Healthwatch Lewisham June Newsletter

In this month’s edition: Our first annual report, Enter and View updates, Healthwatch inquiry into discharge processes, Care.data updates, Chair recruitment opportunities and much more!
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Upbeat 13, June 2014

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Healthwatch Lewisham aims to discover and champion the local community’s honest views about their health and social care services.

We present those views and feedback to service providers, commissioners and local decision makers in order to help improve services.

We are also a signposting service – helping you to find out what health and social care services are available locally.

Team Updates

Healthwatch Lewisham is looking for a Chair, it could be YOU!

Healthwatch Lewisham is appointing a Chair. We are looking for someone with an understanding of the importance of user involvement, some governance experience and most importantly a passion for promoting better health and social care for local people.  Local knowledge would be helpful but not essential. For full details and to download the recruitment pack go to our website.

Enter and View

Under the Health and Social Care Act 2012, local Healthwatch have the power to carry out announced and unannounced visits to publically funded health and social care providers.

To read Healthwatch Lewisham’s recent Enter and View reports on the Lady Well Unit and Lewisham Hospital’s A&E, along with the provider’s response, please visit our website where all recent reports are published.

This month Healthwatch Lewisham will be carrying out Enter and View visits across outpatient clinics in Lewisham Hospital to monitor the quality of the discharge process.

Book now – Enter and View Training 

Enter and View visits are conducted by Healthwatch to health and social care services to observe and assess the service being provided.

We are looking to train a pool of volunteers to collect the views of service users (patients and residents), carers and staff at the point of service delivery and to observe the nature and quality of services. This is a full day training which will be held in central Lewisham on 10th July 2014.

If you are interested and would like to apply, please contact Jade on
020 3417 4727 or email jade@healthwatchlewisham.co.uk

Enablement

Winning the Best Community Healthcare for Lewisham

A recent report published this month says “The NHS has been declared the world’s best healthcare systems by an international panel of experts…. The NHS also outperforms the other countries – which include France, Germany and Canada – in managing the care of people who are chronically ill”

Over the past three months Healthwatch Lewisham, the Save Lewisham Campaign and others have collected over 100 stories of the brilliant community health care which takes place in Lewisham every day.  We are determined to maintain excellent existing care and develop even better care in the future.  The stories are part of an inquiry which ends on 28th June. The next Healthwatch Lewisham Reference Group to be held on Tuesday the 29th of June, 10.30-2pm at the Council Chambers in the Civic Suite, Catford. It will focus on the plan of action which emerges from the inquiry. Commissioners will be attending.

We hope as many people as possible will come on the 29th and contribute to the inquiry and help win the best community health care in Lewisham. If you would like more information please contact: simone@healthwatchlewisham.co.uk

Healthwatch Lewisham conduct review of District Nursing Service User Feedback

Healthwatch Lewisham conducted a review of service user feedback about the district nursing service user feedback to inform and influence the Lewisham Clinical Commissioning Group’s (CCG) Community Based Nursing Strategy. The report is now available to read on our website. If you have an experience you would like to share about the district nursing system please get in touch with our team.

Access to Primary Care

Healthwatch Lewisham has continued to carry out community engagement across the borough to find out about their views on accessing primary care.

Over the next two months Healthwatch Lewisham will be carrying out engagement directly in GP surgeries, and producing a report of all our findings on Access to Primary Care. Watch this space!

Working to improve Children and Young People’s Mental Health

Healthwatch partners with the Lewisham  Big Lottery Fulfilling Lives: HeadStart Programme

Healthwatch has become a partner in Lewisham’s bid for the ‘Fulfilling Lives: HeadStart Programme’.   Lewisham is one of twelve areas in the country to consider how best to improve resilience in young people aged 10 – 14 years. This is an opportunity to create a step change in young people’s wellbeing in this area over the next five years and could potentially provide funding of up to £10.5m over five years to build resilience and improve the mental health of young people.

Lewisham will find out at the end of June whether the second stage application has been successful. In the meantime you can read the programme’s overview here. We are also inviting parents in Lewisham to tell us about how they can spot emotional problems affecting their young people and where they currently go to access support. The survey takes around 5-10 minutes to complete and can be downloaded here. We would be happy to provide paper copies.

Healthwatch Lewisham News

Healthwatch Lewisham’s first annual report is now available

Healthwatch Lewisham’s first annual report is now available on our website. The annual report gives an overview of all the work carried out between 1 April 2013 and 31 March 2014. We would welcome your feedback on the report and suggestions of how to build on the great work that has been done so far. The Healthwatch Chair and team we will be presenting the report at the next Health and Wellbeing meeting held on the 3rd of July.

