Healthwatch Southwark enewsletter 23 Jan 2014

  Welcome to Healthwatch Southwark’s latest enewsletter
  Hello Supporter!

We’ve had a busy time since the festivities getting back into gear with all that is happening around care services in Southwark.

1000 Lives – Lets Talk about your health and wellbeing
We need you to all please get involved with ‘1000 Lives’ – Healthwatch Southwark is working with the Health and Wellbeing board (HWB) and its partners to collect the stories of local residents around their health and wellbeing. Get involved today!

Building Our Network Update!
On December 17th we had our public form event to build our networks and conversations. We had presentations from Southwark Council around the ‘1000 Lives’ engagement and a presentation on Healthwatch Southwark’s work in partnership with the Latin American Women’s Rights Service.

Guests were also asked to share their understanding of our priority areas. Click here to read a report, a full report is available upon request. We will be holding another forum in March.

Board Chair and Lay Board Member recruitment
We are seeking people to fill the role of Healthwatch Southwark Board Chair and Lay Board Member. To show an expression of interest please contact Alvin / 020 7358 7005.

Focus Group findings
Sec-Chan our Development Officer has been working with groups to dig deeper into their experience of accessing and receiving services. Her findings are in a report that we will share with you soon.

Best wishes,

The Healthwatch Southwark team

Alvin, Sec-Chan and Chip

Local News

Local news from across the community

‘1000 Lives’ – Lets Talk about your health and wellbeing
Healthwatch Southwark is working with the Health and Wellbeing board (HWB) and its partners to collect the stories of local residents around their health.
The idea of taking this story telling approach is that it allows Southwark’s residents to tell us what matters to them in terms of their health, wellbeing and experience of health services for themselves, their families and communities.
The information will inform the next Health and Wellbeing Strategy. (Read info on the current strategy here).
We will also use this engagement opportunity to gather information around our four priorities: GP Access, Accessing Mental Health Services, Sexual Health Services focussing on HIV, Social Care for people without personal budgets. Read more and get involved.

Healthwatch Southwark Board Chair and Lay Board Member Recruitment
A new opportunity has become available and we will be taking applications for the role of Healthwatch Southwark Board Chair and Lay Board Member. Applications will be accepted from residents of Southwark to work with Healthwatch Southwark’s board maintain a strategic direction for our work going forward.
If you would like to show an expression of interest, contact Alvin Kinch – Healthwatch Southwark Manager: / 020 7358 7005

Access to meetings
Southwark Council has developed a survey for residents to tell us your views on the range of health and social care services provided in the borough, particularly your experience of accessing GP surgeries and Accident & Emergency. Access to services in Southwark is varied and with increased pressure on these services it is important to have services which truly deliver for our residents. Read more and access the survey.

March 2014 public meetings: let your voice be heard
The NHS Southwark Clinical Commissioning Group Governing Body and Health and Wellbeing Board meetings are held in public which Healthwatch Supporters and members of the public can attend. Also Healthwatch Southwark also has a seat on both boards. If there is something that you think is important to say about health and social care contact the Healthwatch Team.
Find out more.

Southwark’s new London Youth Games Disability Swimming Programme
This programme is set to inspire young disabled people to achieve their potential in swimming.  It is open to young disabled swimmers who live or go to school in Southwark and are in school years five to thirteen. The individual doesn’t have to have been part of a swimming club before – a team of experienced coaches and volunteers from Dulwich Dolphins Swimming Club will be on hand. Read more.

‘My Guide is a Guide Dog’ – for people with sight loss in Southwark
‘My Guide is a Guide Dog’ involves a trained volunteer guiding a service user for a few hours a week.  They agree aims and activities in advance, for example, attending social or leisure events. During their time together the volunteer and service user identify support which can be put in place at the end of the partnership, such as other local services or friends and family members who could be trained in sighted guiding. Read more.

Every step counts – walking for heath
We’re bringing walks to you! Walking Works! Walking is for everyone. It’s free, simple and gentle on the body. You can do it wherever and whenever you like. It’s a fun way of get-ting together with other people and a healthy way to get out and about. Read more. Join today.

