Mental Health Training – this week Thursday

Hello there

Healthwatch Southwark has got five free (no cost)n spaces for Mental Health Awareness Training that is happening this Thursday 27th February from 9.30am- 2pm. As one of our priorities is around Mental Health we thought it useful to know about the basics around the subject. More details are attached.

Mental Health Awareness course Feb 2014

Sorry for the short notice but if you are interested please get in contact with either me, Chip or Sec-Chan- 020 7358 7005. This is joint training with members of Healthwatch Lambeth delivered by service users and South London and Maudsley staff.

I look forward to hearing from you.

Best wishes,


Alvin Kinch | Healthwatch Southwark Manager | Healthwatch Southwark | 1 Addington Square, Camberwell, London, SE5 0HF | d: 020 7358 7005 | t: 020 7358 7020 | f: 0845 305 2160 |

Like discussing issues and finding solutions? Join our Small Groups Network–  25th Feb

‘1000 lives’ – Tell us your story to improve health services, Healthwatch Southwark is listening!

More groups have shared their work for the Value the VCS campaign, view the film clips here.  @valuethevcs


Access to Health Services in Southwark – Survey

Hello Healthwatch Supporters


If you have a few minutes to spare please see below and do the survey. Thanks…..


Access to Health Services in Southwark – Survey

Southwark Council has developed a survey for residents to tell us your views on the range of health and social care services provided in the borough, particularly your experience of accessing GP surgeries and Accident & Emergency. The survey can be accessed online here

Access to health services in Southwark is varied and with increased pressure on these services it is important, now more than ever, to have services which truly deliver for our residents. The survey will support a review into Access to Health Services in Southwark being conducted by the Health, Adult Social Care, Communities and Citizenship Committee

The report will be completed in March 2014 after the sub-committee has heard evidence from commissioners, providers, citizens and other interested parties. Recommendations will be sent to hospitals, doctors and health and social care commissioners.

We would be grateful if you would take the survey and pass it on to your friends, family and networks. All responses to the survey will be anonymous and treated in the strictest of confidence.  If you would like more information please contact

Lewisham Mental Health and Wellbeing Day – 19th November 2013

Lewisham Mental Health and Wellbeing Day

Tuesday 19th November 2013 at the Civic Suite, Catford

This event was hosted by The Lewisham Mental Health Partnership Board (which includes NHS Lewisham CCG, South London and Maudsley NHS Foundation Trust, Lewisham Adult Services and London Borough of Lewisham).

The Mental Health & Wellbeing Stakeholder Event provided an opportunity for all ‘stakeholders’ i.e. people with an interest in mental health, to come together and discuss mental health service provision in Lewisham. Whether they were interested in finding out more about mental health, wanted to get involved in discussions about community mental health teams, or just to pop in to pick up a leaflet or even stay for the whole event.

Matthew has done great blogs of this event – an audio blog, a slideshow blog as well as taking photos.

You can find them all here:


Slideshow blog:

Audio blog: 

Transcript of the blogs:

All well worth a look and a listen!

16th October 2013, Edition 7 Healthwatch Southwark – Extra eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email

Events not to be missed!

 3rd Southwark and Lambeth Integrated Citizens’ Forum | Monday 21 October

A reminder that the 3rd Southwark and Lambeth Integrated Care Citizens’ Forum is on Monday 21 October 2013 from 6.30pm to 9.00pm. It is at Cambridge House, 1 Addington Square, Camberwell, London, SE5 0HF. Everyone is welcome to come along. The Citizens’ Forum gives you an opportunity to help develop health and social care that meets the needs of people in Southwark and Lambeth. There is no need to book. If you have any specific communications or access requirements, please do let us know. Tel: 020 7525 0385, Email: Find out more.

Influence your local NHS in Southwark | Tuesday 22 October

Help us shape our plans

There is more demand than ever on our local NHS. To make services the best they can be we have to make significant changes over the next few years. By helping people to stay healthy and to manage their illnesses more effectively we believe we can reduce the strain on our NHS and enable patients to achieve better health and wellbeing.
Join us on Tuesday 22 October at 5.30pm, Cambridge House, 1 Addington Square, SE5 0HF. Book your place today or call 020 7525 7888.

8th October 2013, Edition 7 Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email


Healthwatch News

Healthwatch volunteer roles

As you know, we have been publicising our volunteer roles to get local people and users of services involved in shaping current and future services. On 25th September we held a Volunteer Information Day, where 7 people came along to find out more about Healthwatch and the volunteer roles. Each individual had a 1:1 informal talk about their interests, what they were looking for and how best we could support them to carry out their role.