Then What? Healthwatch Lewisham launches their local inquiry into discharge processes

At Healthwatch Lewisham we are currently focusing on people’s experiences of leaving hospital or a community care service; we call this the discharge process. We are trying to gather feedback from as many people as possible to understand what works and what doesn’t in the discharge process.

If you have an experience that you could tell us about or know someone who does, we have created an online survey. It is anonymous and we will not publish any information to identify you. The combined findings will be shared with managers and commissioners of health and care services in Lewisham. Our findings will contribute towards a national inquiry being run by Healthwatch England.

If you would prefer to write to us, request a paper copy or speak to somebody directly about your experience please email info@healthwatchlewisham.co.uk.

In addition to the above survey Healthwatch Lewisham will be undertaking an Enter and View Visit, and interviews. We also plan to hold a focus group on the topic. If you would like to get involved or can support us in this inquiry please get in touch.

The Deadline for completing the survey is Wednesday the 9th of July. 

Click here to see the survey.

Healthwatch Lewisham Reference Group 3rd of June

Notes from Healthwatch Lewisham’s last Reference Group meeting are now available on our website. Topics included Care.data with NHS England’s Robin Burgess, Mental Health and the Health and Wellbeing Board. Find the discussion notes here.

The next Reference Group Meeting will be held on Tuesday the 29th of July 10.30-2pm at the Council Chambers in the Civic Suite, Catford.

Our Sub Committee Meetings are now open to the public. The next meeting will be held on Wednesday the 23rd of July 5.30-7pm at the Civic Suite, Catford.

Volunteer Awards

Healthwatch nominated volunteer and new committee member, Denver Garrison for Lewisham Volunteer Awards. The Volunteer Centre Lewisham held a Volunteer Awards Ceremony during Volunteers’ Week, 1st – 7th June 2014. Healthwatch wrote that she is an outstanding volunteer, always going that extra mile. Well done Denver!

Local Health & Social Care News

Join the Lewisham Health Improvement Team for a FREE 8-week  Shape Up Weight Management Programmes

Shape Up is a lifestyle programme that helps participants and their family improve their health, manage their weight issues and improve their quality of life. Click here to find out more information.

Family Action begins new Peer Support Project for Young Carers in Lewisham

New support will be offered in Lewisham to Young Carers between the ages of 12 to 21 years of age to develop important life skills and discover a life outside their caring role.

Volunteers Needed!

The programme is looking for male mentors/buddies who can support young people (aged 10-24) who are juggling school or work with looking after sick and disabled siblings and or parents.

Further info about the Family Action Peer Support Project can be found by calling 020 8690 3636  or lewishambb@family-action.org.uk. Informational leaflets can be found on our website.

Talking Quality in Health and Social Care in Lewisham

Almost 100 local residents participated in Lewisham’s first people’s summit on quality in health and social care. They joined local councillors and healthcare representatives at the Civic Suite in Catford on Saturday 29 March 2014.

Residents took part in lively and creative discussions about what quality in health and social care means to them and gave their ideas of what it could look like in the future. Their input from the day was recorded using visual minutes as well as a film and written notes.

Julie Bailey, a national champion of active patient involvement, who was awarded the CBE the day before, spoke at the event.  She urged residents to take the opportunity to be involved and have their voices heard in health and social care.

Ms Bailey said:

“This is the very first Patient Quality Summit I have attended.  I attend many summits with professionals and it is a fantastic opportunity to have a summit for patients and carers.”

John Muldoon, Lewisham Borough Councillor and Chair of the Healthier Communities Select Committee, said:

“I am delighted to see this level of engagement has been so successful, yet another example of this innovative approach Lewisham CCG is developing to include service users in its planning process.”

The event was organised by Lewisham Clinical Commissioning Group, London Borough of Lewisham, South London and Maudsley NHS Trust and Healthwatch Lewisham.  It was designed to listen to the views that patients, carers and members of the public have about providing health and social care in Lewisham.

A full report from the event will be published soon and will be featured in future Healthwatch Lewisham news.

South East London Doctors’ Cooperative (ELDOC) are developing a new website.

SELDOC has recently commissioned a website design company to update the SELDOC branding, along with redeveloping the SELDOC internet website. They would like input from members of Healthwatch in completing a brief so the company can better understand requirements. There is a small Survey Monkey questionnaire for  a number of the key questions which can be found by clicking this link.  (please can Healthwatch members note their organisation in the ‘Additional Comments’ section).

