SLaM mental health service user and carer advisory group (MAP) – summary of discussions – May 2013

Hello all,

The departments that manage the services at South London & Maudsely NHS Foundation Trust have ‘advisory groups’ where service users and carers come together to advise on and discuss developments.   The Mood Anxiety and Personality Disorder department advisory group produces a brief summary of their discussions.  The purpose  is to let interested people know what is being discussed.  Please circulate as appropriate.

Briefing Sheet May 2013

With best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG
email: tel: 020 3228 0959
113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

Key points from May Meeting:

1)    Eight service user/carer consultants were present at the May meeting, plus the Deputy Director and the Public & Patient Involvement Lead.

2)    Following up from the last meeting, we have asked to find out about the communications and engagement plan around the proposed merger between

SLaM, Kings and Guys and St.Thomas’s. We were also glad to hear that senior staff would be taking a ‘lead’ role to improve the communications across the services within each borough.

3)    6 members met to discuss how service/carer user consultants can be better supported in their work. Some suggestions included using the Wellbeing Recovery Action Plan, peer support and mental health first aid training. Their ideas will be shared with the Psychological Medicine Advisory Group and with the staff working on improvements to the involvement register.

4)    Members of the group identified particular areas of interest – community mental health teams, work on the personality disorder pathway and work on the bi-polar disorder pathway.

5)    2 members fed back about the work they are doing to understand people’s experience of the reception areas in community mental health settings. They are making unannounced visits to reception areas and observing how staff interact with service users, how much information is available and how the physical environment can impact on peoples experience. When finished they will produce a report and work with staff on action planning.

6)    2 members will join a group working on the personality disorder pathway. In an initial meeting with the chair of this group they discussed experience of diagnosis, stigma, lack of information for staff and service users, available and future treatments and the link with education in maintaining wellbeing. The advisory group acknowledges the need to engage a wider group of stakeholders in this work as it progresses.

7)    We heard about the focus groups being organised by the psychological therapies service user experience working group. This is to gain wider feedback on some quality indicators that have been drafted. A member fed back about an internal review of progress of the newly reconfigured Integrated Psychological Therapy Teams.

8) We heard about the work that SLaM is doing to set priorities under a new ‘Equalities Delivery System’.


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