Local Events

Community events and training near you

Calling all supporters – Southwark and Lambeth Integrated Care Event | Tues 28 Jan

Southwark and Lambeth Integrated Care is hosting an event  | Tues 28 January 2014, 5.30pm to 8pm at Cambridge House) to give you an opportunity to hear more about integrated care for adults, say what outcomes are important and influence future commissioning of services. To register for a place at the event email, or call 020 7525 7888. Book today.

Health and Wellbeing day at Blackfriars Settlement | Wed 29 Jan
Come and find out about healthy choices online, have some healthy food and do some healthy activities. Also find out how to get health information online with NHS Choices, no experience needed, we’ll teach you. The event is free!  Come along from 10-4, with lunch at 1.00. Everyone is welcome so please spread the word! Read more.

Introduction to Adobe Photoshop for beginners
REGISTER FOR THE 5 WEEK COURSE (For people recovering from mental health difficulties). These classes will cover: Photo Retouching, Colour Correction, Image Enhancing, Image Manipulation, Photoshop effect, Working with Images to produce eye catching posters, leaflets & flyers. Book today.

Patient Leadership Training | Wed 19 Feb
This free training session, by the NHS Southwark Clinical Commissioning Group, (CCG) is for all patients involved with Locality and Practice Patient Participation Groups in Southwark. This session will cover: National NHS, NHS Southwark CCG, CCG engagement structures, Roles and skills of PPG members.
Book today

Mental Health and Street Gangs’ workshop | 26 Feb
This workshop will focus on the mental health needs of young people involved in street gangs, the associated risks and how these can be assessed and managed. In order to do so we will consider what a gang is and what it means to be a member. Join us to be better equipped and informed on this challenging and important subject. Book today.


  National News

Keeping you up-to-date with national news

Invite Supporting family carers of people with dementia – DAA The Carers’ Call to Action

Please sign up and support the Dementia Action Alliance – The Carers’ Call to Action. DAA have 5 aims in ‘our shared vision’ to support the needs and rights for family carers. DAA will be supporting everybody, working in partnership across all organisational boundaries, to ask the right questions, explore examples of good practice and find solutions to address the needs and rights for family carers of people with dementia.
Sign up today.

Free friendship phone service for older people launched
A free 24-hour dedicated helpline for older people across the UK has been launched. ‘The Silver Line’ aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. Read more.

Information for Health Professionals on Personal Independence Payment (PIP)
DWP National Partnerships – Information for Health Professionals on Personal Independence Payment (PIP). Personal Independence Payment (PIP) has replaced Disability Living Allowance (DLA) for new claims from people aged 16 to 64 from 8 April 2013. The Department for Health and Pensions want to make sure you know about PIP, how the assessment process works and the key role that the health and social care sector have to play in it by providing evidence to DWP via our assessment providers.

Read more.

Extra funding for mental health nurses at police stations and courts
An extra £25 million of funding for mental health nurses and other mental health professionals to work with police stations and courts so that people with mental health and substance misuse problems get the right treatment as quickly as possible, and which helps reduce re-offending has been announced by the Government. Read more.

Patient Data to be collected from GPs
The NHS in England is to start collecting data on patient care by GPs for the first time. Hospital data is already collected but the NHS says extending the initiative to general practice will create a fuller picture. Leaflets explaining the scheme, and how people can opt out, are being sent to 26.5 million households.
Personal details will not normally be shared outside the NHS but some approved medical researchers may have access, in some circumstances. Anyone who does not want their information used can talk to their GP and those who have questions about how the data will be used can call 0300 456 3531.

Bowel Cancer UK Over 65 research project – calling for your views and experiences
Bowel Cancer UK is running a survey to gather the views and experiences of people aged over 65 who have been diagnosed with bowel cancer, as well their carers, family members and friends. This will be used to inform a report that we will be published this year which will highlight the various issues that exist for people over the age of 65 with bowel cancer.
The survey is now live, access the link here.

