Summary of discussions – SLaM service user and carer advisory group for mood, anxiety & personality disorder services

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Mood, Anxiety & Personality department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

With best wishes,

Alice

Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email:  alice.glover@slam.nhs.uk tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

The Service User and Carer Advisory Group is part of the Mood, Anxiety & Personality (MAP) Clinical Academic Group – an organisational structure which manages services for mood, anxiety & personality disorder across the South London & Maudsley NHS Foundation Trust (SLaM). Most advisory Group members have experience of using mental health services or of being a family member/carer of someone who does. Other members include senior managers.  We meet every month and our aim is to keep the views of service users at the heart of all service developments and improvements. To make sure that people know what we are discussing in our meetings we have developed this short briefing sheet:

1)    Six service user/carer consultants were present at the November meeting, plus two Clinical Governance Project Officers, and the Patient & Public Involvement (PPI) Lead . Apologies were received from 7 service user/carer consultants and 4 staff members.

2)    Following our interest in the process of discharge, we have arranged to continue our discussions with the Lambeth head of pathway in December.  In January, we will also meet to discuss progress on the Southwark Discharge audit and recommendations to improve the implementation of the process.

3)    We heard that the workshop with staff and advisory group members to improve reception areas was productive.  Reception staff from all boroughs except Lewisham attended and action plans were developed.   We will be monitoring progress in this area, and identifying any actions that can be developed across the clinical academic group.  Group members found it interesting to hear the perspective of receptionists.

4)    We agreed that group members would visit teams to talk to them about the importance of getting and using feedback from service users.  Members that are interested in this work will first need to understand more about the current feedback system Patient Experience Data Intelligence Centre (PEDIC).  We highlighted the fact that questionnaires are just one way of getting feedback and more qualitative information can be gained through focus groups or user forums.

5)    4 members of our group and other service user consultants will join staff to visit services to check on quality.  3 members of the group have contributed to the development of the checklist which will be used.  The reviews will be reported back both to the advisory group and to management.

6)    We heard how the work to develop the personality disorder pathway has been on hold while the appointment of the new clinical director has been finalised.  The advisory group has asked to meet the new clinical director – Dr. Hugh Jones as soon as possible.

7)    A group member has been involved in the engagement work to understand more about people’s experience of services if they have a diagnosis of bi-polar disorder or recurrent depression. A series of focus groups are being held, but it has been agreed that the engagement will be ongoing as the work is developed.

8)    Advisory group members have been asked to try out the self assessment section of the new integrated health & social care assessment.

PDF here: Briefing Sheet November 2013

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