair, All Party Parliamentary Group on Drug Policy Reform; former Chair, East London NHS Foundation Trust

Chair: David Bowden, coordinator, UK Battle Satellites; poetry editor, Culture Wars; TV columnist, spiked

More about the Maudsley Debates

More about the Battle of Ideas Festival

Please send any queries to

Maudsley on Radio 5 on iPlayer

The above is the link the Radio 5 programme that was broadcast from the Maudsley on Tuesday.

#RT via Bridget