NHS England London Region invite to help shape commissioning – Opportunities to be involved
NHS England London Region is pleased to invite you to be a part of shaping the way we commission our directly commissioned health services. We have opportunities to participate in the following activities. Procurement Project Team Members for Redbridge & Tower Hamlets, a reading Group, a procurement Project Team. Read more

Women’s experiences of maternity care – survey results
Women’s experiences of maternity care have improved, but further progress is needed. Women’s experiences of maternity care have improved over the last three years, but progress is needed in some critical areas, the findings of a survey published by the Care Quality Commission (CQC) show. Read more.
HAVE YOUR SAY…Leadership Alliance for Care of Dying People – deadline Fri 31 Jan
The Leadership Alliance for the Care of Dying People (LACDP) is currently seeking the views of patients, families and carers, professionals and organisations as part of a planned system-wide response to the recommendations contained in More Care, Less Pathway, the independent report on the Liverpool Care Pathway. This focuses on a set of desired outcomes and guiding principles that will describe what high quality care for people should look like in the last days and hours of life. Read more and access the survey.


Recent NICE published guidance

NICE guidance and updates

Take head injuries seriously and treat quickly, says NICE – read more.

NICE autism quality standard will help tackle ‘real variation in care’ – read more.

Preventing chronic conditions among ethnic minorities and improving access to servicesread more.

National events

The latest events from across the country

Invitation to attend Health Commission evidence hearing sessions | Mon 27 Jan

The Mayor has established the London Health Commission to improve the health of Londoners and healthcare across the capital. One of the London Health Commission’s key tasks is to gather evidence and data from Londoners and other health stakeholders such as London Boroughs, MPs, patients groups, the NHS and voluntary & community sector organisations – to really understand how health and healthcare in London can be improved for everyone’s benefit. Read more.

Train the Trainer: Breast Health Promotion course | wed 5 & Thurs 6 March
This accredited course is ideal for anyone promoting health and wellbeing messages in the community. It’s designed to give trainees the confidence and skills to cascade the breast awareness message. It includes how to be breast aware, the breast screening programme and breast cancer risk factors as well as how to help overcome barriers to accessing health service. Read more.

Medicine and Me: Living with diabetic eye disease | Fri 21 March
‘Medicine and Me’ meetings aim to provide a forum in which patients’ concerns about their illness are given top priority. The meetings provide an opportunity for patients and their families to share their experiences, to hear about the latest research and to question the experts.
These meetings bring together patients, their families, carers, advocates, patient support groups, clinicians and researchers to discuss care and research issues. Book today.


8th October 2013, Edition 7 Healthwatch Southwark eNews

Welcome to our E-News an update on what’s happening in your Healthwatch as well as local health and social care news and events. If you would like to be included in the next e-news, please email


Healthwatch News

Healthwatch volunteer roles

As you know, we have been publicising our volunteer roles to get local people and users of services involved in shaping current and future services. On 25th September we held a Volunteer Information Day, where 7 people came along to find out more about Healthwatch and the volunteer roles. Each individual had a 1:1 informal talk about their interests, what they were looking for and how best we could support them to carry out their role.

The three volunteer roles include:

  • Community Engagement and Publicity – building awareness of Healthwatch, and engaging with groups and residents to get their experiences of services
  • Intelligence analysing – making sense of the information and data we are getting from different sources, to feed into our priorities and activities
  • Representation – representing and speaking on behalf of Healthwatch at meetings and committees.

The next step is to provide an Induction session for all our volunteers. This will include core skills to help them carry out their specific role before trailing their role, supported by HW Staff.

If you are still interested in becoming a volunteer in any of the above areas, please contact us on or 020 7358 7005.

  • Again, if you have any recent experiences with health or social care services in Southwark, let us know! This helps us build our understanding on what is going on in our local services.
  • Look out for details of our Public Forum in November. More information soon!