The three volunteer roles include:

  • Community Engagement and Publicity – building awareness of Healthwatch, and engaging with groups and residents to get their experiences of services
  • Intelligence analysing – making sense of the information and data we are getting from different sources, to feed into our priorities and activities
  • Representation – representing and speaking on behalf of Healthwatch at meetings and committees.

The next step is to provide an Induction session for all our volunteers. This will include core skills to help them carry out their specific role before trailing their role, supported by HW Staff.

If you are still interested in becoming a volunteer in any of the above areas, please contact us on or 020 7358 7005.

  • Again, if you have any recent experiences with health or social care services in Southwark, let us know! This helps us build our understanding on what is going on in our local services.
  • Look out for details of our Public Forum in November. More information soon!

Healthwatch Priorities

Look out for a special upcoming E-News which will focus on our recently chosen priorities that we will be working on over the next 12 months.

Local News


Southwark Older People’s Project

A support group for people over 50 in Southwark with a Learning Disability

Come along to:

–          Make friends

–          Share your skills and gain new ones

–          Take part in social events

–          Talk about things that you are interested and link in with Speaking UP, an advocacy group. We will meet one a week, in different places. For more information contact Tom McDonough on 079 20 29 28 18 or


Power Up project

A capacity building project run by Inclusion London and Transport for All for London’s disability sector – funded by London Councils (under priority 4 of the grants programme). The Power Up project is a capacity building project, delivering a quarterly programme of bespoke, 100% subsidised disability sector training, support and events. Book today


Join a fun, free bike ride near you

If you fancy getting out on your bike as Autumn draws in, why not join a free ride near you? British Cycling have chosen some great routes, found some scenic places to stop, and trained up some lovely Ride Leaders to guide and support you along the way. All you need to do is reserve your free place and bring your bike! See the routes and reserve your place

South London & Maudsley NHS FT advisory group report

The departments that manage the services at South London & Maudsley NHS FT have ‘advisory groups’ where service users and carers come advice on and discuss developments. The Psychological Medicine Clinical Academic Group (CAG) has produced a summary of their discussions. This Group includes emergency access services, complex care services and neurosciences service (brain injury). Read the report.


NHS England: Six-monthly patient safety incident data published.

NHS England has welcomed the publication of 6-monthly data (April 2012 – Sept 2012) on patient safety incidents. Acute hospitals, mental health services, community trusts, ambulance services and primary care organisations all report incidents in which any patient could have been harmed or has suffered any level of harm, to the National Reporting and Learning System (NRLS). Click on the respective Trusts to view their report – King’s, Guy’s and SLaM.

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement Structures

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement (PPI) Structures. They want to hear your views on them. Key proposals include: the introduction of a Patient Experience Group to oversee and co-ordinate all PPI activity in the Trust (The current TWIG group will be absorbed into this); and improvements to the Involvement Register. Read more information including a summary of the proposals.


Local new services…

·                  Creative Therapies Project – Councelling in Spanish and Portuguese for 14-25 yr olds

Understanding that the Latin American community has a significant presence in the area and considering the lack of services available to them, The Coplestone Centre have partnered up with Faces in Focus and LAWRS to offer one-to-one counselling in Spanish to young people. They are now receiving referrals. Read more

  • Age UK Home Care improvement service

How is your homecare package working for you? Is everything fine or do some things need to change? If you are over 55, live in Lewisham or Southwark, talk to us in confidence and help to improve homecare services. Age UK L&S have established a lay inspection scheme for home care, with a team of trained older volunteers who are visiting older people to discuss the homecare they receive. To request a visit call Cate on 020 7358 4076 or email Read more Read more.

Get involved….

  • Non Executive Director                       

SELDOC Ltd provides out of hours and other primary care services in Lambeth, Southwark and Lewisham, they are looking for a new Non Executive Director. This is an opportunity to share your talents and expertise to make a positive difference to the lives of people in your community, and contribute to improving patient care. Closing date is Monday 14 October 2013. Apply today.

  • Seeking patients, carers and members of the public to join London’s Clinical Senate

Would you like to help improve health services at a London wide level?

