psychological medicine cag service user & carer advisory group briefing

Hello Everyone,

here is an overview of what the SLaM psychological medicine clinical academic group service user & carer advisory group discussed at its february meeting:   Please distribute the attachment as appropriate.

1. Five service user/carer consultants were present at the February meeting. Also present were the Patient & Public Involvement Lead, the Equalities Manager from SLaM, Coordinator from ‘Four in Ten’ and a Clinical Service Lead from SLaM. 2 service user consultants and 4 staff members sent apologies.

2. We agreed that 2 members of our group would go to the governance executive meeting in May. This is a management group which oversees the quality of services. The meeting will focus on patient experience in the Triage wards. We will make sure that we take the views and experiences of people who have used Triage wards to the meeting.

3. We heard that the carers group at the Lishman Unit was continuing. A member of our group has continued to support the group and funding is being sought so that she can be a more regular contributor. The Lishman Unit has also been using the data from the satisfaction surveys to identify areas where they can improve. Activities on the ward have been highlighted as an area to work on.

4. The equalities manager outlined how SLaM needs to consider how provision of services and changes to them may impact differently on both service users and staff in relation to the following ‘protected’ characteristics: Age, gender, sexual orientation, transgender, disability, ethnicity, pregnancy, marital status and religion/belief. We were invited to read and comment on the recent report about progress in this area. We will also be informed of the forthcoming process to set equality objectives for the year.

5. We met Peter, the project co-ordinator of Four in Ten which is a service user group for lesbian, gay, bisexual & transgender (LGBT) SLaM service users. We hope that membersof Four in Ten will be able to feedback their concerns about psychological medicine CAG services to our group for consideration. We will make sure that the group receives this briefing sheet.

6. We heard about the progress of the Southwark Peer Support Project.

7. We heard about the Lewisham Carers working group, where again, patient confidentiality and what can be shared with family and carers was raised as a problematic issue. A suggestion was made about having an advance directive identifying what the service user was happy for the carer to be informed about. There has been positive feedback about the carers’ information pack that is being developed by advisory group members.

8. We heard about a stakeholder meeting in Lewisham run by the clinical commissioning group. An advisory group member had attended and highlighted mental health service user concerns around crisis care and the apparent trend of discharging people back to primary care. 3 members of the group have agreed to attend a similar meeting in Lambeth.

9. A group member raised concerns about the systems in place to ensure good practice by the police when dealing with mental health service users.

As ever, the group is interested to hear the views and feedback of people who use SLaM  emergency access services (such as home treatment services, a&e psychiatric liaison), complex care services (such as eating disorders, chronic fatigue, mother & baby services) and neurosciences services (such as brain injury).

pdf version here: psych med advisory group briefing – february 2013

With Best wishes,


Alice Glover

Patient & Public Involvement LeadMood Anxiety & Personality CAG and Psychological Medicine CAG

email: tel: 020 3228 0959

113 Denmark Hill |The Maudsley Hospital | Denmark Hill | London | SE5 8AZ

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