Healthwatch Priorities

Look out for a special upcoming E-News which will focus on our recently chosen priorities that we will be working on over the next 12 months.

Local News


Southwark Older People’s Project

A support group for people over 50 in Southwark with a Learning Disability

Come along to:

–          Make friends

–          Share your skills and gain new ones

–          Take part in social events

–          Talk about things that you are interested and link in with Speaking UP, an advocacy group. We will meet one a week, in different places. For more information contact Tom McDonough on 079 20 29 28 18 or


Power Up project

A capacity building project run by Inclusion London and Transport for All for London’s disability sector – funded by London Councils (under priority 4 of the grants programme). The Power Up project is a capacity building project, delivering a quarterly programme of bespoke, 100% subsidised disability sector training, support and events. Book today


Join a fun, free bike ride near you

If you fancy getting out on your bike as Autumn draws in, why not join a free ride near you? British Cycling have chosen some great routes, found some scenic places to stop, and trained up some lovely Ride Leaders to guide and support you along the way. All you need to do is reserve your free place and bring your bike! See the routes and reserve your place

South London & Maudsley NHS FT advisory group report

The departments that manage the services at South London & Maudsley NHS FT have ‘advisory groups’ where service users and carers come advice on and discuss developments. The Psychological Medicine Clinical Academic Group (CAG) has produced a summary of their discussions. This Group includes emergency access services, complex care services and neurosciences service (brain injury). Read the report.


NHS England: Six-monthly patient safety incident data published.

NHS England has welcomed the publication of 6-monthly data (April 2012 – Sept 2012) on patient safety incidents. Acute hospitals, mental health services, community trusts, ambulance services and primary care organisations all report incidents in which any patient could have been harmed or has suffered any level of harm, to the National Reporting and Learning System (NRLS). Click on the respective Trusts to view their report – King’s, Guy’s and SLaM.

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement Structures

South London and Maudsley Mental Health Foundation Trust is reviewing its Trust-wide Patient and Public Involvement (PPI) Structures. They want to hear your views on them. Key proposals include: the introduction of a Patient Experience Group to oversee and co-ordinate all PPI activity in the Trust (The current TWIG group will be absorbed into this); and improvements to the Involvement Register. Read more information including a summary of the proposals.


Local new services…

·                  Creative Therapies Project – Councelling in Spanish and Portuguese for 14-25 yr olds

Understanding that the Latin American community has a significant presence in the area and considering the lack of services available to them, The Coplestone Centre have partnered up with Faces in Focus and LAWRS to offer one-to-one counselling in Spanish to young people. They are now receiving referrals. Read more

  • Age UK Home Care improvement service

How is your homecare package working for you? Is everything fine or do some things need to change? If you are over 55, live in Lewisham or Southwark, talk to us in confidence and help to improve homecare services. Age UK L&S have established a lay inspection scheme for home care, with a team of trained older volunteers who are visiting older people to discuss the homecare they receive. To request a visit call Cate on 020 7358 4076 or email Read more Read more.

Get involved….

  • Non Executive Director                       

SELDOC Ltd provides out of hours and other primary care services in Lambeth, Southwark and Lewisham, they are looking for a new Non Executive Director. This is an opportunity to share your talents and expertise to make a positive difference to the lives of people in your community, and contribute to improving patient care. Closing date is Monday 14 October 2013. Apply today.

  • Seeking patients, carers and members of the public to join London’s Clinical Senate

Would you like to help improve health services at a London wide level?

The London Clinical Senate provides independent advice to organisations responsible for healthcare in London to improve quality of care and experience for patients. They are seeking people to join the Clinical Senate to ensure patients’ views and experiences inform and influence the advice which the Senate provides. Closing date 17th Oct., apply today:

Invitation to apply  Application form  Information

National News

An invitation and appeal for your organisation to tell us your views about London’s health care
I am writing on behalf of the People’s Inquiry into London’s NHS to invite your organisation to participate, and to share your views and concerns on the proposed and actual changes in health services in the capital. This is a genuine opportunity to share your views on a London-wide basis, and to help shape the report from the Inquiry, which will be published in the New Year. Register today.