The London Clinical Senate provides independent advice to organisations responsible for healthcare in London to improve quality of care and experience for patients. They are seeking people to join the Clinical Senate to ensure patients’ views and experiences inform and influence the advice which the Senate provides. Closing date 17th Oct., apply today:

Invitation to apply  Application form  Information

National News

An invitation and appeal for your organisation to tell us your views about London’s health care
I am writing on behalf of the People’s Inquiry into London’s NHS to invite your organisation to participate, and to share your views and concerns on the proposed and actual changes in health services in the capital. This is a genuine opportunity to share your views on a London-wide basis, and to help shape the report from the Inquiry, which will be published in the New Year. Register today.

2nd chance base at TOTTENHAM CHANCES

2nd Chance’s goal is to promote positive mental health awareness and positive attitudes with performance. They are holding an open mic night on the first 1st Friday of the month at Tottenham Chances 399 Tottenham High ROAD N 17 6QN 8 pm start. Comedians, musicians, poets – get there early to register, for information call: 07405464975.


CQC Listening Event | 22 October

The CQC will be inspecting University College London Hospital on 21-24 October 2013 and needs to hear from anyone who has recently used health and care services. There will also be a listening event for members of the public on: 22 October, 76 Portland Place, London, W1B 1NT, Tel: 020 7470 4884, 6.30-8.30pm. CQC welcomes anyone who has received health & Social Care services to come along and:

  • talk to CQC about their experiences.
  • share feedback on how improvements need to be made.
  • find out how the new inspections will be carried out.


NHS England: Transforming participation in health and care

NHS England has published guidance to support commissioners to improve individual and public participation and to better understand and respond to the needs of the communities they serve. It highlights a range of ways in which NHS commissioners can fulfil their statutory responsibilities and seize the opportunity to deliver personalised and responsive care to all.


Have you ever had an endoscopy, such as a colonoscopy or flexible sigmoidoscopy?

An endoscopy is a crucial means of detecting bowel cancer early, which greatly increases the chance of survival.  If the answer is yes, then the charity Bowel Cancer UK need your help.  Bowel Cancer UK want to hear about your experience of endoscopy services, whether it was good or bad. You can do so by filling out their 5 minute survey.



Recent NICE published guidance:

·                  Applications are now open for the NICE Fellows and Scholars programme, as it enters its fifth year. Read more.

·                  New guidance to help GPs easily diagnose serious bowel conditions. Read more.

Local Events

Children, Young People & Families Forum | Thursday 10 Oct

The main item will be on children and young people’s health and wellbeing, including a discussion with council officers on the new local Health & Wellbeing Strategy. This is an excellent opportunity for VCS groups to work with the council to meet local needs..

Also hear from VCS Reps on the latest local policy developments affecting children, young people and families and get a chance to influence council policy. Book a FREE place now!


The third Southwark and Lambeth Integrated Citizens’ Forum | Monday 21 October

The meeting will run from 6.30pm – 9.00pm at Cambridge House, 1 Addington Square, Camberwell, SE5 0HF. The Citizens’ Forum gives you a chance to hear about developments in health and social care, and to get involved in helping to design the new services. Everyone is welcome to come along. Book today.

Influence your local NHS in Southwark | Tuesday 22 October

Join this public event to tell NHS Southwark CCG how they can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. Read more and book  or call 020 7525 7888.


New free workshops at CoolTan Arts

CoolTan are starting a new series of 12 week creative workshops from 1st October onwards. Workshops are free and open to adults 18+ with experience of mental distress (self-defined). If you are interested in exploring your creative side, in a fun, friendly and relaxed environment. Read more.


SLAM Recovery College | Autumn & Winter Term

In July SLaM Recovery College ran a highly successful pilot scheme of eleven courses at the Ortus Learning Centre. They still have a lot to do before the college is launched next year but the next milestone in their development is this expanded programme of courses, running from mid-October through to mid-December. View the programe: SLaM Recovery College Autumn Winter 2013 Prospectus

Skills Training on Risk Management (Suicide Prevention) | Thurs 30 & Fri 31 January 2014

STORM utilises the most effective, evidence-based methods in skills development training – role-rehearsal and videotaped role-rehearsal with self-reflection and structured feedback. The skills learned through this method are specific to suicide prevention and are transferable to all practices. This is a 2 day course. To register send your details to:

Contact us

Contact the Healthwatch Southwark team:

Phone: 020 7358 7005



Healthwatch Southwark ebulletin – 17th September 2013

17th September 2013, Edition 6          Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email


Healthwatch News

What has happened since the launch?

Since our launch at the end of June we have been working to collate the vast amount of information from various sources including the discussions which many of you took part in at the launch (click here for a summary), feedback from the public, health and social care organisations’ data and that from the former local involvement network, LINk Southwark.