Volunteers providing information at the Adult Health and Social Care Forum.Shaping Health Services in South East London

The NHS has six clinical commissioning groups (CCGs) in south east London (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).  They are working together with commissioning leads from NHS England – London, and in close partnership with local authorities, hospitals, community health services, mental health services, patients, carers and local people on a five year strategy to improve health services across south east London. We are inviting people who live or work in south east London to apply to join our patient and public voices, and be at the centre of shaping and informing this clinically-driven strategy for local health services with us.

There are opportunities to join one of the groups working on planned health care, maternity services, children and young people, long term conditions – physical and mental health, primary and community care, cancer, and urgent and emergency care. Or to work with one of the strategic (planning) groups who provide overall governance and direction for local health strategy: Partnership Group; Clinical Executive Group; or Clinical Commissioning Board. All these groups meet regularly at central London venues and usually during daytime working hours.

We are particularly keen to hear from people who can bring the perspective from south east London’s communities whose voices are seldom heard in healthcare planning, and people who can contribute our strong commitment to equalities and diversity.

If you are interested in knowing more about any of these roles, please contact Laura Luckhurst on 0203 049 9916 or e-mail laura.luckhurst@nhs.net.

The deadline for completed applications is 5 pm on Friday 27th June 2014.

Do you know a Child that has been affected by Domestic Abuse?

The Community Groups Programme Lewisham is offering a 12 week integrated community group programme for children and their mothers who have been affected by domestic abuse. For more information please contactFor more information please contact: lisa.scottkeen@pre-school.org.uk

“Me and My Community” Train the Trainer Course: A Better Start for Lewisham

Would you like to deliver a fun and friendly course that enables local parents to become involved in supporting others in their community?

•    Build their confidence
•    Develop their assertiveness skills
•    Help them discover new talents and potential
•    Develop their active listening skills
•    Develop community awareness
•    Nurture motivation to contribute to their community
•    Offer them a pathway into a variety of local volunteering opportunities

More information can be found on our website.

Free Dyslexia Awareness Training Available in Lewisham

As a parent or carer, would you recognise a child who is dyslexic? Would you know how to support them at home and discuss their needs with the school?

If you would like to know more, sign up for a free half day training course. More information available on our website.

National Health and Social Care News

Have you used the ambulance service in the last three months?

A project is being launched by the Association of Ambulance Chief Executives (AACE) to investigate changes in the use of ambulance services in England. The use of ambulance services has been increasing over the past decade and by conducting this project, AACE hope to get a better understanding of how the ambulance service is being used.

AACE would like to conduct interviews with people who have recently used the ambulance service (i.e. within the last three months) to explore why patients choose to call 999. If you agree to take part, you will be asked a number of questions about the occasion on which you called for an ambulance and about any other services you may have contacted for help prior to calling 999.

If you would like to take part in an interview, please contact Melanie Edwards on 020 7783 2588 or at melanie.edwards@aace.org.uk .  You will be contacted to arrange a suitable time for the interview, which will be conducted by telephone and will last between 30-60 minutes.

All information is treated as confidential and the information you provide will only be seen by the project team.

A better life for older people with high support needs: the role of social care

A good quality of life is something that everyone wants for older people. The Joseph Rowntree Foundation (JRF) has identified seven key challenges that need to be met for older people with high support needs, so that they can achieve a better quality of life.
Read the summaries of the seven key challenges published by the Social Care Institute for Excellence here.

YoungMinds and CAMHS seek participation of Parents and Carers to improve mental health services for children and young people.

YoungMinds is working with NHS England to support the participation of parents and carers in improving mental health services for children and young people.

If you are a parent or carer interested in helping shape how parents can participate to improve the delivery of care in CAMHS please email simone@healthwatchlewisham.co.uk

For more information visit our website

YoungMinds Parent Helpline.

The YoungMinds Parents’ Helpline offers free confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.

You can call Monday to Friday 9.30am-4pm on 0808 802 5544. Free to mobiles and landlines. For more information click on this link.

HeadMeds is a new website, developed by YoungMinds, to provide young people with accessible, useful information about mental health medication.

Public Involvement Update from the National Institute for Health and Care Excellence (NICE) 

New NICE guidance has recently been published: Managing overweight and obesity in adults – lifestyle weight management services. Helping to put the guidance into practice for the CVS sector. Read the fact sheet here.

Developing NICE guidelines – the manual: public feedback needed

The first edition of a manual for developing all NICE guidelines is now available in draft form. Registered NICE stakeholders, members of NICE guideline development committees, and members of the public are invited to comment on the provisional manual. The first draft of the manual can be found here. Consultation ends 30 June 2014

Did you participate in the NHS Change Day?