2nd chance base at TOTTENHAM CHANCES

2nd Chance’s goal is to promote positive mental health awareness and positive attitudes with performance. They are holding an open mic night on the first 1st Friday of the month at Tottenham Chances 399 Tottenham High ROAD N 17 6QN 8 pm start. Comedians, musicians, poets – get there early to register, for information call: 07405464975.


CQC Listening Event | 22 October

The CQC will be inspecting University College London Hospital on 21-24 October 2013 and needs to hear from anyone who has recently used health and care services. There will also be a listening event for members of the public on: 22 October, 76 Portland Place, London, W1B 1NT, Tel: 020 7470 4884, 6.30-8.30pm. CQC welcomes anyone who has received health & Social Care services to come along and:

  • talk to CQC about their experiences.
  • share feedback on how improvements need to be made.
  • find out how the new inspections will be carried out.


NHS England: Transforming participation in health and care

NHS England has published guidance to support commissioners to improve individual and public participation and to better understand and respond to the needs of the communities they serve. It highlights a range of ways in which NHS commissioners can fulfil their statutory responsibilities and seize the opportunity to deliver personalised and responsive care to all.


Have you ever had an endoscopy, such as a colonoscopy or flexible sigmoidoscopy?

An endoscopy is a crucial means of detecting bowel cancer early, which greatly increases the chance of survival.  If the answer is yes, then the charity Bowel Cancer UK need your help.  Bowel Cancer UK want to hear about your experience of endoscopy services, whether it was good or bad. You can do so by filling out their 5 minute survey.



Recent NICE published guidance:

·                  Applications are now open for the NICE Fellows and Scholars programme, as it enters its fifth year. Read more.

·                  New guidance to help GPs easily diagnose serious bowel conditions. Read more.

Local Events

Children, Young People & Families Forum | Thursday 10 Oct

The main item will be on children and young people’s health and wellbeing, including a discussion with council officers on the new local Health & Wellbeing Strategy. This is an excellent opportunity for VCS groups to work with the council to meet local needs..

Also hear from VCS Reps on the latest local policy developments affecting children, young people and families and get a chance to influence council policy. Book a FREE place now!


The third Southwark and Lambeth Integrated Citizens’ Forum | Monday 21 October

The meeting will run from 6.30pm – 9.00pm at Cambridge House, 1 Addington Square, Camberwell, SE5 0HF. The Citizens’ Forum gives you a chance to hear about developments in health and social care, and to get involved in helping to design the new services. Everyone is welcome to come along. Book today.

Influence your local NHS in Southwark | Tuesday 22 October

Join this public event to tell NHS Southwark CCG how they can best help and support people to stay healthy over the coming years. The aim is to have greater prevention and self-management and also to improve the patient experience. Read more and book  or call 020 7525 7888.


New free workshops at CoolTan Arts

CoolTan are starting a new series of 12 week creative workshops from 1st October onwards. Workshops are free and open to adults 18+ with experience of mental distress (self-defined). If you are interested in exploring your creative side, in a fun, friendly and relaxed environment. Read more.


SLAM Recovery College | Autumn & Winter Term

In July SLaM Recovery College ran a highly successful pilot scheme of eleven courses at the Ortus Learning Centre. They still have a lot to do before the college is launched next year but the next milestone in their development is this expanded programme of courses, running from mid-October through to mid-December. View the programe: SLaM Recovery College Autumn Winter 2013 Prospectus

Skills Training on Risk Management (Suicide Prevention) | Thurs 30 & Fri 31 January 2014

STORM utilises the most effective, evidence-based methods in skills development training – role-rehearsal and videotaped role-rehearsal with self-reflection and structured feedback. The skills learned through this method are specific to suicide prevention and are transferable to all practices. This is a 2 day course. To register send your details to:

Contact us

Contact the Healthwatch Southwark team:

Phone: 020 7358 7005