The Healthwatch Southwark Interim Board has now met and based on the above have set four priority areas of work to focus on during the next 12 months. These are GP Access, Mental Health, Social Care and Sexual & Reproductive Health Services. Look out for further details on these, the full work plan & news on our next Public Forum over the next few weeks.

Thank you to future Healthwatch Champions (volunteer) and Supporters
A big thank you to all of you who have sent in volunteer application forms we are looking forward to working with you to help us champion better health and social care services. We will be in touch with you to let you know the next steps.

If you would like to become a Champion you can download the application form here, or for an application pack email: or call 020 7358 7005. You can also apply online here.


Tell us your views

We are keen to hear your views on your local health and social care services so please continue to share them with us. You can do this by contacting the team on: or calling 020 7358 7005.


Patient Opinion workshop on Healthwatch | Monday 23 September

Patient Opinion is running a workshop on Healthwatch for any Supporters who are interested. This free workshop for anyone involved in Healthwatch across England will allow you to explore how you and your organisation might make use of public online feedback in different ways. Book today.

Local News

Mental Health Day Opportunities consultation

This is a reminder that Southwark Council’s Consultation on the future of Mental Health Day Opportunities in Southwark is still live. The consultation will run from 12th August to 3rd November and will include 11 meetings taking place around the borough. This is a really important consultation as the results of it will shape the services that are provided to us in Southwark. Read more.


South East London Bowel Cancer Screening Centre

The Bowel Cancer Screening Programme offers screening every two years to all men and women aged 60 to 69 (soon to be extended to cover 60 – 74 year olds). People in the invitation age range are automatically sent a screening kit through the post as long as they are registered with a GP.  Read more or call 0203 299 7601 for more information.


Marie Curie Fundraising new local members call

The Marie Curie London Bridge and Bermondsey Fundraising Group is looking for new members to help organize local events. To find out how you can get involved contact Jeni Day on 020 7599 7773 or email

Southwark Disablement Association and its Services

SDA, a user led organisation, supports disabled Adults with seen or unseen disability living in Southwark. They provide a variety of services to support people to live independently and to reach their full potential including Benefits Advice, Volunteers Support for befriending and support in the community, Deaf Access support for those who are deaf or hearing impaired. Find out more.

National News

Have your say on the future of the NHS
NHS England is calling on patients, the public and staff to join in a discussion about the future of the NHS, so it can plan how best to deliver services, now and in the years ahead. This call to action sets out the facts about future demands on NHS services, how the budget is currently spent and how services are delivered. Read more.

Join us to celebrate 100 years of spiritual care at King’s | Wednesday 25 September
On Wednesday 25 September King’s College Hospital marks the 100th anniversary of the consecration of Saint Luke’s Chapel. The Chapel is symbolic of King’s rich history and to thank you for your support, we invite you to join us to celebrate with a service of thanksgiving, followed by a reception and lecture. Call 020 7848 3053 or visit the website to book.


The Health Promotion Access Catalogue

The Lambeth and Southwark Health Promotion Access Catalogue provides a range of free resources to local services providing health promotion to residents. Free sexual health resources include: Sexual Health Services in Lambeth and Southwark, SORTED – a booklet for young people who fancy people of the same sex, how to get a NHS abortion in Lambeth, Southwark and Lewisham, a range of information leaflets on contraception methods. To register and access resources click here.


One in seven NHS staff made redundant win back jobs
More than one in seven NHS workers made redundant since May 2010 have been re-employed, parliamentary figures show. Health minister Daniel Poulter said 15,700 health service staff have had their contracts terminated after being made redundant since the coalition government took power in 2010. Dr Poulter said data up to January 2013 revealed that 2,400 of these workers had been re-employed within the NHS. Read more

NMC to vote on proposals for nurse revalidation
Nurses and midwives may have to collect positive feedback from patients and colleagues every three years in order to remain on the register, under new proposals. The options put forward by the Nursing and Midwifery Council also suggest they could be signed off as fit to practise by an individual who is not a registrant. The regulator committed itself to roll out proposals by the end of 2015 in the wake of the Francis report into carefailings at Mid Staffordshire Foundation Trust. Read more


LVSC launches fifth annual survey to map the impact of the cuts across London’s VCS

LVSC is inviting London’s voluntary and community sector to participate in its fifth annual Big Squeeze survey. The survey, disseminated to thousands of individuals, gives the sector an opportunity to express how the recession is impacting upon them, the issues they are facing and how service dependent Londoners are being affected. To complete the LVSC survey follow this link, or for further information go to the LVSC website. Survey closes Friday 30th September 2013


