Empowering Family and Carers Event: 30th July at Mind in Croydon

Audios of the presentations and talks at the Empowering Family and Carers Event that organised and run by SUITE South London and Maudsley NHS and held at Mind in Croydon on 30th July 2013.

Matthew has also done a lovely audio blog of the event : https://slamtwigops.wordpress.com/2013/08/17/empowering-family-and-carers-event-30-july-2013/

There are also photos up on Facebook: https://www.facebook.com/media/set/?set=a.593758800666890.1073741849.476820022360769&type=3

Welcome – by Angela Mitchell – SUITE – South London and Maudsley NHS

Jane Sayer – Interim Director of Nursing – South London and Maudsley NHS

Jackie – Mind in Croydon

Angela Christinis – Mind in Croydon

Rob Brown – Mind in Croydon

Angela Mitchell – SUITE – South London and Maudsley NHS

Bridget Jones – SUITE – South London and Maudsley NHS

Matthew McKenzie – Carer

Angela Mitchell and Esther Craddock – SUITE – South London and Maudsley NHS

Georgina Boon – Senior Pharmacist – South London and Maudsley NHS

Empowering Family and Carers Event – 30 July 2013

An audio blog by Matthew.

This event was held at Mind in Croydon to inform and support carers. There were presetations and also opportunities for carers to talk to professionals about Care and Treatment, Welfare and Benefits, Patient Advice and Liason Service, Peer Support and lots more… Mind in Croydon provided delicious refreshments and made us all feel very welcome.

This is a lovely and personal audio blog by Matthew who helped to run the event and did a great job taking photos and recording audios of the presentation.

There are also photos of this event on Facebook: https://www.facebook.com/media/set/?set=a.593758800666890.1073741849.476820022360769&type=3

It’s A Mad World

Don’t Call Me Crazy launches It’s A Mad World – a season of films on BBC Three looking at a range of mental health issues affecting young people in Britain today, from schizophrenia, OCD, eating disorders and self-harming to dealing with family members affected by mental illness.


#RT via Bridget

Internal Course for SLaM – for all staff working with family members and carers

Carers & Family Members : Making involvement more effective Description Aim: To raise awareness of the issues that affect family members to better the experience for all – staff, carers and service users

After completing this course you should:

* Understand the importance of identifying a carer or family member at the earliest opportunity

* Know how to apply the principles of carer involvement using the Triangle Of Care model

* Increase your knowledge of legislation influencing carers rights * Have completed a Carers Needs Assessment

* Have role-played talking to a distressed carer using empathy

* Know how you will ensure that the essential role and expertise of carers is recognised and respected when you return to work Pre-training Requirement: It is strongly recommended that before attending this course you first complete the Family & Carers eLearning package.

Target Audience All staff working with family members and carers Dates Available 16-Jul-2013 @ Croydon Training Centre, Bethlem Hospital

To book email: training_bookings@slam.nhs.uk

Application form: INTERNAL_TRAINING

SLaM Empowering Family and Carers Event

Dear Colleagues

SUITE is continuing with their successful Empowering Family and Carers Events for this year. All events have a different theme with presentations based on this theme.

These events are an opportunity for family members and carers to find out about how SLaM operates, what they can expect for themselves and their loved ones and how they can access these services. There are ‘surgeries’ for carers to meet professionals, get information about benefits, support services, medication, care and treatment and raise any concerns or complaints they have regarding the people they care for.

The next event will be on Tuesday 30th July at Mind in Croydon from 3.15 p.m. to 6.30 p.m. and the theme will be Medication. Please see poster attached for more information.

Booking Form July 2013 (2)

SLAM153 – Empowering Family-Carers Poster A4 July 2013 (9)

Please help us to advertise this event by passing this on to Carers & Family members and also Service Users so they can pass it to their carers. Please note this event is for Carers and Family members only but we are always looking for staff to be involved in delivering the event.

For more information, to book a place or to find out how you can be involved in helping to deliver the event please contact

Angela.Mitchell@slam.nhs.uk     Tel: 020 3228 3722


Kind Regards

Bridget Jones

Carer Consultant

Please note that I only work part-time.

South London & Maudsley Foundation NHS Trust

Bishopsgate Centre | The Royal Bethlem Hospital | Monks Orchard Road | Beckenham | Kent | BR3 3BX

Psychological Medicine – SLaM mental health service user and carer advisory group – summary of discussions – May 2013

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Psychological Medicine department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

briefing – May 2013 – doc

With best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

Key points from May meeting:

1..Six people with experience of using services or being a family member / carer were present at the May meeting. Also present were the Patient & Public Involvement Lead, the lead for complex care services and a psychologist from the brain injury unit. Apologies were received from 3 service user consultants and one staff member.