July 4th (the day before the NHS’ birthday) the NHS community is joining together for a Celebration Day that will provide an opportunity to share with others and the world, the difference made for both patient and staff experience in health and social care. Read here for more details.

UK Disabled People’s Manifesto: Reclaiming Our Futures

The aim of this manifesto – developed by disabled people and their organisations across the UK – is to map the key principles, demands and commitments that disabled people and our allies can use in campaigning and lobbying. It calls on the Westminster and devolved Governments to recognise and act on their responsibilities in fully implementing the United Nations Convention on Rights of Persons with Disabilities (UNCRPD) effectively across the UK.

The full report can be found here.

Care Act – have your say on draft regulations and guidance

Following agreement by both Houses on the text of the Bill, the Care Bill received Royal Assent on 14 May. In brief, the new Act reforms the law relating to care and support for adults and the law relating to support for carers, and makes provision about safeguarding adults from abuse or neglect and about care standards.

Of particular importance to people working in the housing sector is Chapter 15. This chapter focusses on integration, co-operation and partnerships and makes specific references to housing. The deadline for responses is 15 August. For more details click here.

Community Notice Board

Please check our ‘events’ section on our website to find out about all upcoming health and social care events.

Join Wheels for Wellbeing to try, 2,3,4 wheeled cycles and hand cycles at the Ladywell Day Centre Sports Hall on Tuesdays 12 to 1 for adults & kids. Ladywell Day Centre Sports Hall, 148 Dressington Avenue, SE4 1JF. 020 7346 8482 or info@wheelsforwellbeing.org.uk. You’ll need to fill out a registration form at your first session or you can download one here and bring it with you or email it in advance. Pre- booking required. Cost £3 (carer FREE). Parking There’s free parking on site but you’ll need to pick up a parking permit from Ladywell Day Centre reception.

CYP Forum
The next Children and Young People’s Voluntary Sector Forum, which will be meeting on Tuesday 15th July 10am-1pm. It will be held at the Riverside Youth Centre, Grove Street, Deptford, SE8 3QQ. The Forum event is entitled ‘Building Safer Communities for Children and Young People in Lewisham’. To register please follow this link.

Lewisham’s Young People’s Substance Misuse Service
Lewisham’s Young People’s Substance Misuse Service offers free, confidential advice and information about drugs and alcohol for young people aged 10-21 years old. Lewisham YPSMS provides specialist treatment for young people who are experiencing or at risk of experiencing problematic drug or alcohol use. They also offer support services to the parents, carers and significant others of the young person.
Phone: 020 8297 7941. Email: touchbase@cri.org.uk. For more information visit our website.

Resources
Women’s Mental Health

‘I am more than one thing’ is a new report from Women’s Health and Equality Consortium (WHEC) that explores issues around women’s mental health. The report builds on existing evidence to highlight women’s experiences of poor mental health and wellbeing and their interactions with the mental health system. It also aims to identify support needs or barriers that women encounter in the process of seeking support across the voluntary and statutory sector.

Let’s B Well is a community resources website aimed at providing information to people with mental illness, their carers and other healthcare professionals in the South East London area. Our information is updated regularly. We are funded by charitable organisations, primarily NHS’s Maudsley Charity.

Women’s voices on health: Addressing barriers to accessing primary care
Maternity Action and the Women’s Health and Equality Consortium recently undertook a piece of research examining the barriers that women in various groups face when accessing primary care, and the findings have now been released publicly in a report entitled Women’s Voices on Health – addressing barriers to accessing primary care.

Useful Phone Numbers

Adult Social Care: 020814 7777
Children’s Social Care: 020814 6000 (in an emergency call 999)
NHS 111 (health advice and reassurance) 111
Age UK Information and Advice: 0208690 9050

Useful Websites

Care Quality Commission: www.cqc.org.uk
Community Care: www.communitycare.co.uk
Department of Health: www.dh.gov.uk
LetsBeWell: www.letsbwell.org/
Lewisham Council: www.lewisham.gov.uk/myservices/socialcare
My Health London: www.myhealth.london.nhs.uk
National Voices: www.nationalvoices.org.uk
NHS Choices: www.nhs.uk/Pages/HomePage.aspx
South London and Maudsley (SLaM) Trust: www.slam.nhs.uk

Stay Connected

You can stay connected with Healthwatch Lewisham on Twitter or Facebook, by visiting our website, or by emailing us directly at info@healthwatchlewisham.co.uk. If you would like to speak to someone in person please call our office on 020 7998 7796.

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