Save the date – Kindred Minds Conference | Thursday 3 October
We are delighted to invite you to our London-wide Kindred Minds, ‘Building On Our Strengths, Still We Rise’ Conference. Please pass onto your networks. All are welcome. Please let us know you are coming for our catering numbers, call 020 7358 7029 / 07809 701 434 or email:


CQC’s new hospital inspection programme to start today

The Care Quality Commission’s (CQC) new programme of hospital inspections starts this week, with inspections in London and Yorkshire. The first inspection will begin today at Croydon Health Services NHS Trust. The second will begin on Thursday 19 September at Airedale NHS Foundation Trust. The teams – called inspection panels – will include doctors, nurses and other experts and trained members of the public. Read more.


Recent NICE published guidance:

NICE Annual Review 2012/13 – Browse NICE’s online Annual Review to find out what NICE has been up to over the past year, for an update on new initiatives such as our local government briefings, and to learn more about our move into social care.

Fast, easy summary view of NICE guidance on ‘urinary incontinence in women’. Read it here

Developing guidance and standards for social care – NICE has a new responsibility, from April 2013, to develop guidance and quality standards for social care in England. Read more.

NICE Event

How does NICE assess value? | Thursday 10 October
This one day seminar will cover basic approaches to the assessment of costs and benefits for devices and diagnostics. The NIHR Office of Clinical Research Infrastructure (NOCRI) will provide information on UK resources for generating evidence for medical technologies. For any questions contact NICE Scientific Advice Team  Read more.

Local Events

Free ‘What is Self-Advocacy?’ workshop | September to December 2013
Self Advocacy Training is intended for individuals with mental distress. The Training is designed to help people who need to develop self confidence, skills, awareness and knowledge about services available to them e.g. Debt Management, Self Esteem and Mental health Act, and more. To book call 0207 701 2696 or find out more.

Open House – Royal Pharmaceutical Society | Saturday 21 & Sunday 22 September

Once a year dozens of buidlings of archetural and historical interest open their doors to the general public. This is your last chance to see displays of historical pharamacy collections before likely residential conversion of the building. 1 Lambeth High St, 2pm-5pm for free. Find out more.

Single assessment – Call for action | Friday 27 September
South London and Maudeley NHS would like to invite you to join them to test the first working version of the new assessment process. Your input will help to make sure the assessment really is ready to be tried out somewhere local to you. Please contact if you are able to attend.


FREE event to celebrate International Day of Older Persons | Tuesday 1 October

The event will be opened by Councilor Catherine Macdonald and Healthwatch Southwark will be there to give an update on Healthwatch Souhthwark and how you can get involved. There will also be updates on Adult Social Care and you will hear from inspirational older people about their contributions to the community. Book today.


NHS Southwark CCG meetings


Help shape Southwark physiotherapy and osteopathy services | Wed 25 September

NHS Southwark Clinical Commissioning Group is holding this engagement event at 6pm at Cambridge House. If you have used these services in the last twelve months and are registered with a GP practice in Southwark they want to hear from you. To register a place email: or call 020 7525 7188.


Influence your local NHS in Southwark | Tuesday 22 October

Join our public event to tell us how you think NHS Southwark CCG can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. Read more and book  or call 020 7525 7888.

Contact us

Contact the Healthwatch Southwark team:

Phone: 020 7358 7005



Jo Palmer

Communications and Events Officer

Jo Palmer | Communications and Events Officer | Community Action Southwark and Healthwatch Southwark | 1 Addington Square, Camberwell, London, SE5 0HF | t: 020 7358 7023 | f: 0845 305 2160 |


The Transition Fund 2013/14, Round 5 is open for applications – Find out about the criteria changes here.


Southark Forum meeting 1st Oct – join us to influnece the council as it plans to make its budget cuts.


CAS’s 2013 Governance and Leadership Conference is on Wed 6th Nov – Book today.

Join CAS | Follow CAS on twitter @casouthwark | CAS on Facebook

Become a Healthwatch Southwark Supporter | Join twitter @HWSouthwark | Join Facebook

Community Action Southwark is a registered charity (no. 1105835 and a company limited by guarantee in England and Wales (no. 5090324). Registered office address as above.

Healthwatch Southwark signposting document

Healthwatch Southwark is developing its new signposting function. While we are establishing our signposting function, below are key contacts to access health and social services and how to comment or be supported to make a complaint ‘‘complaints advocacy’’.

PDF here: Healthwatch-Signposting-v5