2.. Following up from the last meeting, we were pleased to see the informative booklets about the eating disorders services, and to hear that the work to explore the needs of fathers is being progressed by the perinatal services.

3.. 2 members of the group told us about their work to understand what it is like to use the triage wards. They have presented their findings to the senior management team who were keen to hear what they felt were the most urgent areas for improvement. An actionplan has been produced and they will be attending a meeting in July with triage ward managers to hear about progress. The ward managers are keen to continue to work with the group members to understand the level of detail that patients want in a written copy of a care plan whilst on the ward. The members of the group fed back that the process had been positive. 2 other group members will be undertaking similar work on the mother and baby unit.

4.. We held a discussion about policing and mental health. We were glad that one of the SLaM leads for mental health liaison would be attending the July meeting so that we could explore how to raise concerns from service users. Sharing experiences of contact with the police identified a number of concerns, including people’s reluctance to complain about how they have been treated, the need for training, and the need for out of hours mental health liaison officers. The advisory group would like to hear from service users and carers if they have concerns that they would like to be raised. A member highlighted an interesting blog: mentalhealthcop.wordpress.com/

5.. 2 group members offered to help with the development of a satisfaction questionnaire for people who have used the psychiatric liaison services at hospital A&E departments.

6.. One of the carers representatives is on a steering group for a project to pilot an integrated health and social care assessment. Along with the service user representative, they raised issues such as how service users see the finished assessment and how can carers be more involved in the assessment process.

7.. A group member fed back about SLaMs work to rate itself under a new Equalities Delivery System. There was an event for all stakeholders in Croydon, and there will be an additional meeting for all members of the mental health services advisory groups.

8.. A group member fed back about forthcoming events for carers – including local ‘carers empowerment’ events and the annual Family & Carers Listening Event which is on 13th June. For more information contact Alice Glover.

9.. We heard about the progress of the SLaM ‘recovery college’ where service users and staff work together to develop and deliver training.

Family and Carers Event 2nd May 2013

Family and Carers Event

2nd May 2013

Lambeth Accord, Brixton Road

 The Family and Carers events are held regularly and are an opportunity to find out about mental health services available to you.  All family members and carers of new and existing service users are welcome.

The theme for this event was “Welfare and Benefits”.

Guests started arriving around 3.00 p.m. and were welcomed with a cup of tea or coffee and a biscuit.

Angela Mitchell, SUITE (Service User Involvement in Training & Education) Education & Training Advisor started the event off by welcoming everyone and explaining more about the event.

Celia Johnson from Lambeth Carers Hub (http://carershub.org.uk/) then followed with information about the wonderful services offered by them – ranging from a counselling service for carers to “how to apply for a grant” to their afternoon tea CHAT group.  Please see their website for more information.Bridget Jones, a carer and a suite member then gave a short talk about her experiences of being a carer and the problems she had faced with regard to patient confidentiality and carer’s allowance.

There was then a break with some delicious refreshments provided by Abbevilles – http://firststeptrust.org.uk/fst-projects/abbevilles-restaurant/  (Abbevilles works through the First Step Trust (FST); an innovative charity which runs social enterprises to provide work and training opportunities for people excluded from work because of mental health issues or other disadvantages, including drug and alcohol recovery problems and a history of offending.)

During the break there was a chance for the guests to visit the “surgeries”.  These are held at every Family and Carers event and are an opportunity for guests to meet professionals, get information about benefits, support services, medication, care and treatment.  At this event we had Jennifer Seal, the chief pharmacist at Lambeth Hospital, Matt Senior, the team leader from the Early Intervention Crisis Assessment Service (Lambeth), Andrew Stephenson, Benefit and Tenancy Support Worker from Spires, as well Angela Christie from PALS (Patient Advice and Liaison Service).  All our guests seemed to welcome the chance to speak to a professional and to get some advice.

After the break we had a excellent presentation “Benefits – What has changed?” from Dan Norris, Welfare Rights Co-ordinator at Lambeth Council.  Dan explained the changes in benefits very clearly and in an interesting way.  He is keen to speak to other people in Lambeth and is happy to give presentations to other organisations.  Please contact him if you would like him to do this (dnorris@lambeth.gov.uk).  We can highly recommend it!

There was then some more time to visit the “surgeries” and Dan Norris also stayed in order to answer questions from individuals.

Our next Family and Carers Events will be on 30th July at Mind in Croydon (Fairfield House, 10 Altyre Road, East Croydon CR0 5LA) where the theme will be “Medication” and 3rd October at the Maudsley Learning Centre at the Maudsley Hospital where the theme will be “Care and Treatment”.  Both events will be from 3.15 to 6.30 p.m.  If you would like to come or to find out more information please contact Angela Mitchell on 020 3228 3722 or suiteadmin@slam.nhs.uk.